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Service Writer Jobs in Rochester, NY (NOW HIRING)

Webster Location

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Greece Location

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Greece Location

Oil Change Service Advisor

NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Webster Location

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

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Service Writer information

See Rochester, NY salary details

$11

$23

$41

How much do service writer jobs pay per hour?

As of May 29, 2026, the average hourly pay for service writer in Rochester, NY is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.50 per hour, depending on experience, location, and employer.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

More about Service Writer jobs
What are the most commonly searched types of Service Writer jobs in Rochester, NY? The most popular types of Service Writer jobs in Rochester, NY are:
What are popular job titles related to Service Writer jobs in Rochester, NY? For Service Writer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Rochester, NY look for? The top searched job categories for Service Writer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Writer jobs? Cities near Rochester, NY with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Rochester, NY as of May 2026, with employment types broken down into 63% Full Time, 34% Part Time, and 3% Contract. Highlights an 91% In-person, 3% Hybrid, and 6% Remote job distribution, with an average salary of $49,846 per year, or $24 per hour.

Technical Writer - Scientific-II

America CyberSystem

Rochester, NY • On-site

Contractor

Posted 18 days ago

Job description

Company Description
"ACS is a multinational organization with more than $400 million in sales, more than 6,500 consultants worldwide. Our focus has allowed us to serve clients in virtually every industry, from startups to Fortune 100 enterprises"
Job Description
Details:
Position title - Technical Writer - Scientific-II
Location - ROCHESTER, NY 14626
Contract duration - 12 Months
Job Description:
EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE, ETC.
1. B.S/A.A.S. in Medical Technology or Communications or equivalent experience. Excellent written and verbal communications skills. Attention to detail a must.
2. Skillful problem solver with investigative talents. Independent, resourceful.
3. Excellent computer skills. Experience with word-processing software such as Microsoft Word.
4. Knowledge of OCD products and business processes
5. Experience in implementation of new products or product changes/updates a plus.
6. Previous clinical laboratory experience, customer support or technical support
7. Organized, able to manage multiple projects simultaneously.
8. Ability to prioritize workload with minimal supervision. Comfortable working under tight deadlines.
9. High level of professionalism. Able to represent the Publications & Communications department on cross functional teams. Comfortable interacting with upper levels of management.
RESPONSIBILITIES/SPECIAL SKILLS
1. Responsible for field and customer technical communications. Researches, creates, updates, and edits technical communications and documentation that explain OCD products to customers, OCD technical support personnel worldwide, service personnel, and field support staff.
2. Aquires or verifies knowledge of subject by consulting with subject matter experts, observing the performance of the product, or referring to articles, bulletins, manuals, or similar publications.
3. Writes in a clear and concise manner technical communications and other documentation suitable for a worldwide audience.
4. Manages the review and approval process. Works toward achieving consensus between multiple reviews/subject matter experts for document approval in a timely manner using Netmeeting or Livemeeting
5. Tracks the production and delivery of the communications and documentation according to predetermined schedules.
6. Maintains appropriate supporting documentation according to government requirements and OCD records management guidelines. Files assembled/completed within guidelines and must be audit ready at all times.
7. Participates on project teams. Must be a proven team player and self-motivated.
Qualifications
• B.S/A.A.S. in Medical Technology or Communications or equivalent experience.
• Excellent written and verbal communications skills.
• Attention to detail a must.
Additional Information
Atit
Technical Recruiter
atit.chaudhary@acsicorp.com
Direct: 678-487-8371 (O)
ACS Corp, Duluth, GA

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