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Service Writer Jobs in Rochester, NY (NOW HIRING)

Delta Sonic

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Webster Location

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

ADMAR SUPPLY CO INC

Equipment Technician

Rochester, NY · On-site

$19 - $33/hr

Using information on repair tag, and with input from Service Writer and Service Manager, troubleshoot equipment and make necessary repairs. Make sure equipment is properly repaired on a timely basis.

Irondequoit Location

Customer Advisor 1

Rochester, NY · On-site

$16.50/hr

Prior experience in automotive service writing, customer service, and/or sales is preferred * Ability to compute basic mathematical calculations * Willingness to work in all weather conditions, both ...

Delta Sonic

Customer Advisor 1

Rochester, NY · On-site

$16.50/hr

Prior experience in automotive service writing, customer service, and/or sales is preferred * Ability to compute basic mathematical calculations * Willingness to work in all weather conditions, both ...

Delta Sonic

Customer Advisor 1

Rochester, NY · On-site

$16.50/hr

Prior experience in automotive service writing, customer service, and/or sales is preferred * Ability to compute basic mathematical calculations * Willingness to work in all weather conditions, both ...

Delta Sonic

Customer Advisor 1

Rochester, NY · On-site

$16.50/hr

Prior experience in automotive service writing, customer service, and/or sales is preferred * Ability to compute basic mathematical calculations * Willingness to work in all weather conditions, both ...

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All JobsService Writer JobsService Writer Jobs in Rochester, NY

Service Writer information

See Rochester, NY salary details

$11

$23

$41

How much do service writer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for service writer in Rochester, NY is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.50 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their pay can vary depending on experience, location, and the employer's compensation structure.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Do service writers at car dealerships make commissions?

Service writers at car dealerships typically do not earn commissions; their compensation is usually salary-based or includes bonuses for meeting service department goals. Their role involves communicating customer needs and estimating repairs, and they often work in a customer service environment with standard working hours.

What skills do service writers need?

Service writers need strong communication skills to explain repairs and services clearly, as well as good customer service abilities to handle client interactions. They should have knowledge of automotive systems, basic technical understanding, and proficiency with computer software such as dealership management systems. Organizational skills and attention to detail are also important for accurately documenting work and parts orders.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and the service department at an auto repair shop or dealership. They listen to customer concerns, create repair orders, communicate service needs to technicians, and provide cost estimates. Strong communication skills and knowledge of automotive systems are essential for this role.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are the most commonly searched types of Service Writer jobs in Rochester, NY? The most popular types of Service Writer jobs in Rochester, NY are:
What are popular job titles related to Service Writer jobs in Rochester, NY? For Service Writer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Rochester, NY look for? The top searched job categories for Service Writer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Writer jobs? Cities near Rochester, NY with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Rochester, NY as of July 2026, with employment types broken down into 63% Full Time, 34% Part Time, and 3% Contract. Highlights an 91% In-person, 3% Hybrid, and 6% Remote job distribution, with an average salary of $49,846 per year, or $24 per hour.

Oil Change Service Advisor

Henrietta Location

Rochester, NY • On-site

$19.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Join Our Award Winning Team!With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized nationally as a Top Place to Work, we take great pride in providing outstanding opportunities and a positive work culture.
Team Members Enjoy:
  • Career opportunities
  • Flexible schedules
  • Team member discounts
  • Scholarship opportunities
  • Competitive benefits package to include, Health, Dental, Vision, Life, and Disability Insurances with 401k, HSA, and FSA
  • A fun, team-oriented culture
  • Equal opportunity employer

Responsibilities:As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that each customer is educated on our products and services. Qualified candidates must have the ability to listen actively and interact professionally with customers while providing service recommendations based on maintenance schedules and service requirements.
This is a fast-paced position that requires the ability to multi-task with a sense of urgency while meeting customer service expectations. Additional responsibilities include, but are not limited to, transacting customer purchases, maintaining proper cash handling procedures, following all position-specific procedures, and ensuring the maintenance and cleanliness of shop premises. To better enhance product knowledge, all Oil Change Service Advisors are crossed trained to work in the position of Oil Change Tech. The pay rate for the Oil Change Technician position is $19.50 per hour, plus eligible commission. Individuals in this position can enjoy working in our state-of-the-art automotive service shops. The pay rate for this position is $19.50 per hour, plus eligible commission.
Requirements:
  • Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician. The pay rate while working in the Oil Change Technician position is $19.25 per hour, plus eligible commission. Upon completion and certification of the required training for the Oil Change Service Advisor, the pay rate is $19.25 per hour, plus eligible commission.
  • Must be 18 years of age and a valid driver's license is preferred
  • Prior experience in automotive service writing, customer service, and/or sales is required
  • Excellent communication skills and a passion for providing great customer service
  • Unwavering honesty and integrity
  • Courteous and professional demeanor
  • A detail-oriented mindset
  • Must be a team player
  • Willingness to work in all weather conditions, both indoor and outdoor environments
  • Ability to work with a sense of urgency
  • Ability to stand, walk and bend for long periods of time
  • Ability to lift moderate amounts of weight
  • Willingness to work a flexible schedule
  • Effective June 1, 2024, seasonal employment opportunities due to attending school are no longer available. Year-round schedule availability is required to be considered for employment

Delta Sonic participates in the E-Verify Program.
Delta Sonic has been awarded as a Top Place to Work!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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