ZipRecruiter

Log In

1

Chase Customer Service Advisor Call Center Jobs (NOW HIRING)

AMA TechTel

Customer Service Advisor

Amarillo, TX · On-site

Customer Service Advisors have the overall responsibility of delivering outstanding customer ... Candidates must be a proven customer support professional with at least two years of call center ...

AMA TechTel

Customer Service Advisor

Amarillo, TX

Customer Service Advisors have the overall responsibility of delivering outstanding customer ... Candidates must be a proven customer support professional with at least two years of call center ...

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.75/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No Sales Calls!! * Must provide great customer service * Hourly plus Monthly Bonuses * Full Time with ...

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.75/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No Sales Calls!! * Must provide great customer service * Hourly plus Monthly Bonuses * Full Time with ...

next page

Showing results 1-20

All JobsChase Customer Service Advisor Call Center Jobs

Chase Customer Service Advisor Call Center information

See salary details

$10

$18

$26

How much do chase customer service advisor call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for chase customer service advisor call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What can I expect from the team environment as a Chase Customer Service Advisor in a call center?

As a Chase Customer Service Advisor in a call center, you'll work in a fast-paced, team-oriented environment where collaboration and communication are highly valued. Advisors often share best practices and support each other in resolving complex customer issues. Regular team meetings, coaching sessions, and training opportunities are provided to help you develop new skills and advance your career. You'll frequently interact with supervisors and other departments to ensure customers receive timely and accurate assistance, making teamwork a key part of your daily experience.

What are the key skills and qualifications needed to thrive as a Chase Customer Service Advisor Call Center, and why are they important?

To thrive as a Chase Customer Service Advisor Call Center, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically expected. Patience, active listening, and a positive attitude help advisors deliver excellent customer experiences and efficiently resolve issues. These skills and qualities are crucial for maintaining customer satisfaction and upholding the bank’s reputation in a fast-paced environment.

What does a Chase Customer Service Advisor in a call center do?

A Chase Customer Service Advisor in a call center assists customers with their banking needs over the phone. They handle inquiries about accounts, help resolve issues like unauthorized transactions or lost cards, and provide information about Chase products and services. Advisors are trained to offer excellent customer support, ensure account security, and follow company policies and procedures. Their main goal is to deliver a positive and efficient experience for every customer interaction.

What is the difference between Chase Customer Service Advisor Call Center vs Chase Personal Banker?

AspectChase Customer Service Advisor Call CenterChase Personal Banker
CredentialsBasic customer service skills, sometimes a high school diploma or equivalentAdditional certifications or licenses may be required, such as FINRA Series 6 or 7
Work EnvironmentCall center setting, primarily inbound calls, fast-pacedBranch office, face-to-face client interactions, more personalized service
Employer & Industry UsageBanking industry, customer support roles at ChaseBanking industry, client relationship management at Chase branches

While both roles involve banking services at Chase, the Customer Service Advisor Call Center focuses on inbound call support in a call center environment, whereas the Personal Banker provides in-person financial advice and services at branch locations. The latter often requires additional certifications and offers more direct client interaction.

How to get hired at Chase Bank?

To get hired as a Chase Customer Service Advisor in a call center, applicants should review the job requirements on the Chase careers website, submit an online application, and prepare for interviews that assess customer service skills, communication, and problem-solving abilities. Relevant experience in customer service and familiarity with banking products can improve chances of hiring. Background checks and onboarding processes are part of the hiring procedure.

How to pass the interview at J.P. Morgan?

To pass the interview for a Chase Customer Service Advisor role, prepare by researching the company's values and customer service standards, practice common interview questions related to communication and problem-solving, and demonstrate your ability to handle customer inquiries professionally. Highlight relevant skills such as active listening, patience, and familiarity with call center tools or CRM systems during the interview.

How much does a private client advisor at Chase make?

A Chase Private Client Advisor typically earns an average salary ranging from $60,000 to $90,000 annually, depending on experience and location. Compensation may also include bonuses and incentives based on performance and client acquisition.

Is it hard to get hired by Chase?

The Chase Customer Service Advisor Call Center role typically requires strong communication skills, customer service experience, and the ability to handle high call volumes. The hiring process involves multiple interviews and assessments, making it competitive but achievable for qualified candidates. Having relevant skills and a good interview performance can improve chances of being hired.
More about Chase Customer Service Advisor Call Center jobs
What cities are hiring for Chase Customer Service Advisor Call Center jobs? Cities with the most Chase Customer Service Advisor Call Center job openings:
What states have the most Chase Customer Service Advisor Call Center jobs? States with the most job openings for Chase Customer Service Advisor Call Center jobs include:
What job categories do people searching Chase Customer Service Advisor Call Center jobs look for? The top searched job categories for Chase Customer Service Advisor Call Center jobs are:
Chase Customer Service Advisor Call Center jobs near you
Infographic showing various Chase Customer Service Advisor Call Center job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Sr. Customer Service Advisor (Call Center)

Sr. Customer Service Advisor (Call Center)

