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Automotive Service Advisor Manager Jobs in Rochester, NY

Volvo Cars Rochester

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

Garber Automotive Group is No. 61 of the 150 largest dealer groups, according to Automotive News ... Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified ...

Bob Johnson Auto Group

Service Advisor

Rochester, NY · On-site

The Bob Johnson Automotive Group of Rochester provides a rare blend of outstanding leadership and a ... Ability to effectively present information and respond to questions from groups of managers ...

Pep Boys

Automotive Customer Service Advisor

Rochester, NY · On-site

$17 - $19.80/hr

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Jim Barnard Chevrolet

Automotive Service Technician

NY · On-site

$75K/yr

Jim Barnard Chevrolet is seeking an experienced Professional Automotive Service Technician to join ... Interact with the Service Advisor and/or Service Manager. * Achieve & Maintain GM Technician ...

Five Star Equipment

Service Advisor

Rochester, NY · On-site

$45K - $65K/yr

The Service Advisor is the primary point of contact with a customer and works with the Service Manager to ensure the customer's needs and expectations are met in a timely manner. * Handles heavy ...

Pep Boys

Automotive Customer Service Advisor

Rochester, NY · On-site

$17 - $19.80/hr

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Camping World

Service Advisor

Churchville, NY

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Bob Johnson Auto Group

SERVICE ADVISOR

Avon, NY · On-site

We seek to invoke a sense of Hospitality and Caring to our service and sales customer alike. Previous Advisor experience preferred but not necessary. Willing to train the right motivated individual.

Pep Boys

Automotive Customer Service Advisor

Rochester, NY · On-site

$17 - $19.80/hr

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Vision Auto Group

Automotive Service - Valet

Rochester, NY · On-site

$13.75 - $17.75/hr

We are seeking a reliable and detail-oriented Automotive Service Porter to support our dealership ... Deliver vehicles to customers or off-site locations when needed. * Assist service advisors and ...

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Automotive Service Advisor Manager information

See Rochester, NY salary details

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How much do automotive service advisor manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for automotive service advisor manager in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in Rochester, NY?

The most popular types of Automotive Service Advisor jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Automotive Service Advisor Manager jobs?

Cities near Rochester, NY with the most Automotive Service Advisor Manager job openings:

Automotive Service Advisor Manager jobs near you

Service Advisor

Rochester, NY • On-site

Volvo Cars Rochester
See more jobs at Volvo Cars Rochesterexternal

$55K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Key responsibilities

  • Schedule service appointments with customers.

  • Communicate with customers about services needed, vehicle progress, and explain completed work and charges.

  • Provide estimates for service work and track vehicle progress to customers.

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Are you ready to begin a career that rewards outstanding performance? Do you want to work with a dedicated team to achieve shared goals? Would you like to work for an award-winning business that values exceptional customer service as well as high-employee satisfaction? Then don't look any further, because you've found just that with Garber Automotive Group.
Who are we?
We are a third-generation family-owned business with over 17 franchised dealer brands in 26 locations across six states and over 2,500 employees. Garber Automotive Group is No. 61 of the 150 largest dealer groups, according to Automotive News, and several of our Garber dealerships have earned the "Top 100 Dealers to Work For" distinction. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.
Job Description
We are always looking for knowledgeable, friendly people to add to our growing team. Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to:
  • Schedule service appointments
  • Communicate face-to-face with customers about services needed for their vehicle
  • Provide the customer with estimates for service work
  • Tracking and communicating vehicle progress to customer
  • Explaining all completed work and charges to customers
Benefits
This isn't just a job - it's a career. We take pride in promoting from within and building a strong foundation for future growth as one of the nation's most respected automotive companies. Our benefits include:
  • Competitive pay
  • Outstanding medical, dental, and vision plans, as well as life insurance
  • 401K with company match
  • Employee discounts on all vehicles and services
Job Requirements
  • Minimum high school diploma or GED equivalent required
  • Prior experience in service advisor position preferred but not required
  • Automotive sales background a plus
  • Excellent customer service, organizational, and negotiation skills
  • Self-motivated, goal-oriented, and enthusiastic presence in a team environment
  • Strong written and verbal communication skills
  • Valid driver's license required as well as clean driving history
  • Professional appearance and work ethic
Pay Range & Compensation Details
Pay is from $55,000 - $150,000 per year. Rate of pay for this position is dependent on relevant skills & experience.
If this sounds like an opportunity for you, click Apply now to fill out our user-friendly online job application!

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