ZipRecruiter

Log In

1

Automotive Service Writer Jobs in Rochester, NY (NOW HIRING)

Jim Barnard Chevrolet

Automotive Service Technician

NY · On-site

$75K/yr

Jim Barnard Chevrolet is seeking an experienced Professional Automotive Service Technician to join our team in Churchville, NY! Are you a dedicated Auto Repair specialist with a passion for ...

Ralph Honda

Automotive Service Technician

Rochester, NY · On-site

$18 - $35/hr

Automotive Service Technician Reports To : Service Manager Schedule : Full Time, Flexible Compensation : $18 - $35 per hour, based on skill and experience Employment Application Join a winning team ...

Ralph Honda

Automotive Service Technician

Rochester, NY

$18 - $35/hr

Automotive Service Technician Reports To : Service Manager Schedule : Full Time, Flexible Compensation : $18 - $35 per hour, based on skill and experience Employment Application Join a winning team ...

Bridgestone Americas, Inc.

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ... writer experience. * Problem solving - customer complaints. * Aptitude to manage inventory ...

Bridgestone Americas, Inc.

Service Manager

Webster, NY · On-site

$21.63 - $32.45/hr

Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ... writer experience. * Problem solving - customer complaints. * Aptitude to manage inventory ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

Delta Sonic

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Prior experience in automotive service writing, customer service, and/or sales is required * Excellent communication skills and a passion for providing great customer service * Unwavering honesty and ...

previous pagenext page

Showing results 21-40

All JobsAutomotive Service Writer JobsAutomotive Service Writer Jobs in Rochester, NY

Automotive Service Writer information

See Rochester, NY salary details

$12

$23

$39

How much do automotive service writer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for automotive service writer in Rochester, NY is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $28.46 per hour, depending on experience, location, and employer.

What is an automotive service writer?

As an automotive service writer, you work at a vehicle service center, and your primary responsibilities are to inspect customer vehicles, such as light trucks and cars, to determine their working condition and then calculate how much any necessary repairs would cost. Your job duties include talking to the customer to find out what needs to be repaired, conducting visual inspections of a vehicle’s engine and other systems, and writing a report of your findings to include a list of recommended services and repairs. You can also find automotive service writer jobs at government agencies and corporations that own large fleets of vehicles. Car dealerships with automotive service departments hire automotive service advisors as well.

How does an automotive service writer typically collaborate with technicians and customers during the repair process?

An Automotive Service Writer acts as the communication bridge between customers and technicians. They gather detailed information about vehicle issues from customers, relay this information clearly to technicians, and keep both parties updated throughout the repair process. Service Writers also review completed work with technicians to ensure accuracy before explaining repairs and associated costs to customers, ensuring transparency and customer satisfaction. Effective collaboration requires strong interpersonal skills and the ability to manage multiple tasks in a fast-paced environment.

Can you be an automotive service writer with no experience?

Yes, entry-level automotive service writer positions often do not require prior experience, as employers typically provide on-the-job training. Strong communication skills and a basic understanding of automotive systems can help candidates succeed, and some may pursue certifications like ASE to improve their prospects.

What is the difference between Automotive Service Writer vs Automotive Service Advisor?

AspectAutomotive Service WriterAutomotive Service Advisor
CredentialsHigh school diploma; some certificationsHigh school diploma; certifications optional
Work EnvironmentDealerships, repair shopsDealerships, repair shops
Primary RoleWriting repair orders, communicating with customersDiagnosing vehicle issues, recommending repairs
Customer InteractionModerate; explains repairsHigh; discusses diagnostics and solutions

Automotive Service Writer and Automotive Service Advisor roles often overlap, focusing on customer communication and repair documentation. While both require strong communication skills and familiarity with automotive repairs, Service Writers primarily handle paperwork and customer service, whereas Service Advisors diagnose issues and recommend repairs. Understanding these distinctions helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as an automotive service writer, and why are they important?

To thrive as an Automotive Service Writer, you need a solid understanding of automotive systems, strong customer service skills, and often a high school diploma or equivalent. Familiarity with shop management software, estimating tools, and basic computer systems is typically required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and collaborate effectively with technicians. These skills ensure smooth workflow, accurate service documentation, and high customer satisfaction in a fast-paced automotive environment.
More about Automotive Service Writer jobs
What are popular job titles related to Automotive Service Writer jobs in Rochester, NY? For Automotive Service Writer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Automotive Service Writer jobs in Rochester, NY look for? The top searched job categories for Automotive Service Writer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Automotive Service Writer jobs? Cities near Rochester, NY with the most Automotive Service Writer job openings:
Automotive Service Writer jobs near you
Infographic showing various Automotive Service Writer job openings in Rochester, NY as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,544 per year, or $23.8 per hour.

