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Virtual Automotive Service Advisor Jobs in Michigan

SZOTT M

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Automotive Service Advisor / Service Writer Chrysler Dodge Jeep Ram (CDJR) | Stellantis Dealership Experience Preferred Compensation: $65,000 - $100,000+ per year Base Salary + Weekly Commission ...

Midas

Automotive Service Advisor

Westland, MI · On-site

$52K - $70K/yr

Employee discounts Automotive Service Advisor Family Owned & Operated Midas - Westland, MI We are seeking a high-energy, customer-focused Automotive Service Advisor to join our growing service team.

Szott M

Automotive Service Advisor

White Lake, MI · On-site

$65K - $130K/yr

Automotive Service Advisor / Service Writer - Jeep Dealership Szott M-59 Jeep - White Lake, MI 48383 Full-Time | Pay: $65,000-$130,000 per year Join the Szott M-59 Jeep Team! Szott M-59 Jeep is ...

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Virtual Automotive Service Advisor information

What is a virtual automotive service advisor?

A Virtual Automotive Service Advisor assists customers remotely by providing guidance on vehicle maintenance, repairs, and service scheduling. They communicate through phone, email, or chat to assess customer concerns, recommend necessary services, and coordinate appointments with dealerships or service centers. This role requires strong automotive knowledge, customer service skills, and the ability to explain technical details clearly. Virtual advisors help streamline the service experience by ensuring customers receive timely and accurate assistance without visiting a physical location.

What does a virtual automotive service advisor do?

As a Virtual Automotive Service Advisor, your day generally involves communicating with customers via phone, email, or chat to schedule service appointments, discuss vehicle issues, and provide repair estimates. You’ll coordinate with technicians remotely, access digital work orders, and ensure timely updates to both the customer and the service team. Managing multiple cases and troubleshooting customer concerns are common, requiring strong organizational skills and attention to detail. While you work independently from a remote location, collaboration with service managers and technical staff is ongoing to guarantee a smooth service experience. This virtual setup offers a structured, yet dynamic workday with regular customer interaction and teamwork.

What skills and qualifications are needed to thrive as a virtual automotive service advisor?

To thrive as a Virtual Automotive Service Advisor, you need a solid understanding of automotive systems, excellent customer service abilities, and experience in remote communication, typically backed by prior automotive service or advising experience. Familiarity with dealership management systems (DMS), customer relationship management (CRM) platforms, and service scheduling software is important, and ASE certification can be a plus. Outstanding soft skills include active listening, clear virtual communication, and problem-solving to effectively assist customers at a distance. These competencies ensure efficient service coordination, high customer satisfaction, and smooth online operations in a digital automotive service environment.

What are the most commonly searched types of Automotive Service Advisor jobs in Michigan?

The most popular types of Automotive Service Advisor jobs in Michigan are:

What are popular job titles related to Virtual Automotive Service Advisor jobs in Michigan?

For Virtual Automotive Service Advisor jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Automotive Service Advisor jobs in Michigan look for?

The top searched job categories for Virtual Automotive Service Advisor jobs in Michigan are:

What cities in Michigan are hiring for Virtual Automotive Service Advisor jobs?

Cities in Michigan with the most Virtual Automotive Service Advisor job openings:

Virtual Automotive Service Advisor jobs near you
Infographic showing various Virtual Automotive Service Advisor job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Automotive Service Advisor

Grand Haven, MI • On-site

Preferred Automotive Group LLC
11 - 50 employees
Learn more about Preferred Automotive Group LLCexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Automotive Service AdvisorJoin the Preferred Automotive FamilyGrand Haven & Muskegon, MichiganTired of Feeling Like You're Just Another Number?

Do you work hard every day but rarely hear "thank you"?

Are you tired of being expected to perform without the support, training, or recognition you deserve?

If you're looking for a dealership that values people as much as performance, we'd love to meet you.

At Preferred Automotive, we believe our Service Advisors are the face of our business. That's why we invest in our team, recognize high performers, and help motivated people build rewarding, long-term careers.

We're growing across our Grand Haven and Muskegon locations and are looking for customer-focused professionals who want more than just another job.

Why Advisors Choose Preferred Automotive

✔ Competitive earning potential with performance-based pay

✔ High-volume service departments with consistent customer traffic

✔ Flexible scheduling

✔ No Saturday hours

✔ Strong support from experienced managers and leadership

✔ Ongoing coaching and professional development

✔ Modern technology and efficient service processes

✔ Positive, team-oriented culture

✔ Recognition for outstanding performance

✔ Opportunities to grow into leadership positions

✔ Paid vacation and holidays

✔ Health, dental, and vision insurance

✔ 401(k) with company participation

✔ Employee discounts

We Don't Just Hire Great Advisors—We Develop Leaders

We're looking for people with the right attitude, strong character, and a genuine desire to help customers.

If you bring professionalism, integrity, and a willingness to learn, we'll help you develop the skills needed to become one of the best Service Advisors in the industry.

Our philosophy is simple:

We recognize high performers. We invest in great people. We promote from within whenever possible.

What You'll Do

As an Automotive Service Advisor, you'll help customers navigate the service process while building long-term relationships based on trust.

Responsibilities include:

  • Greeting customers and understanding their vehicle concerns

  • Scheduling service appointments

  • Preparing repair orders accurately

  • Communicating repair recommendations clearly and honestly

  • Keeping customers updated throughout the repair process

  • Working closely with technicians and the parts department

  • Delivering an exceptional customer experience from start to finish

  • Building long-term customer relationships that earn repeat business

Who We're Looking For

You don't have to come from a dealership.

We're interested in people with experience in:

  • Automotive Service Advising

  • Automotive Sales

  • Parts Departments

  • Collision Centers

  • Independent Repair Facilities

  • Customer Service

  • Hospitality

  • Retail Management

  • Service Industry Leadership

If you enjoy helping people, solving problems, and working in a fast-paced environment, we want to hear from you.

Build a Career, Not Just a Paycheck

Preferred Automotive is committed to promoting from within.

Many of our managers started in front-line positions and advanced because of their performance, leadership, and dedication.

Whether your goal is to become a Senior Service Advisor, Assistant Service Manager, Service Manager, Fixed Operations Leader, or General Manager, we'll provide the coaching, training, and opportunities to help you reach your goals.

About Preferred Automotive

The Preferred Automotive Family proudly serves West Michigan through multiple dealership locations in Grand Haven and Muskegon. We've built our reputation by taking care of our customers—and by taking care of our employees.

We're looking for professionals who want to be part of a winning culture where teamwork matters, leadership is accessible, and great work is recognized.

If you're ready to work for a company that values your contribution, supports your growth, and rewards your success, we'd love to talk with you.

Apply today. All applications and inquiries will be handled with complete confidentiality.


 

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