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Automotive Service Writer Jobs in Rochester, NY (NOW HIRING)

Service Writer

Avon, NY · On-site

$40K - $50K/yr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our ... in service, automotive, or equipment environments * general understanding of mechanical and ...

Service Writer

Avon, NY · On-site

$40K - $50K/yr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our ... in service, automotive, or equipment environments * general understanding of mechanical and ...

Service Writer

Avon, NY · On-site

$40K - $50K/yr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our ... in service, automotive, or equipment environments * general understanding of mechanical and ...

Service Writer

Batavia, NY · On-site

$40K - $50K/yr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our ... in service, automotive, or equipment environments * general understanding of mechanical and ...

Service Writer

Batavia, NY · On-site

$40K - $50K/yr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our ... in service, automotive, or equipment environments * general understanding of mechanical and ...

Service Writer Avon, NY ( Apply Description Why LandPro Equipment? We're proud to be a trusted John ... in service, automotive, or equipment environments * general understanding of mechanical and ...

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our ... in service, automotive, or equipment environments * general understanding of mechanical and ...

Service Writer

Batavia, NY · On-site

$40K - $50K/yr

Service Writer Batavia, NY ( Apply Description Why LandPro Equipment? We're proud to be a trusted ... in service, automotive, or equipment environments * general understanding of mechanical and ...

Service Writer

Rochester, NY · On-site

$20 - $28/hr

Service Writer Location: Rochester, NY Salary: $20.00 - $28.00 per hour, based on experience and qualifications Schedule: Full-Time, Exempt - Monday thru Friday WHAT YOU WILL GET: * 7 Paid Holidays ...

... Writer, Service Advisor, Service Warranty, Auto Repair Shop, Auto Maintenance, Estimator, Sales ... Automotive tech, Automotive technician, Auto tech, Mechanic, Shop foreman, automotive trainer ...

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Automotive Service Writer information

See Rochester, NY salary details

$12

$23

$39

How much do automotive service writer jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for automotive service writer in Rochester, NY is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $28.46 per hour, depending on experience, location, and employer.

What is the average pay for an automotive service writer?

The average pay for an automotive service writer typically ranges from $30,000 to $60,000 annually, depending on experience, location, and the size of the dealership or repair shop. Many service writers earn additional commissions or bonuses based on sales and customer satisfaction.

What are Automotive Service Writers?

Automotive Service Writers, also known as service advisors, act as the liaison between customers and the automotive repair shop. They are responsible for listening to customer concerns about their vehicles, communicating those concerns to mechanics, estimating repair costs, and explaining recommended services to customers. Service Writers ensure that customers receive accurate information, schedule repair appointments, and help maintain customer satisfaction throughout the repair process.

What Is an Automotive Service Writer?

As an automotive service writer, you work at a vehicle service center, and your primary responsibilities are to inspect customer vehicles, such as light trucks and cars, to determine their working condition and then calculate how much any necessary repairs would cost. Your job duties include talking to the customer to find out what needs to be repaired, conducting visual inspections of a vehicle’s engine and other systems, and writing a report of your findings to include a list of recommended services and repairs. You can also find automotive service writer jobs at government agencies and corporations that own large fleets of vehicles. Car dealerships with automotive service departments hire automotive service advisors as well.

How does an Automotive Service Writer typically collaborate with technicians and customers during the repair process?

An Automotive Service Writer acts as the communication bridge between customers and technicians. They gather detailed information about vehicle issues from customers, relay this information clearly to technicians, and keep both parties updated throughout the repair process. Service Writers also review completed work with technicians to ensure accuracy before explaining repairs and associated costs to customers, ensuring transparency and customer satisfaction. Effective collaboration requires strong interpersonal skills and the ability to manage multiple tasks in a fast-paced environment.

How much do Walmart auto service writers make?

Walmart auto service writers typically earn an average hourly wage of around $12 to $20, depending on experience and location. They are responsible for communicating vehicle repairs and estimates to customers and often work in a retail automotive environment with basic tools and customer service skills.

What is the difference between Automotive Service Writer vs Automotive Service Advisor?

AspectAutomotive Service WriterAutomotive Service Advisor
CredentialsHigh school diploma; some certificationsHigh school diploma; certifications optional
Work EnvironmentDealerships, repair shopsDealerships, repair shops
Primary RoleWriting repair orders, communicating with customersDiagnosing vehicle issues, recommending repairs
Customer InteractionModerate; explains repairsHigh; discusses diagnostics and solutions

Automotive Service Writer and Automotive Service Advisor roles often overlap, focusing on customer communication and repair documentation. While both require strong communication skills and familiarity with automotive repairs, Service Writers primarily handle paperwork and customer service, whereas Service Advisors diagnose issues and recommend repairs. Understanding these distinctions helps in choosing the right career path or job search focus.

What does an automotive service writer do?

An automotive service writer acts as a liaison between customers and the service department, documenting vehicle issues, explaining repair options, and preparing work orders. They often use computer systems to record service details and may need good communication skills to ensure customer satisfaction.

How much do car writers make?

Automotive service writers typically earn between $30,000 and $60,000 annually, with the average around $40,000 to $50,000. Earnings can vary based on experience, location, and the dealership or repair shop size, and often include commissions or bonuses for upselling services.

What are the key skills and qualifications needed to thrive as an Automotive Service Writer, and why are they important?

To thrive as an Automotive Service Writer, you need a solid understanding of automotive systems, strong customer service skills, and often a high school diploma or equivalent. Familiarity with shop management software, estimating tools, and basic computer systems is typically required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and collaborate effectively with technicians. These skills ensure smooth workflow, accurate service documentation, and high customer satisfaction in a fast-paced automotive environment.
What are popular job titles related to Automotive Service Writer jobs in Rochester, NY? For Automotive Service Writer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Automotive Service Writer jobs in Rochester, NY look for? The top searched job categories for Automotive Service Writer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Automotive Service Writer jobs? Cities near Rochester, NY with the most Automotive Service Writer job openings:
Infographic showing various Automotive Service Writer job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,544 per year, or $23.8 per hour.

Service Writer - Henrietta NY

Stonebriar Auto Services LLC

Rochester, NY • On-site

$16 - $19/hr

Full-time

Medical, Dental, Vision, Life

Posted 4 days ago


Job description

We're seeking talented candidates for full-time and part-time Service Writer (also called Customer Service Director or CSD) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will have strong selling skills, an outgoing personality, and be responsible for conferring with our guests to determine and suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
Service Writers / Customer Service Directors will receive a competitive wage with a generous bonus opportunity. Our employees also receive a discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for flexible paid-time-off, health, dental, and optical insurance, life and disability insurances. NEXT DAY PAY is available, revolving lines of personal credit, and a great work environment. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!