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Automotive Service Advisor Manager Jobs in Rochester, NY

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Automotive Service Advisor Manager information

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$11

$25

$44

How much do automotive service advisor manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for automotive service advisor manager in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What is an Automotive Service Advisor Manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor Manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges Automotive Service Advisor Managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in Rochester, NY? The most popular types of Automotive Service Advisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Automotive Service Advisor Manager jobs? Cities near Rochester, NY with the most Automotive Service Advisor Manager job openings:
Automotive Service Advisor Manager jobs near you

Automotive Service Advisor

Victor Chrysler Jeep Dodge Ram

Victor, NY • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Automotive Service Advisor

 

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Chrysler Dodge Jeep Ram experience required.

Benefits:

  • Competitive pay plan based on experience, including monthly bonus plan
  • Medical, Dental & Vision Insurance
  • Paid time off
  • Paid accrued sick time
  • 401(k) plan

Duties & Responsibilities

  • Act as the first point of contact for service customers, providing outstanding customer service, leaving a positive impression with the customer. Maintain a high customer service index.
  • Actively listen to engage and understand the customer's vehicle concerns and answer technical questions regarding repairs, warranties, and services
  • Create repair order and communicate vehicle needs clearly to technician; evenly distribute work between technicians
  • Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work
  • Follow up on vehicles throughout the repair process, keeping customer updated
  • Interact with customers, vendors, and technicians in a professional manner at all times
  • Return calls of customers who are interested in setting up new appointments
  • Complete all required position-based testing
  • Maintain a clean and neat appearance
  • Other duties as needed to support the business

Automotive Service Advisor Job Requirements:

  • High school diploma or GED required
  • Must be able to work Saturdays
  • 2+ years of franchise dealer-level or large facility service advisor experience strongly preferred
  • Experience with Chrysler/Dodge/Jeep/RAM automotive products required
  • Unrestricted NYS driver's license and clean driving record required
  • Automotive dispatch skills a strong plus, but not required
  • Excellent time management, communication and customer service skills
  • Neat, clean, and professional appearance
  • Basic computer and internet skills
  • Physical Requirements: Ability to bend, kneel, squat, stand, and lift up to 25 lbs. as needed; Spends 50% of work-day standing/walking

Victor Chrysler Dodge Jeep RAM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by law.

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