ZipRecruiter

Log In

1

Automotive Service Advisor Jobs in Rochester, NY

Bob Johnson Auto Group

Service Advisor

Rochester, NY · On-site

The Bob Johnson Automotive Group of Rochester provides a rare blend of outstanding leadership and a ... The service advisor's responsibilities include greeting customers, listening to requests ...

Five Star Equipment

Service Advisor

Rochester, NY · On-site

$45K - $65K/yr

Service Advisor Location: Rochester, NY Salary: $45,000 to $65,000 based on experience and skill level Schedule: Full-Time, Exempt - Monday thru Friday WHAT YOU WILL GET: * 7 Paid Holidays + generous ...

Bob Johnson Auto Group

SERVICE ADVISOR

Avon, NY · On-site

We seek to invoke a sense of Hospitality and Caring to our service and sales customer alike. Previous Advisor experience preferred but not necessary. Willing to train the right motivated individual.

Camping World

Service Advisor

Churchville, NY

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Jim Barnard Chevrolet

Automotive Service Technician

NY · On-site

$75K/yr

Jim Barnard Chevrolet is seeking an experienced Professional Automotive Service Technician to join ... Interact with the Service Advisor and/or Service Manager. * Achieve & Maintain GM Technician ...

previous page

Showing results 41-60

All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Rochester, NY

Automotive Service Advisor information

See Rochester, NY salary details

$11

$25

$44

How much do automotive service advisor jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for automotive service advisor in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What are the most commonly searched types of Automotive Service Advisor jobs in Rochester, NY?

The most popular types of Automotive Service Advisor jobs in Rochester, NY are:

What are popular job titles related to Automotive Service Advisor jobs in Rochester, NY?

For Automotive Service Advisor jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Automotive Service Advisor jobs in Rochester, NY look for?

The top searched job categories for Automotive Service Advisor jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Automotive Service Advisor jobs?

Cities near Rochester, NY with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Rochester, NY as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,246 per year, or $25.6 per hour.

SERVICE ADVISOR

Bob Johnson Auto Group

Rochester, NY • On-site

Full-time

Re-posted 29 days ago

Bob Johnson Auto Group rating

5.3

Company rating: 5.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

141st of 159 rated car dealerships

Job description

Service Advisor — Bob Johnson Imports

Join Our Award-Winning Team: Up to $2500 sign-on bonus!

Bob Johnson Imports — Infiniti, Kia, MINI, Nissan, Alfa Romeo, Maserati, is seeking a customer-focused, team-driven professional to join our Award-Winning Service Team. At Bob Johnson, we proudly live by our core values of Teamwork, Integrity, Drive, and Personal Improvement — and we’re looking for someone who embodies these principles every day.
Previous Service Advisor experience is preferred but not required for the right candidate.

Why Bob Johnson Imports?

At Bob Johnson, you’re not just taking a job — you’re joining a team committed to your success and well-being. We offer one of the best health care packages in the entire industry, ensuring you and your family are supported with top-tier benefits.

You’ll also be part of one of the busiest service drives in the region, giving you unmatched earning potential, consistent workflow, and the opportunity to sharpen your skills in a fast-paced, high-volume environment.

What You’ll Do

As a Service Advisor, you are the vital connection between our customers and our technicians. You’ll deliver an exceptional service experience by:

  • Greeting customers with professionalism and genuine care
  • Listening to customer concerns and documenting vehicle issues clearly
  • Scheduling appointments and managing the flow of work through the service department
  • Writing accurate, detailed repair orders and recording technician notes
  • Providing clear, honest estimates of time, cost, and labor
  • Advising customers on routine maintenance and manufacturer-recommended services
  • Acting as a reliable liaison between customers and technicians
  • Monitoring repair progress and communicating updates throughout the day
  • Contacting customers with any changes to timelines or estimates and securing approval for additional work
  • Ensuring every customer leaves satisfied, informed, and confident in their service experience
  • Maintaining high standards of professionalism, communication, and customer care

What We’re Looking For

  • A customer-service mindset with strong communication skills
  • Ability to multitask in a fast-paced, high-volume environment
  • A positive, team-oriented attitude
  • Previous service advisor or automotive experience preferred
  • Strong organizational skills and attention to detail

What Bob Johnson Auto Group employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply