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Chase Customer Service Advisor Call Center Jobs (NOW HIRING)

AMA TechTel

Customer Service Advisor

Amarillo, TX · On-site

Customer Service Advisors have the overall responsibility of delivering outstanding customer ... Candidates must be a proven customer support professional with at least two years of call center ...

AMA TechTel

Customer Service Advisor

Amarillo, TX · On-site

Customer Service Advisors have the overall responsibility of delivering outstanding customer ... Candidates must be a proven customer support professional with at least two years of call center ...

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All JobsChase Customer Service Advisor Call Center Jobs

Chase Customer Service Advisor Call Center information

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$10

$18

$26

How much do chase customer service advisor call center jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for chase customer service advisor call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What can I expect from the team environment as a Chase Customer Service Advisor in a call center?

As a Chase Customer Service Advisor in a call center, you'll work in a fast-paced, team-oriented environment where collaboration and communication are highly valued. Advisors often share best practices and support each other in resolving complex customer issues. Regular team meetings, coaching sessions, and training opportunities are provided to help you develop new skills and advance your career. You'll frequently interact with supervisors and other departments to ensure customers receive timely and accurate assistance, making teamwork a key part of your daily experience.

What are the key skills and qualifications needed to thrive as a Chase Customer Service Advisor Call Center, and why are they important?

To thrive as a Chase Customer Service Advisor Call Center, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically expected. Patience, active listening, and a positive attitude help advisors deliver excellent customer experiences and efficiently resolve issues. These skills and qualities are crucial for maintaining customer satisfaction and upholding the bank’s reputation in a fast-paced environment.

What does a Chase Customer Service Advisor in a call center do?

A Chase Customer Service Advisor in a call center assists customers with their banking needs over the phone. They handle inquiries about accounts, help resolve issues like unauthorized transactions or lost cards, and provide information about Chase products and services. Advisors are trained to offer excellent customer support, ensure account security, and follow company policies and procedures. Their main goal is to deliver a positive and efficient experience for every customer interaction.

What is the difference between Chase Customer Service Advisor Call Center vs Chase Personal Banker?

AspectChase Customer Service Advisor Call CenterChase Personal Banker
CredentialsBasic customer service skills, sometimes a high school diploma or equivalentAdditional certifications or licenses may be required, such as FINRA Series 6 or 7
Work EnvironmentCall center setting, primarily inbound calls, fast-pacedBranch office, face-to-face client interactions, more personalized service
Employer & Industry UsageBanking industry, customer support roles at ChaseBanking industry, client relationship management at Chase branches

While both roles involve banking services at Chase, the Customer Service Advisor Call Center focuses on inbound call support in a call center environment, whereas the Personal Banker provides in-person financial advice and services at branch locations. The latter often requires additional certifications and offers more direct client interaction.

How to get hired at Chase Bank?

To get hired as a Chase Customer Service Advisor in a call center, applicants should review the job requirements on the Chase careers website, submit an online application, and prepare for interviews that assess customer service skills, communication, and problem-solving abilities. Relevant experience in customer service and familiarity with banking products can improve chances of hiring. Background checks and onboarding processes are part of the hiring procedure.

How to pass the interview at J.P. Morgan?

To pass the interview for a Chase Customer Service Advisor role, prepare by researching the company's values and customer service standards, practice common interview questions related to communication and problem-solving, and demonstrate your ability to handle customer inquiries professionally. Highlight relevant skills such as active listening, patience, and familiarity with call center tools or CRM systems during the interview.

How much does a private client advisor at Chase make?

A Chase Private Client Advisor typically earns an average salary ranging from $60,000 to $90,000 annually, depending on experience and location. Compensation may also include bonuses and incentives based on performance and client acquisition.

Is it hard to get hired by Chase?

The Chase Customer Service Advisor Call Center role typically requires strong communication skills, customer service experience, and the ability to handle high call volumes. The hiring process involves multiple interviews and assessments, making it competitive but achievable for qualified candidates. Having relevant skills and a good interview performance can improve chances of being hired.
More about Chase Customer Service Advisor Call Center jobs
What cities are hiring for Chase Customer Service Advisor Call Center jobs? Cities with the most Chase Customer Service Advisor Call Center job openings:
What states have the most Chase Customer Service Advisor Call Center jobs? States with the most job openings for Chase Customer Service Advisor Call Center jobs include:
What job categories do people searching Chase Customer Service Advisor Call Center jobs look for? The top searched job categories for Chase Customer Service Advisor Call Center jobs are:
Chase Customer Service Advisor Call Center jobs near you
Infographic showing various Chase Customer Service Advisor Call Center job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Customer Service Advisor - Call Center

