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Automotive Service Writer Jobs in Rochester, NY (NOW HIRING)

Webster Location

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Webster Location

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Greece Location

Oil Change Service Advisor

NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

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All JobsAutomotive Service Writer JobsAutomotive Service Writer Jobs in Rochester, NY

Automotive Service Writer information

See Rochester, NY salary details

$12

$23

$39

How much do automotive service writer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for automotive service writer in Rochester, NY is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $28.46 per hour, depending on experience, location, and employer.

What is an automotive service writer?

As an automotive service writer, you work at a vehicle service center, and your primary responsibilities are to inspect customer vehicles, such as light trucks and cars, to determine their working condition and then calculate how much any necessary repairs would cost. Your job duties include talking to the customer to find out what needs to be repaired, conducting visual inspections of a vehicle’s engine and other systems, and writing a report of your findings to include a list of recommended services and repairs. You can also find automotive service writer jobs at government agencies and corporations that own large fleets of vehicles. Car dealerships with automotive service departments hire automotive service advisors as well.

How does an automotive service writer typically collaborate with technicians and customers during the repair process?

An Automotive Service Writer acts as the communication bridge between customers and technicians. They gather detailed information about vehicle issues from customers, relay this information clearly to technicians, and keep both parties updated throughout the repair process. Service Writers also review completed work with technicians to ensure accuracy before explaining repairs and associated costs to customers, ensuring transparency and customer satisfaction. Effective collaboration requires strong interpersonal skills and the ability to manage multiple tasks in a fast-paced environment.

Can you be an automotive service writer with no experience?

Yes, entry-level automotive service writer positions often do not require prior experience, as employers typically provide on-the-job training. Strong communication skills and a basic understanding of automotive systems can help candidates succeed, and some may pursue certifications like ASE to improve their prospects.

What is the difference between Automotive Service Writer vs Automotive Service Advisor?

AspectAutomotive Service WriterAutomotive Service Advisor
CredentialsHigh school diploma; some certificationsHigh school diploma; certifications optional
Work EnvironmentDealerships, repair shopsDealerships, repair shops
Primary RoleWriting repair orders, communicating with customersDiagnosing vehicle issues, recommending repairs
Customer InteractionModerate; explains repairsHigh; discusses diagnostics and solutions

Automotive Service Writer and Automotive Service Advisor roles often overlap, focusing on customer communication and repair documentation. While both require strong communication skills and familiarity with automotive repairs, Service Writers primarily handle paperwork and customer service, whereas Service Advisors diagnose issues and recommend repairs. Understanding these distinctions helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as an automotive service writer, and why are they important?

To thrive as an Automotive Service Writer, you need a solid understanding of automotive systems, strong customer service skills, and often a high school diploma or equivalent. Familiarity with shop management software, estimating tools, and basic computer systems is typically required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and collaborate effectively with technicians. These skills ensure smooth workflow, accurate service documentation, and high customer satisfaction in a fast-paced automotive environment.
More about Automotive Service Writer jobs
What are popular job titles related to Automotive Service Writer jobs in Rochester, NY? For Automotive Service Writer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Automotive Service Writer jobs in Rochester, NY look for? The top searched job categories for Automotive Service Writer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Automotive Service Writer jobs? Cities near Rochester, NY with the most Automotive Service Writer job openings:
Automotive Service Writer jobs near you
Infographic showing various Automotive Service Writer job openings in Rochester, NY as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,544 per year, or $23.8 per hour.

Oil Change Service Advisor

Webster Location

Webster, NY • On-site

$19.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

Join Our Award Winning Team!
With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized nationally as a Top Place to Work, we take great pride in providing outstanding opportunities and a positive work culture.

Team Members Enjoy:
  • Career opportunities 
  • Flexible schedules 
  • Team member discounts 
  • Scholarship opportunities
  • Competitive benefits package to include, Health, Dental, Vision, Life, and Disability Insurances with 401k, HSA, and FSA 
  • A fun, team-oriented culture 
  • Equal opportunity employer 

Responsibilities:
As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that each customer is educated on our products and services. Qualified candidates must have the ability to listen actively and interact professionally with customers while providing service recommendations based on maintenance schedules and service requirements.

This is a fast-paced position that requires the ability to multi-task with a sense of urgency while meeting customer service expectations. Additional responsibilities include, but are not limited to, transacting customer purchases, maintaining proper cash handling procedures, following all position-specific procedures, and ensuring the maintenance and cleanliness of shop premises. To better enhance product knowledge, all Oil Change Service Advisors are crossed trained to work in the position of Oil Change Tech. The pay rate for the Oil Change Technician position is $19.50 per hour, plus eligible commission. Individuals in this position can enjoy working in our state-of-the-art automotive service shops. The pay rate for this position is $19.50 per hour, plus eligible commission.

Requirements:

  • Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician. The pay rate while working in the Oil Change Technician position is $19.25 per hour, plus eligible commission. Upon completion and certification of the required training for the Oil Change Service Advisor, the pay rate is $19.25 per hour, plus eligible commission.
  • Must be 18 years of age and a valid driver's license is preferred
  • Prior experience in automotive service writing, customer service, and/or sales is required
  • Excellent communication skills and a passion for providing great customer service
  • Unwavering honesty and integrity
  • Courteous and professional demeanor
  • A detail-oriented mindset
  • Must be a team player
  • Willingness to work in all weather conditions, both indoor and outdoor environments
  • Ability to work with a sense of urgency
  • Ability to stand, walk and bend for long periods of time
  • Ability to lift moderate amounts of weight
  • Willingness to work a flexible schedule
  • Effective June 1, 2024, seasonal employment opportunities due to attending school are no longer available. Year-round schedule availability is required to be considered for employment

Delta Sonic participates in the E-Verify Program.

Delta Sonic has been awarded as a Top Place to Work!

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