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Service Writer Jobs in Rochester, NY (NOW HIRING)

Walmart

Auto Care Center Service Writer

Rochester, NY

$16.50 - $29.50/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Caresoft

Technical Writer

Rochester, NY · Hybrid

... servicing of client's Products. Projects may include technical manuals, online content, product ... Develops, writes, edits, manages review/approval, and proofreads complex materials for internal and ...

Stem Xpert

Technical Writer

Rochester, NY

Our tightly integrated offerings are tailored to each clients requirements and span the services ... This position will write and maintain training documentation in support of an upcoming large scale ...

Integrated Resources INC

Technical Writer

Rochester, NY · On-site

IRI has built its reputation on excellent service and integrity since its inception in 1996. Our ... Ability to complete technical writing as necessary for creation of required reports, specifications ...

Bridgestone Americas, Inc.

Service Manager

Rochester, NY · On-site

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc.

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone

Service Manager

Irondequoit, NY · On-site

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc

Service Manager

Brockport, NY

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc

Service Manager

Irondequoit, NY · On-site

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

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All JobsService Writer JobsService Writer Jobs in Rochester, NY

Service Writer information

See Rochester, NY salary details

$11

$23

$41

How much do service writer jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for service writer in Rochester, NY is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.50 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

What jobs pay 10,000 a month without a degree?

A Service Writer typically earns between $3,000 and $6,000 per month, depending on experience and location, and usually requires strong communication skills and automotive knowledge. Jobs that pay $10,000 a month without a degree often include sales roles, real estate agents, skilled trades like electricians or plumbers, and certain entrepreneurial ventures, which rely on experience, certifications, or commissions rather than formal education.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, depending on the employer. Compensation structures can vary by dealership or service center, and strong communication and sales skills are often important for earning incentives.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What is the hardest job at a car dealership?

The service writer role at a car dealership can be challenging due to the need to manage customer expectations, coordinate repairs with technicians, and handle high-pressure situations. It requires strong communication skills, organization, and the ability to work under tight deadlines. The job often involves multitasking and maintaining customer satisfaction in a fast-paced environment.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and an auto repair shop, documenting vehicle issues, estimating repair costs, and communicating service progress. They coordinate with technicians, prepare work orders, and ensure customer satisfaction throughout the service process.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
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Service Writer jobs near you
Service Writer / Warranty & Parts Administrator (Marine)

Service Writer / Warranty & Parts Administrator (Marine)

Meyer's RV Superstores

Canandaigua, NY • On-site

$60K/yr

Full-time

Posted 10 hours ago

Job description

Job Type
Full-time
Description
Mark's Leisure Time Marine is seeking a detail-oriented and customer-focused Service Writer / Parts & Warranty Administrator to support our growing service department. This role serves as a key link between customers, technicians, manufacturers, and vendors by handling service writing, parts coordination, and warranty administration. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced dealership environment.
Requirements
Service Writing & Customer Communication
  • Greet customers and assist with service intake for marine units
  • Create, write, and manage service repair orders accurately and efficiently
  • Clearly document customer concerns, service requests, and technician findings
  • Provide customers with service updates, timelines, and approvals
  • Explain warranty coverage, service recommendations, and repair costs in a professional manner
  • Close out repair orders and assist with billing and customer follow-up

Warranty Administration
  • Verify warranty eligibility and coverage prior to repairs
  • Prepare, submit, and track manufacturer warranty claims
  • Communicate with manufacturers regarding claim status, approvals, or denials
  • Ensure compliance with manufacturer warranty policies and procedures
  • Maintain accurate warranty documentation and records

Parts Coordination
  • Order, receive, and track parts required for service repairs
  • Coordinate parts availability with service scheduling and technicians
  • Maintain accurate parts records within the dealership management system
  • Communicate with vendors and manufacturers regarding parts availability and returns

Administrative Support
  • Maintain organized service files and digital records
  • Assist service management with reporting, invoicing, and documentation
  • Support overall service department workflow and efficiency

Salary Description
60000

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