Customer Service Advisor - Call Center

WSSC Water

Laurel, MD • On-site

$28.22 - $47.98/hr

Full-time

Posted 23 days ago

Job description

Position Information
Functional Title Customer Service Advisor - Call Center Recruitment Category Type Standard Functional Category Customer Service Grade UO.07 FLSA Status Non-Exempt Requisition Number 26-0262 Number of Vacancies Multiple Job Level Non-Management Job Code N/A Job Description Summary Organization Name Customer Care Reports to Supervisor, Customer Service Full or Part Time Full Time If Part Time how many hours per week Regular or Temporary Regular Position End Date (if temporary) Work Schedule
Monday - Friday
Position Location Laurel
Position Summary Information
General Summary
The Customer Service Advisor is the primary voice of WSSC Water customer service and is responsible for responding to all non-emergency customer inquiries regarding water and sewer concerns, service requests and billing & accounts.
Essential Functions
  • Delivers excellent customer service by responding to inquiries and questions about customer accounts and services in a timely, accurate, and complete manner
  • Reviews and analyzes complex residential and commercial property billing and responds to customer questions or complaints by modifying customer accounts and billing, and initiating and explaining complex adjustments customers
  • Interacts with the customer to schedule and process meter readings, process electronic credit card and check payments, initiates or removes penalties/fees and calculates new balances
  • Processes name/address change and final bill emails, initiates refunds and Dispute Resolving Board (DRB) requests, and provides information to customers regarding Bay Fee Exemption or Customer Assistance Program (CAP)
  • Maintains contact and appropriate follow-up with residential and commercial customers through multiple channels including phone, face-to-face, e-mail, fax, etc.
  • Cultivates effective customer relationships that foster customer satisfaction
  • Grants bill extensions and assists with bill collections by initiating turn/offs for nonpayment
  • Identifies and troubleshoots technical issues as appropriate including handling inquiries and resetting customer passwords for iCare
  • Stays well-informed on WSSC Water business operations such as daily water main breaks to better service our customers
  • Educates and advises customers on water and sewer tips such as identifying leaks on property (dye test, meter reading, etc.)
  • Staffs One-Stop Shop
Other Functions
Performs related duties as assigned
Work Environment And Physical Demands
Ability to sit and wear a headset for extended periods of time
Required Knowledge, Skills, And Abilities
  • Proficiency in business English, including grammar and usage.
  • Exceptional customer service and empathy skills
  • Excellent interpersonal, listening, communication and critical thinking skills
  • Ability to perform basic mathematical calculations
  • Ability to effectively problem-solve basic to moderately complex customer issues and complaints
  • Ability to learn Customer 2 Meter (C2M), Mobile Workforce Management (MWM), Oracle Work & Asset Management (ODM) and Permit Processing Information System, Geographical Information System (GIS), Internet; and WSSC Water's payment and collection systems
  • Ability to operate and communicate via telephone and e-mail
  • Ability to communicate clearly and effectively, both verbally and in writing
  • Ability to multi-task and work in a high-volume, fast-paced environment
  • Ability to pay strict attention to detail
  • Ability to communicate with customers patiently and politely even in difficult times
  • Ability to meet productivity and quality standards daily
  • Ability to work in a results-oriented, metric-driven work environment
  • Ability to establish rapport with customers, field staff, and contractors
Minimum Education, Experience Requirements
  • High School diploma (or equivalent)
  • 2+ years customer service experience in an inbound or outbound call center capacity (or similar role which includes positions where employees interact directly with customers, clients, or users)

OR
  • Associate's degree
Additional Requirements
  • The CSA will undergo 6 months of onsite training and online classes
  • After successful completion of the 6-month onsite training, there is potential for a hybrid schedule with up to 2 days of telework per week
  • Successful completion of the 6-month training program is required. Failure to complete the program will result in demotion or release
  • Employees must be able to work any shift assigned between 8am - 6pm at the primary workplace, including mandated overtime as needed to support operations
  • Employees in this position are designated or considered emergency personnel; therefore, the employee must report to work as scheduled or as directed by their supervisor when WSSC Water declares an event that requires emergency personnel to report to work
Preferences
  • Bachelor's degree in a related field
  • Inbound Call Center experience
  • Ability to speak and translate Spanish or French
Salary $28.22 - $47.98
Posting Detail Information
EEO Statement
WSSC Water is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs.
Reasonable Accommodations: WSSC Water provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us atada@wsscwater.com
Close Date 07/13/2026 Open Until Filled No Special Instructions to Applicants Additional Information
All applicants selected will be subject to drug screening and a background check/verification.
This position is a Union position represented by International Brotherhood of Teamsters.

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