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Automotive Service Writer Jobs in Rochester, NY (NOW HIRING)

LandPro Equipment, LLC

Service Writer

Batavia, NY · On-site

$19 - $24/hr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our ... in service, automotive, or equipment environments * general understanding of mechanical and ...

LandPro Equipment, LLC

Service Writer

Batavia, NY · On-site

$19 - $24/hr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our ... in service, automotive, or equipment environments * general understanding of mechanical and ...

LandPro Equipment LLC

Service Writer

Batavia, NY · On-site

$19 - $24/hr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our ... in service, automotive, or equipment environments * general understanding of mechanical and ...

LandPro Equipment LLC

Service Writer

Batavia, NY · On-site

$19 - $24/hr

Service Writer Batavia, NY ( Apply Description Why LandPro Equipment? We're proud to be a trusted ... in service, automotive, or equipment environments * general understanding of mechanical and ...

Five Star Equipment

Service Writer

Rochester, NY

$20 - $28/hr

Service Writer Location: Rochester, NY Salary: $20.00 - $28.00 per hour, based on experience and qualifications Schedule: Full-Time, Exempt - Monday thru Friday WHAT YOU WILL GET: * 7 Paid Holidays ...

Walmart

Auto Care Center Service Writer

Rochester, NY · On-site

$16.50 - $29.50/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Batavia, NY · On-site

$16.50 - $29.50/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

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All JobsAutomotive Service Writer JobsAutomotive Service Writer Jobs in Rochester, NY

Automotive Service Writer information

See Rochester, NY salary details

$12

$23

$39

How much do automotive service writer jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for automotive service writer in Rochester, NY is $23.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $28.46 per hour, depending on experience, location, and employer.

What is an automotive service writer?

As an automotive service writer, you work at a vehicle service center, and your primary responsibilities are to inspect customer vehicles, such as light trucks and cars, to determine their working condition and then calculate how much any necessary repairs would cost. Your job duties include talking to the customer to find out what needs to be repaired, conducting visual inspections of a vehicle’s engine and other systems, and writing a report of your findings to include a list of recommended services and repairs. You can also find automotive service writer jobs at government agencies and corporations that own large fleets of vehicles. Car dealerships with automotive service departments hire automotive service advisors as well.

How does an automotive service writer typically collaborate with technicians and customers during the repair process?

An Automotive Service Writer acts as the communication bridge between customers and technicians. They gather detailed information about vehicle issues from customers, relay this information clearly to technicians, and keep both parties updated throughout the repair process. Service Writers also review completed work with technicians to ensure accuracy before explaining repairs and associated costs to customers, ensuring transparency and customer satisfaction. Effective collaboration requires strong interpersonal skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an automotive service writer, and why are they important?

To thrive as an Automotive Service Writer, you need a solid understanding of automotive systems, strong customer service skills, and often a high school diploma or equivalent. Familiarity with shop management software, estimating tools, and basic computer systems is typically required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and collaborate effectively with technicians. These skills ensure smooth workflow, accurate service documentation, and high customer satisfaction in a fast-paced automotive environment.

What is the difference between Automotive Service Writer vs Automotive Service Advisor?

AspectAutomotive Service WriterAutomotive Service Advisor
CredentialsHigh school diploma; some certificationsHigh school diploma; certifications optional
Work EnvironmentDealerships, repair shopsDealerships, repair shops
Primary RoleWriting repair orders, communicating with customersDiagnosing vehicle issues, recommending repairs
Customer InteractionModerate; explains repairsHigh; discusses diagnostics and solutions

Automotive Service Writer and Automotive Service Advisor roles often overlap, focusing on customer communication and repair documentation. While both require strong communication skills and familiarity with automotive repairs, Service Writers primarily handle paperwork and customer service, whereas Service Advisors diagnose issues and recommend repairs. Understanding these distinctions helps in choosing the right career path or job search focus.

How do automotive service writers get paid?

Automotive service writers typically earn a combination of base salary and commissions or bonuses based on sales and service department performance. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on experience, location, and dealership policies.
More about Automotive Service Writer jobs

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Cities near Rochester, NY with the most Automotive Service Writer job openings:

Automotive Service Writer jobs near you
Infographic showing various Automotive Service Writer job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,567 per year, or $23.8 per hour.

Dealership Service Advisor

Tradition Chevrolet GMC

Newark, NY • On-site

$60K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Benefits:
  • Employee discounts
  • Health insurance
  • Paid time off
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
  • Vision insurance

Benefits/Perks
  • Careers Advancement Opportunities 
  • Flexible Scheduling
  • Competitive Compensation
Job Summary
We are looking for a Dealership Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous sales experience. 
Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.
 
Responsibilities 
  • Manage customer repair orders and assist in the customer experience while servicing their car
  • Ensure repairs and maintenance tasks are completed in a timely manner
  • Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
 Qualifications
  • High school diploma or GED required bachelor’s degree preferred
  • Valid state-issued driver’s license and clean driving record are required
  • Successful completion of a pre-employment drug and background screening
  • At least two years of experience as an automotive service writer or service advisor is required. 
  • Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required