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Automotive Service Advisor Manager Jobs in Rochester, NY

Jim Barnard Chevrolet

Automotive Service Technician

NY · On-site

$75K/yr

Jim Barnard Chevrolet is seeking an experienced Professional Automotive Service Technician to join ... Interact with the Service Advisor and/or Service Manager. * Achieve & Maintain GM Technician ...

Pep Boys

Automotive Customer Service Advisor

Rochester, NY · On-site

$17 - $19.80/hr

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Camping World

Service Advisor

Churchville, NY · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Vision Auto Group

Automotive Service - Valet

Rochester, NY · On-site

$13.75 - $17.75/hr

We are seeking a reliable and detail-oriented Automotive Service Porter to support our dealership ... Deliver vehicles to customers or off-site locations when needed. * Assist service advisors and ...

Pep Boys

Automotive Customer Service Advisor

Rochester, NY · On-site

$17 - $19.80/hr

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Valvoline

Customer Service Advisor

Victor, NY · On-site

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Paid on-the-job training - No previous automotive experience is required * Flexible work schedule:

VIOC

Customer Service Advisor

Victor, NY · On-site

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Paid on-the-job training - No previous automotive experience is required * Flexible work schedule:

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Automotive Service Advisor Manager information

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How much do automotive service advisor manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for automotive service advisor manager in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in Rochester, NY? The most popular types of Automotive Service Advisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Automotive Service Advisor Manager jobs? Cities near Rochester, NY with the most Automotive Service Advisor Manager job openings:
Automotive Service Advisor Manager jobs near you

Automotive Service Technician

Jim Barnard Chevrolet

NY • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Jim Barnard Chevrolet is seeking an experienced Professional Automotive Service Technician to join our team in Churchville, NY!
Are you a dedicated Auto Repair specialist with a passion for excellence? Do you strive for continuous growth in your field? Are you searching for a workplace that recognizes and values your skills?
If you are currently earning less than $75,000/year and aspire to increase your earning potential, we have an exciting opportunity for you!
What We Offer:
  • Family-owned and operated since 1972 - A 3rd Generation Business.
  • Enjoy a Country-Hometown Friendly, Low-Pressure Atmosphere.
  • Stable, reliable management.
  • Comprehensive Benefits
    • Inclusive Excellus Health Insurance - with singles paying $0.
    • Excellus Dental Insurance
    • VSP Vision Insurance
    • AFLAC Supplemental Insurance
    • Inclusive Life Insurance.
    • 401k Retirement Plan with Company Matching contribution.
    • Paid Time Off - Sick, Personal, Vacation & Holidays.
  • Professional Development - Paid Training & Certifications.
  • Flexible & Competitive Pay Plans (Hourly, Flat Rate with guaranteed minimum, or Hourly/Flat Rate Combo).
  • Family-Friendly work schedule (40hrs/wk., no nights or weekends).
  • GM Dealer Employee Pricing on New Vehicles.
  • GM Technician Excellence Program Retention Bonuses
    • Earn $275 to $1500 per quarter based on GM Training & Certifications.
    • Quarterly Matching $$$ from Jim Barnard Chevrolet.
    • $2500 annually for World Class Technicians.
    • $500 Gift Card for the purchase of tools for New GM Technicians after 12 months.
    • $1000 New Employee Referral Bonuses.

Responsibilities:
  • Efficiently perform work specified on the repair order in accordance with dealership quality standards.
  • Utilize up-to-date diagnostic tools and special service equipment to test-drive vehicles and components.
  • Diagnose, maintain, and repair vehicle automotive systems.
  • Conduct thorough multi-point vehicle inspections and offer recommendations on additional maintenance or repairs.
  • Complete warranty repairs following manufacturer policies and procedures.
  • Interact with the Service Advisor and/or Service Manager.
  • Achieve & Maintain GM Technician Training Master Certification(s).

Qualifications:
  • Prior experience in Auto Repair is essential.
  • GM experience is advantageous, but not required.
  • Completion of a Certified Auto Tech training program is a bonus.
  • ASE certifications are beneficial.
  • NYS Motor Vehicle Inspectors License is required.
  • Strong work ethic and commitment to quality are necessary.
  • Reliable transportation to work is a must.
  • Ability to work effectively in a customer-focused team.
  • Willingness to undergo a drug screen & background check.
  • Valid driver's license and clean driving record are essential.

About Jim Barnard Chevrolet:
Since its establishment in 1972, Jim Barnard Chevrolet has focused on building lasting relationships with customers by providing exceptional personal service. Proudly serving the community of Churchville, NY, our team has earned a stellar reputation as a trusted full-service Chevrolet dealership. With a loyal customer base spanning several generations, we recognize that our success is attributed to our dedicated sales and service teams. We are constantly seeking motivated individuals to join our team and uphold our tradition of delivering unparalleled personal service. Take the next step in your career and be part of a team that feels like family - apply now!

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