Service Writer / Advisor
$42K - $60K/yr
Service Writer / Advisor BUSINESS UNIT: Joe Johnson Equipment BRANCH LOCATION: Rochester, New York EMPLOYMENT TYPE: * 1 Vacancy * Full-time, Permanent TOTAL REWARDS OVERVIEW: * Anticipated Salary ...
Service Writer / Advisor
$42K - $60K/yr
Service Writer / Advisor BUSINESS UNIT: Joe Johnson Equipment BRANCH LOCATION: Rochester, New York EMPLOYMENT TYPE: * 1 Vacancy * Full-time, Permanent TOTAL REWARDS OVERVIEW: * Anticipated Salary ...
Service Writer / Advisor
Rochester, NY · On-site
$42K - $60K/yr
Service Writer / Advisor BUSINESS UNIT: Joe Johnson Equipment BRANCH LOCATION: Rochester, New York EMPLOYMENT TYPE: * 1 Vacancy * Full-time, Permanent TOTAL REWARDS OVERVIEW: * Anticipated Salary ...
Service Writer / Advisor
Rochester, NY · On-site
$42K - $60K/yr
Service Writer / Advisor BUSINESS UNIT: Joe Johnson Equipment BRANCH LOCATION: Rochester, New York EMPLOYMENT TYPE: * 1 Vacancy * Full-time, Permanent TOTAL REWARDS OVERVIEW: * Anticipated Salary ...
Requirements Service Writing & Customer Communication * Greet customers and assist with service intake for marine units * Create, write, and manage service repair orders accurately and efficiently
Requirements Service Writing & Customer Communication * Greet customers and assist with service intake for marine units * Create, write, and manage service repair orders accurately and efficiently
Service Writing & Customer Communication * Greet customers and assist with service intake for marine units * Create, write, and manage service repair orders accurately and efficiently * Clearly ...
Quick apply
Service Writing & Customer Communication * Greet customers and assist with service intake for marine units * Create, write, and manage service repair orders accurately and efficiently * Clearly ...
Requirements Service Writing & Customer Communication * Greet customers and assist with service intake for marine units * Create, write, and manage service repair orders accurately and efficiently
Requirements Service Writing & Customer Communication * Greet customers and assist with service intake for marine units * Create, write, and manage service repair orders accurately and efficiently
Requirements Service Writing & Customer Communication * Greet customers and assist with service intake for marine units * Create, write, and manage service repair orders accurately and efficiently
Requirements Service Writing & Customer Communication * Greet customers and assist with service intake for marine units * Create, write, and manage service repair orders accurately and efficiently
Dealership Service Advisor
$60K - $100K/yr
The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous sales experience. Every day is different in our busy ...
Quick apply
Dealership Service Advisor
$60K - $100K/yr
The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous sales experience. Every day is different in our busy ...
Technical Writer
Rochester, NY · On-site
Our tightly integrated offerings are tailored to each clients requirements and span the services ... This position will write and maintain training documentation in support of an upcoming large scale ...
Technical Writer
Rochester, NY · On-site
Our tightly integrated offerings are tailored to each clients requirements and span the services ... This position will write and maintain training documentation in support of an upcoming large scale ...
IRI has built its reputation on excellent service and integrity since its inception in 1996. Our ... Position: Sr Technical Writer Location: Rochester, NY Duration: 1 year Qualifications: Generally ...
IRI has built its reputation on excellent service and integrity since its inception in 1996. Our ... Position: Sr Technical Writer Location: Rochester, NY Duration: 1 year Qualifications: Generally ...
Technical Writer
Rochester, NY · On-site
IRI has built its reputation on excellent service and integrity since its inception in 1996. Our ... Ability to complete technical writing as necessary for creation of required reports, specifications ...
Technical Writer
Rochester, NY · On-site
IRI has built its reputation on excellent service and integrity since its inception in 1996. Our ... Ability to complete technical writing as necessary for creation of required reports, specifications ...
Ability to complete technical writing as necessary for creation of required reports, specifications, summarizations and other technical documentation. Working knowledge of validation and process ...
Ability to complete technical writing as necessary for creation of required reports, specifications, summarizations and other technical documentation. Working knowledge of validation and process ...
Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer * Demonstrate excellent guest service, which includes providing clear communication and ...
Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer * Demonstrate excellent guest service, which includes providing clear communication and ...
Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer * Demonstrate excellent guest service, which includes providing clear communication and ...
Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer * Demonstrate excellent guest service, which includes providing clear communication and ...
Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer * Demonstrate excellent guest service, which includes providing clear communication and ...
Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer * Demonstrate excellent guest service, which includes providing clear communication and ...
Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer * Demonstrate excellent guest service, which includes providing clear communication and ...
Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer * Demonstrate excellent guest service, which includes providing clear communication and ...
Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer * Demonstrate excellent guest service, which includes providing clear communication and ...
Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer * Demonstrate excellent guest service, which includes providing clear communication and ...
Service Manager
Brockport, NY · On-site
$21.63 - $32.45/hr
High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...
Service Manager
Brockport, NY · On-site
$21.63 - $32.45/hr
High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...
The Science Writer II role is responsible for strengthening Thorlabs' position as a leading manufacturer of Photonics products through the creation of effective technical presentations, application ...
The Science Writer II role is responsible for strengthening Thorlabs' position as a leading manufacturer of Photonics products through the creation of effective technical presentations, application ...
