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Automotive Service Consultant information

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$28K

$41.6K

$63.5K

How much do automotive service consultant jobs pay per year?

As of Sep 13, 2026, the average yearly pay for automotive service consultant in the United States is $41,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What is an automotive service consultant?

An automotive service consultant performs a range of administrative and customer service duties at an auto repair facility or car dealership. As an automotive service consultant, your responsibilities include making cost estimates, tracking the status of repairs, and writing reports that detail time and labor costs. You also work closely with customers to assess their vehicles, explain what types of repairs and services are needed, and set appointments. Typical qualifications for an automotive service consultant include previous experience in a similar role and a valid driver’s license. You also need strong interpersonal, clerical, and problem-solving skills, as well as the ability to work well in a team setting.

What are the key skills and qualifications needed to thrive as an automotive service consultant, and why are they important?

To thrive as an Automotive Service Consultant, you need a solid understanding of automotive systems, strong customer service skills, and typically a high school diploma or relevant certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer-specific platforms is common in the role. Outstanding communication, problem-solving, and organizational abilities help build trust with customers and efficiently manage service appointments. These skills and qualities are crucial for ensuring customer satisfaction, accurate service documentation, and smooth workflow in busy automotive environments.

How does an automotive service consultant typically collaborate with technicians and customers throughout a repair process?

An Automotive Service Consultant acts as the vital link between customers and the service department. They communicate with customers to understand vehicle issues, relay those concerns accurately to technicians, and then translate technical information back to the customer in an understandable way. Throughout the repair process, consultants track the status of vehicles, provide updates, and obtain necessary approvals for additional work. Regular interaction with both customers and technicians ensures transparency, efficient workflow, and high customer satisfaction.

What is the difference between Automotive Service Consultant vs Automotive Service Advisor?

AspectAutomotive Service ConsultantAutomotive Service Advisor
CredentialsHigh school diploma, automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills
Work EnvironmentDealerships, auto repair shops, service centersDealerships, auto repair shops, service centers
Primary RoleExplains repairs, recommends services, communicates with customersExplains repairs, recommends services, communicates with customers
Common UsageUsed interchangeably with Service Advisor in many regionsUsed interchangeably with Service Consultant in many regions

Both Automotive Service Consultants and Automotive Service Advisors perform similar roles in communicating vehicle repairs and services to customers. The terms are often used interchangeably depending on the dealership or shop. The key difference is mainly in terminology rather than job function, with both roles requiring automotive knowledge and customer service skills.

More about Automotive Service Consultant jobs

What cities are hiring for Automotive Service Consultant jobs?

Cities with the most Automotive Service Consultant job openings:

Who are the top companies hiring for Automotive Service Consultant jobs?

The top employers for Automotive Service Consultant jobs are:

What states have the most Automotive Service Consultant jobs?

States with the most job openings for Automotive Service Consultant jobs include:

What are popular job titles related to Automotive Service Consultant jobs?

For Automotive Service Consultant jobs, the most frequently searched job titles are:

Automotive Service Consultant jobs near you
Infographic showing various Automotive Service Consultant job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,600 per year, or $20 per hour.

Automotive Service Consultant

Pittsville, MD

Pittsville Motors, Inc
See more jobs at Pittsville Motors, Incexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

The responsibilities of an Automotive Service Consultant include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at Pittsville Ford, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Consultant Compensation and Benefits:

  • Competitive compensation package.
  • Opportunities for career advancement and professional growth.
  • Supportive and collaborative work environment.
  • Ongoing training and development opportunities.
  • Access to state-of-the-art equipment and tools.
  • Medical, dental, and vision insurance.
  • 401(K) retirement plan which includes a company match.
  • A generous PTO program that includes a paid day off for your birthday!
  • Employee discounts on vehicle purchases and services. 

 

Service Consultant Responsibilities:

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Service Consultant Requirements:

  • Previous experience at a Ford dealership is a plus
  • Ability to identify the problem quickly
  • Knowledge of automobiles
  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager or service consultant
  • Very energetic personality 
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs
  • Ability to learn new technology and repair and service procedures and specifications
  • Minimum of 1 year in service department
  • Ability to lift 50 pounds and work on your feet for extended periods of time
  • Ability to work in a fast-paced environment
  • Basic computer skills
  • Positive, friendly attitude 
  • High school diploma or equivalent

 

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws

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