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Automotive Service Advisor Manager Jobs in Rochester, NY

Tradition Chevrolet GMC

Dealership Service Advisor

Newark, NY · On-site

$60K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing ...

Hoselton Auto Mall

Automotive Service Advisor

East Rochester, NY · On-site

$55K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous experience as a Service Advisor in an automotive dealership or service center preferred ... Proficiency with dealership management systems (DMS) a plus * A team-oriented attitude and ...

Van Bortel Ford

Automotive Service Advisor

East Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Van Bortel Ford

Automotive Service Advisor

East Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Van Bortel Ford

Automotive Service Advisor

East Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Van Bortel Ford

Automotive Service Advisor

East Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Individuals in this position can enjoy working in our state-of-the-art automotive service shops ... Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician.

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Individuals in this position can enjoy working in our state-of-the-art automotive service shops ... Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician.

Henrietta Location

Oil Change Service Advisor

Rochester, NY

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Individuals in this position can enjoy working in our state-of-the-art automotive service shops ... Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician.

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Automotive Service Advisor Manager information

See Rochester, NY salary details

$11

$25

$44

How much do automotive service advisor manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for automotive service advisor manager in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in Rochester, NY?

The most popular types of Automotive Service Advisor jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Automotive Service Advisor Manager jobs?

Cities near Rochester, NY with the most Automotive Service Advisor Manager job openings:

Automotive Service Advisor Manager jobs near you

Automotive Service Advisor | $75K-$120K+ Income

Private

Rochester, NY

$70K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description


Automotive Service Advisor$75,000 - $120,000+ Annual Income


A leading dealership in the greater Rochester/ Henrietta area is seeking an Automotive Service Advisor to begin immediately. Candidates must have previous Automotive Service Department, Advisor, or Technician experience.
We recognize and reward hard work! This is an excellent opportunity for a motivated Service Advisor who wants to maximize their earning potential while building a long-term career with a respected dealership. 

Apply online today. All applications are confidential.


Benefits:

  • $75,000 - $120,000+ per year
  • Full-time Position
  • Medical, Dental and Vision Insurance
  • 401(k) Plan with Company Match
  • Paid time off
  • Employee discounts
  • Advancement within the company


Responsibilities - Service Advisor:

  • Schedule appointments for service/maintenance/recall work
  • Greet customers and inspect their vehicle
  • Conduct all business with sincerity, honesty, and genuine concern for customer
  • Listen to customer’s reason(s) for bringing their vehicle to the service department
  • Advise customers about necessary/suggested services and costs
  • Follow the status of the customer's vehicle from service bay entry through completion of work
  • Keep customers informed of any changes that occur
  • Upon completion of work, review work order with customer to assure all concerns are addressed
  • Other duties may be assigned

Requirements - Service Advisor:

  • Previous Automotive Service Department, Advisor, or Technician experience
  • General knowledge of vehicle mechanical operations is preferred
  • Valid driver's license and good driving record
  • Must pass pre-employment screening

 


We are an Equal Opportunity Employer. 

Apply