ZipRecruiter

Log In

1

Service Advisor Jobs in Schenectady, NY (NOW HIRING)

New Country Lexus

Service Advisor

Latham, NY

$50K - $100K/yr

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business ...

New Country Lexus

Service Advisor

Latham, NY · On-site

$50K - $100K/yr

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business ...

New Country Lexus

Service Advisor

Latham, NY · On-site

$50K - $100K/yr

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business ...

New Country Lexus

Service Advisor

Latham, NY

$50K - $100K/yr

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business ...

New Country Lexus

Service Advisor

Latham, NY · On-site

$50K - $100K/yr

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business ...

next page

Showing results 1-20

All JobsService Advisor JobsService Advisor Jobs in Schenectady, NY

Service Advisor information

See Schenectady, NY salary details

$11

$25

$43

How much do service advisor jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service advisor in Schenectady, NY is $25.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $28.85 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What are popular job titles related to Service Advisor jobs in Schenectady, NY?

For Service Advisor jobs in Schenectady, NY, the most frequently searched job titles are:

What job categories do people searching Service Advisor jobs in Schenectady, NY look for?

The top searched job categories for Service Advisor jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Service Advisor jobs?

Cities near Schenectady, NY with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Schenectady, NY as of August 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Nights. Highlights an 96% In-person, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,190 per year, or $25.1 per hour.

Service Advisor

Brown's Ford of Amsterdam, Inc

Amsterdam, NY

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

We are in need of a skilled and experienced Service Advisor to join our team.  Looking for an individual that possess excellent customer service skills and working knowledge of mechanical repairs.  The ideal candidate is someone who is comfortable in a fast-paced environment and is able to work independently while simultaneously providing assistance to customers.

Service Advisor Compensation and Benefits:

  • Competitive Pay

  • Health, dental, vision & life insurance options

  • PTO & Sick Leave

  • 401(K) with employer match

  • Monday - Friday work schedule
  • Air Conditioned Shop

Service Advisor Responsibilities:

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend maintenance base on age, mileage and history of vehicle

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Establish follow up time

  • Monitor the progress of each vehicle throughout the day, and update customers frequently

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers

Service Advisor Requirements:

  • Valid NYS driver's license

  • Past experience as a service advisor

  • Ability to identify the problem quickly

  • Knowledge of automobile repairs

  • Very energetic personality 

  • A desire for a long-term career with a growing organization

  • Personal and professional integrity

  • Computer skills and willingness to learn new programs

  • Ability to learn new technology and repair and service procedures and specifications

  • Minimum of 1 year in service department

  • Ability to work in a fast-paced environment

  • Basic computer skills

  • Positive, friendly attitude 

  • High school diploma or equivalent