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Automotive Service Consultant information

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$28K

$41.6K

$63.5K

How much do automotive service consultant jobs pay per year?

As of Aug 22, 2026, the average yearly pay for automotive service consultant in the United States is $41,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What is an automotive service consultant?

An automotive service consultant performs a range of administrative and customer service duties at an auto repair facility or car dealership. As an automotive service consultant, your responsibilities include making cost estimates, tracking the status of repairs, and writing reports that detail time and labor costs. You also work closely with customers to assess their vehicles, explain what types of repairs and services are needed, and set appointments. Typical qualifications for an automotive service consultant include previous experience in a similar role and a valid driver’s license. You also need strong interpersonal, clerical, and problem-solving skills, as well as the ability to work well in a team setting.

What are the key skills and qualifications needed to thrive as an automotive service consultant, and why are they important?

To thrive as an Automotive Service Consultant, you need a solid understanding of automotive systems, strong customer service skills, and typically a high school diploma or relevant certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer-specific platforms is common in the role. Outstanding communication, problem-solving, and organizational abilities help build trust with customers and efficiently manage service appointments. These skills and qualities are crucial for ensuring customer satisfaction, accurate service documentation, and smooth workflow in busy automotive environments.

How does an automotive service consultant typically collaborate with technicians and customers throughout a repair process?

An Automotive Service Consultant acts as the vital link between customers and the service department. They communicate with customers to understand vehicle issues, relay those concerns accurately to technicians, and then translate technical information back to the customer in an understandable way. Throughout the repair process, consultants track the status of vehicles, provide updates, and obtain necessary approvals for additional work. Regular interaction with both customers and technicians ensures transparency, efficient workflow, and high customer satisfaction.

What is the difference between Automotive Service Consultant vs Automotive Service Advisor?

AspectAutomotive Service ConsultantAutomotive Service Advisor
CredentialsHigh school diploma, automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills
Work EnvironmentDealerships, auto repair shops, service centersDealerships, auto repair shops, service centers
Primary RoleExplains repairs, recommends services, communicates with customersExplains repairs, recommends services, communicates with customers
Common UsageUsed interchangeably with Service Advisor in many regionsUsed interchangeably with Service Consultant in many regions

Both Automotive Service Consultants and Automotive Service Advisors perform similar roles in communicating vehicle repairs and services to customers. The terms are often used interchangeably depending on the dealership or shop. The key difference is mainly in terminology rather than job function, with both roles requiring automotive knowledge and customer service skills.

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Automotive Service Consultant jobs near you
Infographic showing various Automotive Service Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,600 per year, or $20 per hour.

Automotive Service Consultant

Nealey Tire & Auto

Chesapeake Beach, MD • On-site

$125K/yr

Full-time

Medical, Retirement

Re-posted 5 days ago

Job description

Automotive Service Consultant - High-Performance Consulting & Sales
Who Thrives Here | Service Consultant Qualifications
Our elite Automotive Service Consultants are more than just staff; they are disciplined, competitive professionals who thrive in a fast-paced, high-stakes environment. We've seen incredible success with candidates from these high-intensity backgrounds:
  • Automotive Service Consultants: Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.
  • Former Collegiate Athletes: Individuals who bring a "win-the-day" mentality, mental toughness, and a high degree of coachability.
  • Dealership Experts: Experienced Automotive Service Consultants who want the freedom and team-first culture of a top-tier independent shop.
  • Performance-Driven Sales Pros: Goal-oriented individuals who love merit-based compensation and "owning" their numbers.
  • Automotive Enthusiasts: People who possess a genuine passion for the industry and can communicate technical concepts with ease.

We value hunger, absolute accountability, and the professional discipline to master a proven system.
Qualifications
  • Individuals with 3+ years of experience as an Automotive Service Advisor, Service Writer, or in Automotive Sales
  • Have a valid driver's license
  • Individuals who are comfortable working in a performance-based environment where a portion of their compensation is tied to sales targets and KPIs
  • Individuals who have high energy and are consistently punctual in a fast-paced shop environment
  • Individuals who demonstrate mental toughness and coachability

What You'll Do | Service Consultant Requirements
As an Automotive Service Consultant, you are the primary consultant for our guests. You aren't just writing tickets-you are managing the entire service lifecycle. Your daily focus includes:
  • Own the Guest Journey: Lead the front-of-house experience from the initial greeting to the final vehicle delivery with total professionalism.
  • Precision Service Writing: Manage service and repair orders with obsessive attention to detail and timely execution.
  • Expert Consultation: Deliver clear, confident repair recommendations that empower customers to make the best decisions for their vehicles.
  • Operational Synergy: Partner closely with our Technical Team to ensure a seamless, efficient shop workflow.
  • Educational Sales: Utilize your expertise to educate customers and upsell vital services that ensure vehicle safety and shop profitability.
  • Process Excellence: Follow our proven service process to guarantee consistent, high-standard results for every guest.

What's in It for You | Benefits
This isn't just a job - this is a career-building opportunity with a fast-scaling company that offers industry-leading benefits:
  • TOP EARNERS MAKE $125K+: Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching
  • Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing
  • 5-DAY WORK WEEK for a reliable work-life balance
  • Operational Excellence: Top-tier management that leads with positivity and extreme efficiency
  • Total Security: Comprehensive healthcare benefits for you and your family
  • Culture & Perks: A fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto in Chesapeake Beach, MD, we don't just talk about growth - we live it. If you're hungry to learn, build, and win, this is where you belong.
About Us
At Nealey Tire & Auto, we're not just fixing cars- we're building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we've built a reputation on integrity, performance, and a proven system that delivers results.
We're looking for an Automotive Service Consultant who wants to be rewarded for their output. If you are punctual, energetic, and ready to win, you'll fit right in.

Apply