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Automotive Service Advisor Jobs in Michigan (NOW HIRING)

SZOTT M - 59 CDR

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Automotive Service Advisor / Service WriterChrysler Dodge Jeep Ram (CDJR) | Stellantis Dealership Experience Preferred Compensation: $65,000 - $100,000+ per year Base Salary + Weekly Commission ...

SZOTT M - 59 CDR

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Automotive Service Advisor / Service WriterChrysler Dodge Jeep Ram (CDJR) | Stellantis Dealership Experience Preferred Compensation: $65,000 - $100,000+ per year Base Salary + Weekly Commission ...

SZOTT M - 59 CDR

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Automotive Service Advisor / Service WriterChrysler Dodge Jeep Ram (CDJR) | Stellantis Dealership Experience Preferred Compensation: $65,000 - $100,000+ per year Base Salary + Weekly Commission ...

SZOTT M

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Automotive Service Advisor / Service Writer Chrysler Dodge Jeep Ram (CDJR) | Stellantis Dealership Experience Preferred Compensation: $65,000 - $100,000+ per year Base Salary + Weekly Commission ...

Midas

Automotive Service Advisor

Westland, MI · On-site

$52K - $70K/yr

Employee discounts Automotive Service Advisor Family Owned & Operated Midas - Westland, MI We are seeking a high-energy, customer-focused Automotive Service Advisor to join our growing service team.

Szott M

Automotive Service Advisor

White Lake, MI · On-site

$65K - $130K/yr

Automotive Service Advisor / Service Writer - Jeep Dealership Szott M-59 Jeep - White Lake, MI 48383 Full-Time | Pay: $65,000-$130,000 per year Join the Szott M-59 Jeep Team! Szott M-59 Jeep is ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Michigan

Automotive Service Advisor information

See Michigan salary details

$10

$22

$39

How much do automotive service advisor jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for automotive service advisor in Michigan is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $25.96 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What are the most commonly searched types of Automotive Service Advisor jobs in Michigan?

The most popular types of Automotive Service Advisor jobs in Michigan are:

What are popular job titles related to Automotive Service Advisor jobs in Michigan?

For Automotive Service Advisor jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Automotive Service Advisor jobs in Michigan look for?

The top searched job categories for Automotive Service Advisor jobs in Michigan are:

What cities in Michigan are hiring for Automotive Service Advisor jobs?

Cities in Michigan with the most Automotive Service Advisor job openings:

What are popular job titles related to Automotive Service Advisor jobs in MI?

For Automotive Service Advisor jobs in MI, the most frequently searched job titles are:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,015 per year, or $22.6 per hour.

Automotive Service Advisor

Preferred Automotive Group LLC

Grand Haven, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Automotive Service AdvisorJoin the Preferred Automotive FamilyGrand Haven & Muskegon, MichiganTired of Feeling Like You're Just Another Number?

Do you work hard every day but rarely hear "thank you"?

Are you tired of being expected to perform without the support, training, or recognition you deserve?

If you're looking for a dealership that values people as much as performance, we'd love to meet you.

At Preferred Automotive, we believe our Service Advisors are the face of our business. That's why we invest in our team, recognize high performers, and help motivated people build rewarding, long-term careers.

We're growing across our Grand Haven and Muskegon locations and are looking for customer-focused professionals who want more than just another job.

Why Advisors Choose Preferred Automotive

✔ Competitive earning potential with performance-based pay

✔ High-volume service departments with consistent customer traffic

✔ Flexible scheduling

✔ No Saturday hours

✔ Strong support from experienced managers and leadership

✔ Ongoing coaching and professional development

✔ Modern technology and efficient service processes

✔ Positive, team-oriented culture

✔ Recognition for outstanding performance

✔ Opportunities to grow into leadership positions

✔ Paid vacation and holidays

✔ Health, dental, and vision insurance

✔ 401(k) with company participation

✔ Employee discounts

We Don't Just Hire Great Advisors—We Develop Leaders

We're looking for people with the right attitude, strong character, and a genuine desire to help customers.

If you bring professionalism, integrity, and a willingness to learn, we'll help you develop the skills needed to become one of the best Service Advisors in the industry.

Our philosophy is simple:

We recognize high performers. We invest in great people. We promote from within whenever possible.

What You'll Do

As an Automotive Service Advisor, you'll help customers navigate the service process while building long-term relationships based on trust.

Responsibilities include:

  • Greeting customers and understanding their vehicle concerns

  • Scheduling service appointments

  • Preparing repair orders accurately

  • Communicating repair recommendations clearly and honestly

  • Keeping customers updated throughout the repair process

  • Working closely with technicians and the parts department

  • Delivering an exceptional customer experience from start to finish

  • Building long-term customer relationships that earn repeat business

Who We're Looking For

You don't have to come from a dealership.

We're interested in people with experience in:

  • Automotive Service Advising

  • Automotive Sales

  • Parts Departments

  • Collision Centers

  • Independent Repair Facilities

  • Customer Service

  • Hospitality

  • Retail Management

  • Service Industry Leadership

If you enjoy helping people, solving problems, and working in a fast-paced environment, we want to hear from you.

Build a Career, Not Just a Paycheck

Preferred Automotive is committed to promoting from within.

Many of our managers started in front-line positions and advanced because of their performance, leadership, and dedication.

Whether your goal is to become a Senior Service Advisor, Assistant Service Manager, Service Manager, Fixed Operations Leader, or General Manager, we'll provide the coaching, training, and opportunities to help you reach your goals.

About Preferred Automotive

The Preferred Automotive Family proudly serves West Michigan through multiple dealership locations in Grand Haven and Muskegon. We've built our reputation by taking care of our customers—and by taking care of our employees.

We're looking for professionals who want to be part of a winning culture where teamwork matters, leadership is accessible, and great work is recognized.

If you're ready to work for a company that values your contribution, supports your growth, and rewards your success, we'd love to talk with you.

Apply today. All applications and inquiries will be handled with complete confidentiality.


 

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