Science Writer II
Rochester, NY · On-site
The Science Writer II role is responsible for strengthening Thorlabs' position as a leading manufacturer of Photonics products through the creation of effective technical presentations, application ...
Science Writer II
Rochester, NY · On-site
The Science Writer II role is responsible for strengthening Thorlabs' position as a leading manufacturer of Photonics products through the creation of effective technical presentations, application ...
Automotive Service Technician
Hilton, NY · On-site
... Writer, Service Advisor, Service Warranty, Auto Repair Shop, Auto Maintenance, Estimator, Sales Advisor, Customer Service Advisor, ASE, Factory Certified, Manufacturer Certified, ICAR, CDK, ADP, X ...
Automotive Service Technician
Hilton, NY · On-site
... Writer, Service Advisor, Service Warranty, Auto Repair Shop, Auto Maintenance, Estimator, Sales Advisor, Customer Service Advisor, ASE, Factory Certified, Manufacturer Certified, ICAR, CDK, ADP, X ...
Service Writer information
See Rochester, NY salary details
$11.62 - $14.38
7% of jobs
$14.38 - $17.14
11% of jobs
$17.89 is the 25th percentile. Wages below this are outliers.
$17.14 - $19.90
24% of jobs
The median wage is $21.20 / hr.
$19.90 - $22.66
16% of jobs
$22.66 - $25.42
14% of jobs
$26.03 is the 75th percentile. Wages above this are outliers.
$25.42 - $28.18
8% of jobs
$28.18 - $30.94
7% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.46
3% of jobs
$36.46 - $39.22
2% of jobs
$39.22 - $41.98
2% of jobs
$11
$23
$41
How much do service writer jobs pay per hour?
As of May 29, 2026, the average hourly pay for service writer in Rochester, NY is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.50 per hour, depending on experience, location, and employer.
What Is a Service Writer?
As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.
What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?
To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.
How does a Service Writer typically collaborate with technicians and customers throughout a repair order?
A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.
What does a Service Writer do?
A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
What is the difference between Service Writer vs Service Advisor?
| Aspect | Service Writer | Service Advisor |
|---|---|---|
| Credentials | High school diploma; some certifications preferred | High school diploma; certifications like ASE may be beneficial |
| Work Environment | Auto repair shops, dealerships | Auto repair shops, dealerships |
| Job Role | Records customer vehicle issues, writes repair orders | Discusses vehicle issues with customers, recommends repairs |
| Customer Interaction | Primarily administrative, minimal technical discussion | High customer interaction, technical explanations |
Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.
More about Service Writer jobs
What are the most commonly searched types of Service Writer jobs in Rochester, NY? The most popular types of Service Writer jobs in Rochester, NY are:
What are popular job titles related to Service Writer jobs in Rochester, NY? For Service Writer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Rochester, NY look for? The top searched job categories for Service Writer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Writer jobs? Cities near Rochester, NY with the most Service Writer job openings:
$42K - $60K/yr
Other
Medical, Retirement, PTO
Posted 29 days ago
Federal Signal rating
7.7
Based on 8 frontline employees who took The Breakroom Quiz
190th of 415 rated machine equipment manufacturers
Job description
Service Writer / Advisor
BUSINESS UNIT: Joe Johnson Equipment
BRANCH LOCATION:Rochester, New York
EMPLOYMENT TYPE:
The Service Writer/Advisor will be focused on providing administrative and process support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.
ABOUT YOU:
Education/Certification:
Our Core People Values
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
#USAJJE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
BUSINESS UNIT: Joe Johnson Equipment
BRANCH LOCATION:Rochester, New York
EMPLOYMENT TYPE:
- 1 Vacancy
- Full-time, Permanent
- Anticipated Salary Range: $42,000.00-$60,000.00
- Quarterly profit-sharing bonus opportunity
- Annual salary increase opportunity
- Comprehensive health and welfare benefits
- Paid Vacation and Paid Personal Days
- 401(k) Matching Program
The Service Writer/Advisor will be focused on providing administrative and process support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.
ABOUT YOU:
- Passion for customer service
- Ability to organize, multitask and plan work efficiently
- Positive and collaborative attitude
- Strong communicator
Education/Certification:
- High School Diploma, GED or equivalent
- Valid driver's license with a clean driver's abstract
- Must be able to pass a pre-employment background check
- 3+ years' experience in a related administrative/customer service position
- Experience preparing quotes and opening/closing work orders
- Experience with MS Office suite and other dealership/customer work order system
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
- Manage customer relations for the service department by receiving phone calls and emails and responding in a timely manner
- Open and close work orders in alignment with internal procedures
- Prepare service quotes
- Edit and update all work orders to ensure accurate capture of all billable items
- Provide unit history to the service department for incoming repairs
- Assist with shop scheduling to ensure optimal efficiency and customer service
- Conduct shop walkthroughs with Service Manager to capture real time status updates
- Prepare and submit bi-weekly payroll reports
- Work with the accounting department to ensure customer accounts are in good standing
- Ensure on-time billing for all customers
- Maintain service files and ensure all documentation is in compliance
- Process warranty claims
- Resolve and/or escalate customer concerns and maintain positive customer relations
- Collaborate with parts department to ensure timely processes
- Completed additional tasks as required
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
Our Core People Values
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
#USAJJE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Federal Signal
Sourced by ZipRecruiter
Industry
Machinery manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Oak Brook, IL, US
Year founded
1901