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Service Writer Jobs in Rochester, NY (NOW HIRING)

LandPro Equipment, LLC

Service Writer

Batavia, NY · On-site

$40K - $50K/yr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our customers and our service team. A typical day includes welcoming customers, understanding their service ...

LandPro Equipment, LLC

Service Writer

Batavia, NY · On-site

$40K - $50K/yr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our customers and our service team. A typical day includes welcoming customers, understanding their service ...

LandPro Equipment LLC

Service Writer

Batavia, NY

$40K - $50K/yr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our customers and our service team. A typical day includes welcoming customers, understanding their service ...

Five Star Equipment

Service Writer

Rochester, NY · On-site

$20 - $28/hr

Service Writer Location: Rochester, NY Salary: $20.00 - $28.00 per hour, based on experience and qualifications Schedule: Full-Time, Exempt - Monday thru Friday WHAT YOU WILL GET: * 7 Paid Holidays ...

ADMAR SUPPLY CO INC

Service Writer

Rochester, NY · On-site

$22 - $25/hr

The Service Writer functions as the primary liaison between the Branch Service Department personnel and customers. The primary responsibility is to ensure that all customer contact and customer ...

Walmart

Auto Care Center Service Writer

Rochester, NY · On-site

$16.50 - $29.50/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Caresoft

Technical Writer

Rochester, NY · On-site

... servicing of client's Products. Projects may include technical manuals, online content, product ... Develops, writes, edits, manages review/approval, and proofreads complex materials for internal and ...

Stem Xpert

Technical Writer

Rochester, NY

Our tightly integrated offerings are tailored to each clients requirements and span the services ... This position will write and maintain training documentation in support of an upcoming large scale ...

Bridgestone Americas, Inc.

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

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All JobsService Writer JobsService Writer Jobs in Rochester, NY

Service Writer information

See Rochester, NY salary details

$11

$23

$41

How much do service writer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for service writer in Rochester, NY is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.50 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their pay can vary depending on experience, location, and the employer's compensation structure.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Do service writers at car dealerships make commissions?

Service writers at car dealerships typically do not earn commissions; their compensation is usually salary-based or includes bonuses for meeting service department goals. Their role involves communicating customer needs and estimating repairs, and they often work in a customer service environment with standard working hours.

What skills do service writers need?

Service writers need strong communication skills to explain repairs and services clearly, as well as good customer service abilities to handle client interactions. They should have knowledge of automotive systems, basic technical understanding, and proficiency with computer software such as dealership management systems. Organizational skills and attention to detail are also important for accurately documenting work and parts orders.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and the service department at an auto repair shop or dealership. They listen to customer concerns, create repair orders, communicate service needs to technicians, and provide cost estimates. Strong communication skills and knowledge of automotive systems are essential for this role.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are the most commonly searched types of Service Writer jobs in Rochester, NY? The most popular types of Service Writer jobs in Rochester, NY are:
What are popular job titles related to Service Writer jobs in Rochester, NY? For Service Writer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Rochester, NY look for? The top searched job categories for Service Writer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Writer jobs? Cities near Rochester, NY with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Rochester, NY as of July 2026, with employment types broken down into 63% Full Time, 34% Part Time, and 3% Contract. Highlights an 91% In-person, 3% Hybrid, and 6% Remote job distribution, with an average salary of $49,846 per year, or $24 per hour.
Service Writer

Service Writer

LandPro Equipment, LLC

Batavia, NY • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Why LandPro Equipment?
We're proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania but what sets us apart is how we show up every day.
Our goal is simple, to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service.
At LandPro Equipment, our team members aren't just employees, they're PROs.
A Day in the Life of a Service Writer
As a Service Writer, you're the connection between our customers and our service team.
A typical day includes welcoming customers, understanding their service needs, and making sure everything from work orders to communication with technician runs smoothly. You'll keep customers informed, coordinate with your team, and help ensure equipment gets back up and running as quickly as possible.
Some days are fast-paced, others require problem-solving but every day gives you the opportunity to make a real impact.
Every day is different, but the goal is always the same: do the job right and take care of the customer.
What You'll Do
As a Service Writer, you will:
  • deliver a high-quality, professional experience at every stage of the service process
  • support customers by clearly communicating service needs, timelines, and updates
  • open, manage, and close work orders with accuracy and attention to detail
  • coordinate with technicians and parts teams to keep work moving efficiently
  • build strong relationships with customers and coworkers through clear communication and respect
  • help ensure customers leave confident in the service they received

What You Bring
You'll be a great fit for this Service Writer role if you:
  • take pride in your work and want to grow your skills
  • communicate clearly and stay organized, even in a fast-paced environment
  • enjoy helping customers and solving problems
  • work well as part of a team and support those around you
  • care about doing the job right and delivering great service every time

What You Need to be a LandPro Service Writer:
  • customer service, administrative, or coordination experience
  • strong communication and organizational skills
  • basic computer skills

It's a Plus if You Have:
  • experience in service, automotive, or equipment environments
  • general understanding of mechanical and technical terms

What We Offer
At LandPro, we invest in helping you grow, not just do a job.
• $40,000 - $50,000 / Year
• Paid Time Off (PTO) that grows with you + Paid Holidays
• Medical, Dental, Vision, Life Insurance, and Short-Term Disability
• 401K with Company Match + Access to Empeople
• Access to John Deere University + Earn While You Learn Program
• Employee Discount on Equipment & Parts
LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.;
Salary Description
$40,000-$50,000/Year

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