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Service Advisor Jobs in Rochester, NY (NOW HIRING)

Webster Location

Oil Change Service Advisor

Webster, NY

$19.50/hr

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that ...

Delta Sonic

Oil Change Service Advisor

Webster, NY

$19.50/hr

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY

$19.50/hr

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY

$19.50/hr

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that ...

Valvoline

Customer Service Advisor

Canandaigua, NY · On-site

$19/hr

Customer Service Advisor As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product ...

Greece Location

Oil Change Service Advisor

NY · On-site

$19.50/hr

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that ...

Delta Sonic

Oil Change Service Advisor

NY · On-site

$19.50/hr

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that ...

Webster Location

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that ...

Delta Sonic

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that ...

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All JobsService Advisor JobsService Advisor Jobs in Rochester, NY

Service Advisor information

See Rochester, NY salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for service advisor in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What does the service advisor do?

A service advisor acts as the primary point of contact between customers and the automotive service department. They assess customer concerns, recommend repairs or maintenance, prepare service estimates, and communicate repair progress, often using diagnostic tools and service management software. Strong communication skills and automotive knowledge are essential for this role.

How stressful is a service advisor job?

A service advisor job can be stressful due to managing customer expectations, handling multiple tasks simultaneously, and working under time pressures. Effective communication skills and organization are important to reduce stress and ensure customer satisfaction.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a Service Advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a Service Advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What qualifications do I need to be a service advisor?

To become a service advisor, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and some experience in automotive or service industry environments. Knowledge of automotive systems and tools, along with the ability to read repair orders and work with technicians, is also beneficial. Certifications are not mandatory but can enhance job prospects.

What jobs pay 10,000 a month without a degree?

A Service Advisor typically earns between $3,000 and $7,000 per month, depending on experience and location, and usually requires strong communication and customer service skills. Jobs that can pay $10,000 a month without a degree include sales roles such as real estate agents, high-level sales representatives, or certain entrepreneurial ventures, often requiring experience, networking, and sales skills. Some trades like skilled trades or specialized technical roles may also reach this income level with experience and certifications.

What Does a Service Advisor Do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a Service Advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are the most commonly searched types of Service Advisor jobs in Rochester, NY? The most popular types of Service Advisor jobs in Rochester, NY are:
What are popular job titles related to Service Advisor jobs in Rochester, NY? For Service Advisor jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Advisor jobs in Rochester, NY look for? The top searched job categories for Service Advisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Advisor jobs? Cities near Rochester, NY with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Rochester, NY as of June 2026, with employment types broken down into 2% As Needed, 37% Full Time, 59% Part Time, and 2% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $53,222 per year, or $25.6 per hour.

Oil Change Service Advisor

Webster Location

Webster, NY

$19.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Join Our Award Winning Team!
With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized nationally as a Top Place to Work, we take great pride in providing outstanding opportunities and a positive work culture.

Team Members Enjoy:
  • Career opportunities 
  • Flexible schedules 
  • Team member discounts 
  • Scholarship opportunities
  • Competitive benefits package to include, Health, Dental, Vision, Life, and Disability Insurances with 401k, HSA, and FSA 
  • A fun, team-oriented culture 
  • Equal opportunity employer 

Responsibilities:
As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that each customer is educated on our products and services. Qualified candidates must have the ability to listen actively and interact professionally with customers while providing service recommendations based on maintenance schedules and service requirements.

This is a fast-paced position that requires the ability to multi-task with a sense of urgency while meeting customer service expectations. Additional responsibilities include, but are not limited to, transacting customer purchases, maintaining proper cash handling procedures, following all position-specific procedures, and ensuring the maintenance and cleanliness of shop premises. To better enhance product knowledge, all Oil Change Service Advisors are crossed trained to work in the position of Oil Change Tech. The pay rate for the Oil Change Technician position is $19.50 per hour, plus eligible commission. Individuals in this position can enjoy working in our state-of-the-art automotive service shops. The pay rate for this position is $19.50 per hour, plus eligible commission.

Requirements:

  • Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician. The pay rate while working in the Oil Change Technician position is $19.25 per hour, plus eligible commission. Upon completion and certification of the required training for the Oil Change Service Advisor, the pay rate is $19.25 per hour, plus eligible commission.
  • Must be 18 years of age and a valid driver's license is preferred
  • Prior experience in automotive service writing, customer service, and/or sales is required
  • Excellent communication skills and a passion for providing great customer service
  • Unwavering honesty and integrity
  • Courteous and professional demeanor
  • A detail-oriented mindset
  • Must be a team player
  • Willingness to work in all weather conditions, both indoor and outdoor environments
  • Ability to work with a sense of urgency
  • Ability to stand, walk and bend for long periods of time
  • Ability to lift moderate amounts of weight
  • Willingness to work a flexible schedule
  • Effective June 1, 2024, seasonal employment opportunities due to attending school are no longer available. Year-round schedule availability is required to be considered for employment

Delta Sonic participates in the E-Verify Program.

Delta Sonic has been awarded as a Top Place to Work!

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