What Is an Automotive Service Consultant and How to Become One

An automotive service consultant performs a range of administrative and customer service duties at an auto repair facility or car dealership. As an automotive service consultant, your responsibilities include making cost estimates, tracking the status of repairs, and writing reports that detail time and labor costs. You also work closely with customers to assess their vehicles, explain what types of repairs and services are needed, and set appointments. Typical qualifications for an automotive service consultant include previous experience in a similar role and a valid driver’s license. You also need strong interpersonal, clerical, and problem-solving skills, as well as the ability to work well in a team setting.

The primary qualifications for getting a job as an automotive service consultant are a high school diploma or GED certificate and substantial experience working with automobiles. Many automotive service consultants are also mechanics or have several years of experience with pricing systems, though this job does not always involve repairing vehicles. As a customer-facing position, experience in a customer service position is also useful. Fulfilling the responsibilities of an automotive service consultant requires strong interpersonal and communication skills, the ability to explain complex mechanical repairs to customers and other mechanics, and a valid driver's license to test-drive vehicles and confirm repairs.