Automotive Service Advisor

Hoselton Auto Mall

East Rochester, NY • On-site

$55K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Ready to take your automotive career to the next level?
Hoselton Toyota is looking for an experienced and customer-focused Service Advisor to join our team!
In this role, you'll be the vital link between our customers and our technicians, ensuring every service experience is smooth, transparent, and professional!
As a Toyota Service Advisor, you will guide customers through the service process - from check-in to vehicle delivery. You'll communicate service recommendations, prepare accurate estimates, secure necessary approvals, and ensure every customer leaves confident in the care their vehicle received.
Schedule and Compensation
  • Monday through Saturday, during our hours of operation
    • One weekday off each week
    • Closed Sundays
  • Competitive compensation with annual earning potential of $55,000 to $100,000, based on experience

Why Hoselton Auto Mall? We offer......
  • We have a great team and are growing!
  • A fantastic work environment with state-of-the-art technology and TONS of opportunity for advancement!
  • Generous Paid Time Off & Holidays!
  • Medical insurance as low as $13/week, dental as low as $4/week and vision as low as $1/week
  • $500 employer sponsored FSA benefit card
  • 401(k) retirement plan (with profit sharing & employer match)
  • Group Life & Disability Insurances
  • FREE Tickets to Amerks, Red Wings & CMAC!
  • Discounts on CARS, Parts, Service!
  • This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!
  • See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE

Responsibilities
  • Greet customers, listen to their concerns, and accurately document service requests
  • Communicate repair and maintenance recommendations clearly and professionally
  • Estimate costs and time required for service or repairs
  • Obtain customer authorization before proceeding with additional work
  • Coordinate with technicians to ensure timely and accurate service
  • Keep customers updated on vehicle status throughout the day
  • Review completed repairs with customers and explain the work performed
  • Ensure high levels of customer satisfaction and retention

Qualifications
  • Previous experience as a Service Advisor in an automotive dealership or service center preferred
  • Strong communication and organizational skills
  • Ability to explain technical information in simple terms
  • Proficiency with dealership management systems (DMS) a plus
  • A team-oriented attitude and commitment to providing outstanding service

Don't wait... click Apply Now!
POSITION SUMMARY
The Service Advisor is responsible for scheduling service work and selling additional service to customers at dealership gross profit, dollars/RO and customer satisfaction standards.
DUTIES AND RESPONSIBILITIES
The Service Advisor is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.
  • Ensuring exceptional customer service to all Hoselton guests;
  • Greeting customers, scheduling service appointments and receiving vehicle information;
  • Listening to requests of the service desired and clearly explaining information on the repair order;
  • Interpreting customer concerns/comments, so that the technician will diagnose problems correctly;
  • Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs;
  • Translating the technician's findings, which may be very complex, into language the customer will understand;
  • Estimating the cost and time needed to do the repair, considering the customer's schedule;
  • Periodically checking on the progress of the vehicle and contacting the customer when technicians discover additional problems;
  • Obtaining customer approval to do additional work, explaining the work performed and the charges being billed;
  • Following up to ensure customers are scheduled for special order parts installation
  • Closing out repair orders in a timely manner; and
  • Resolving all guest complaints in an efficient and positive manner.
  • Perform other duties and responsibilities as needed

EXPECTATIONS
  • Adhere to Company Policies and Procedures, including the dress code
  • Perform duties as workload necessitates
  • Maintain a positive and respectful attitude
  • Communicate regularly with supervisor about department issues verbally and/or in written form
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Consistently report to work on time prepared to perform duties of the position
  • Strive for harmony and teamwork within the department and between other departments
  • Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
  • Listen actively to understand others completely
  • General housekeeping - maintaining a clean and efficient work area free of debris and clutter

REQUIRED COMPETENCIES
  • Ability to work independently and part of a team
  • Ability to communicate clearly and professionally
  • High School diploma required
  • Ability to multi-task and prioritize workload
  • High motivation, work ethic, and enthusiasm
  • Professional appearance and positive attitude
  • Must possess excellent verbal and written communication skills
  • Some computer knowledge and/or experience
  • Motor Vehicle Report required
  • Must be at least 18 years of age and eligible to work in the U.S.
  • Must be able to pass a drug test

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Stand, walk, sit
  • Use hands to finger, handle, or feel objects, tools, or controls
  • Bend, stretch, and reach with arms and legs
  • Climb, balance, stoop, kneel, crouch
  • Talk, hear and smell
  • Lift and move up to 20 pounds
  • Vision requirements include: closeness, distance, peripheral, depth perception and the ability to focus
  • Use physical and manual dexterity
  • Ability to sit for a long period of time in an office chair
  • Use computers and office equipment as part of their daily functions

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Moderate noise (i.e., office machines, computer printers and light traffic)
  • Moderate noise and vibration
  • Moderate exposure to fumes (e.g., exhaust fumes and paint)
  • Moderate dust
  • Extreme exposure to moving mechanical parts and vehicles
  • Moderate heat and/or cold
  • Other hazardous and non-hazardous materials

WORK SCHEDULE
Full time employees are regularly scheduled for 40 hours within the confines of our operating hours. All employees are required to take meal breaks in accordance with New York state law.
Hoselton Auto Mall is an equal opportunity employer.

Apply