WSSC Water

Laurel, MD • On-site

$19 - $26.25/hr

Full-time

Posted 4 days ago

Job description

Position Information
Functional Title Sr. Customer Service Advisor (Call Center) Recruitment Category Type Standard Functional Category Customer Service Grade UO.08 FLSA Status Non-Exempt Requisition Number 27-0008 Number of Vacancies 1 Job Level Non-Management Job Code N/A Job Description Summary Organization Name Customer Care Reports to Supervisor, Customer Service Full or Part Time Full Time If Part Time how many hours per week Regular or Temporary Regular Position End Date (if temporary) Work Schedule
Schedule as assigned by business need, with additional hours as needed. Call Center operates Monday to Friday 8:00am to 6:00pm.
Position Location Laurel
Position Summary Information
General Summary
This position is for current WSSC Water employee's only.
The Sr. Customer Service Advisor (CSA) is responsible for responding to customer inquiries regarding water and sewer accounts, addressing basic to moderately complex transactions. The Sr. CSA plays a key role in supporting the Commission by being responsive to customers, generating revenue, and positively influencing WSSC Water's reputation.
Essential Functions
  • Delivers excellent customer service by responding to inquiries and questions about customer accounts and services in a timely, accurate, and complete manner
  • Reviews and analyzes all small and large metered accounts for possible billing discrepancies, accuracy, completeness, and overall quality assurance
  • Modifies billing and account history which impacts Commission revenue
  • Analyzes and processes complex customer account transactions such as billing customer accounts for water and sewer usage to generate revenue
  • Determines if extensions are appropriate, authorizes payment arrangements, or initiates collections
  • Processes moderate to complex field activities and adjustments
  • Reviews Dispute Resolving Board (DRB) requests, and initiates refund requests
  • Verifies addresses against Maryland National Capital Park & Planning records, removes penalties and fees, and verifies account ownership and bill payments
  • Performs quality monitoring to determine quality and accuracy of service offered to customers
  • Cultivates effective customer relationships that foster customer satisfaction
  • Resolves escalated and difficult customer service issues by providing assistance to customers requiring special attention and consulting with other units as needed
  • Provides leadership in assisting with the training, coaching and mentoring of customer care professionals I and staff augmentation contact center
  • Develops workforce management schedules including one-stop shop schedule
  • Assists with 3rd party staff augmentation contact center partner
  • Analyzes and investigates changes in water usage including increases and decreases in consumption
  • Plans and schedules service work for field representatives in coordination with utility services team
  • Educates and advises customers on water and sewer tips such as identifying leaks on property (dye test, meter reading, etc.)
  • Accesses and utilizes multiple on-site databases to research, open, and close accounts and activities
  • Provides reports and feedback as necessary to improve unit objectives and support communication of policy and procedure changes
  • Provides technical support to customers for online bill pay options, e-bill enrollment, and iCare password resets
Other Functions
  • Participates in refund hearings as appropriate
  • Supports one stop shop on escalated matters
  • Handles maintenance inquiries
  • Supports the information technology team in the implementation and upgrade of all customer relations technologyt
  • Facilitates a good working relationship between Customer Service and other teams across WSSC Water
  • Works on special projects as assigned
  • Performs other related duties as assigned
Work Environment And Physical Demands
Ability to sit and wear a headset for long periods of time
Required Knowledge, Skills, And Abilities
  • Requires excellent verbal and written communication skills
  • Good computer knowledge and skills, including the ability to work with multiple customer and maintenance information systems and databases
  • Knowledgeable of WSSC Water business operations
  • Strong listening, interpersonal, communication, analysis and critical thinking skills
  • Demonstrates the ability to work well under pressure and multi-task
  • Ability to perform basic mathematical calculations
  • Ability to analyze, problem solve, and make independent decisions
  • Ability to work with minimal supervision
  • Ability to work in a high-volume, fast-paced environment with internal and external customers
Minimum Education, Experience Requirements
  • High School diploma or General Education Development (GED) certificate
  • 4+ years of contact center experience
  • 2+ years inbound call experience
  • Experience working with internal and external customers in a positive and professional manner to respond to inquiries and resolve complaints
  • Experience working in a results-oriented, metric-driven work environment
Additional Requirements
  • Successfully complete a training program that includes structured full-day classroom and on-line instruction. Failure to successfully complete this program will result in demotion or releas
  • Employees must be able to work rotating shifts, primary workplace or remotely/telework, including weekends, holidays and mandated overtime as part of a 247365 operation
  • Availability to work rotating shift work schedules
  • Employees in this position are designated or considered emergency personnel; therefore, the employee must report to work as scheduled or as directed by their supervisor when WSSC Water declares an event that requires emergency personnel to report to
Preferences
  • Associate's Degree
  • Ability to speak and translate Spanish or French
  • Experience in de-escalation techniques
  • Experience developing and updating internal procedures
  • Experience within the water and wastewater industry or a similar utility
Salary
Posting Detail Information
EEO Statement
WSSC Water is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs.
Reasonable Accommodations: WSSC Water provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us atada@wsscwater.com
Close Date Open Until Filled No Special Instructions to Applicants
THIS POSITION IS FOR WSSC WATER EMPLOYEE'S ONLY.
Additional Information
All applicants selected will be subject to drug screening and a background check/verification.
This position is in the collective bargaining unit represented by The International Brotherhood of the Teamster..

Apply