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Automotive Service Advisor Jobs (NOW HIRING)

SZOTT M - 59 CDR

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Automotive Service Advisor / Service WriterChrysler Dodge Jeep Ram (CDJR) | Stellantis Dealership Experience Preferred Compensation: $65,000 - $100,000+ per year Base Salary + Weekly Commission ...

SZOTT M

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Automotive Service Advisor / Service Writer Chrysler Dodge Jeep Ram (CDJR) | Stellantis Dealership Experience Preferred Compensation: $65,000 - $100,000+ per year Base Salary + Weekly Commission ...

Keffer Kia

Automotive Service Advisor

Mooresville, NC · On-site

Are you a top-performing automotive service advisor looking for a new and exciting opportunity? Looking for a work life balance? Do you have a proven track record of exceeding customer expectations ...

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Automotive Service Advisor information

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$12

$25

$45

How much do automotive service advisor jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for automotive service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
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Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Automotive Service Advisor

SZOTT M - 59 CDR

Highland, MI

$65K - $100K/yr

Full-time

Re-posted 18 days ago

Job description

Automotive Service Advisor / Service WriterChrysler Dodge Jeep Ram (CDJR) | Stellantis Dealership Experience Preferred

Compensation: $65,000 – $100,000+ per year
Base Salary + Weekly Commission + Monthly Performance Bonus

Szott Automotive Group is hiring an experienced dealership Automotive Service Advisor to join our high-volume service department.

Dealership Service Advisor experience is required. This is NOT an entry-level position.

We are looking for a professional who can step into a busy service lane, manage repair orders, and maximize service sales while delivering excellent customer service.

Candidates with Chrysler, Dodge, Jeep, Ram (CDJR) / Stellantis dealership experience are strongly preferred but no applicant with excellent experience will be overlooked. 

What Our Top Advisors Produce

  • 18–25 repair orders per day

  • Strong customer-pay traffic

  • $700K – $1M+ annual service sales potential

  • Consistent service lane volume

  • Support from experienced technicians and management

This role is ideal for an advisor who thrives in a fast-paced dealership service environment and wants to maximize their earning potential.

Compensation & Pay Plan

  • $65,000 – $100,000+ annual earning potential ( Top Advisors Earn Over $100,000.00 Per year) 

  • Base salary

  • Weekly commission based on service sales

  • Monthly performance bonuses

  • Busy service drive with strong traffic

  • Established customer base

Top-performing advisors are rewarded for maintenance recommendations, repair sales, and strong customer retention.

Automotive Service Advisor Responsibilities

  • Greet customers in the service drive and provide a professional dealership experience

  • Write and manage repair orders (ROs)

  • Recommend maintenance services and necessary repairs

  • Provide estimates for parts and labor

  • Communicate with technicians and shop foreman

  • Manage customer-pay, warranty, and internal repair orders

  • Update customers on repair progress

  • Maintain strong CSI scores and customer retention

Required Experience

  • Automotive Service Advisor experience in a dealership REQUIRED

  • Chrysler Dodge Jeep Ram (CDJR) / Stellantis experience preferred

  • Strong knowledge of:

    • Service lane operations

    • Maintenance and repair sales

    • Repair order management

    • Customer communication

  • Experience with dealership systems such as:

  • CDK
  • Tekion 
  • Wi-Advisor 

  • Valid driver's license

Ideal Candidate

The ideal candidate is an advisor who:

  • Has proven dealership service sales experience

  • Can manage a busy service lane

  • Is confident recommending maintenance and repairs

  • Understands Stellantis warranty and service processes

  • Has a track record of strong service sales and CSI

This role is designed for a professional advisor who can perform immediately in a high-volume dealership environment.

Why Work for Szott Automotive Group?

Szott Automotive Group is a respected, family-owned automotive group known for its strong reputation, steady service traffic, and long-term career opportunities.

Our service departments offer:

  • High customer traffic

  • Modern service facilities

  • Strong technician teams

  • Leadership focused on advisor success

  • Long-term career growth opportunities

Many of our employees build long careers within Szott Automotive Group.

Apply Today

If you are an experienced Automotive Service Advisor or Service Writer looking to increase your income and work in a busy dealership environment, we encourage you to apply today.

Join Szott Automotive Group and grow your automotive career.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.