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Virtual Automotive Service Advisor Jobs in Michigan

Car Guys

Automotive Service Writer

Detroit, MI · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Automotive service advisor, automotive service writer, automotive dealership service writer, automotive dealership service advisor, auto service writer, auto service advisor, auto advisor, auto ...

Apex Automotive

Service Writer/Advisor

Whitmore Lake, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Advisor Position The Detroit Garage in Whitmore Lake, MI is looking to hire an exceptional ... We believe in providing the highest quality automotive services to our customers and doing things ...

Car Guys

Automotive Service Writer

Grand Rapids, MI · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Automotive service advisor, automotive service writer, automotive dealership service writer, automotive dealership service advisor, auto service writer, auto service advisor, auto advisor, auto ...

Car Guys Inc.

Automotive Service Writer

Detroit, MI · On-site

$55K - $85K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

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Virtual Automotive Service Advisor information

What skills and qualifications are needed to thrive as a virtual automotive service advisor?

To thrive as a Virtual Automotive Service Advisor, you need a solid understanding of automotive systems, excellent customer service abilities, and experience in remote communication, typically backed by prior automotive service or advising experience. Familiarity with dealership management systems (DMS), customer relationship management (CRM) platforms, and service scheduling software is important, and ASE certification can be a plus. Outstanding soft skills include active listening, clear virtual communication, and problem-solving to effectively assist customers at a distance. These competencies ensure efficient service coordination, high customer satisfaction, and smooth online operations in a digital automotive service environment.

What is a virtual automotive service advisor?

A Virtual Automotive Service Advisor assists customers remotely by providing guidance on vehicle maintenance, repairs, and service scheduling. They communicate through phone, email, or chat to assess customer concerns, recommend necessary services, and coordinate appointments with dealerships or service centers. This role requires strong automotive knowledge, customer service skills, and the ability to explain technical details clearly. Virtual advisors help streamline the service experience by ensuring customers receive timely and accurate assistance without visiting a physical location.

What does a virtual automotive service advisor do?

As a Virtual Automotive Service Advisor, your day generally involves communicating with customers via phone, email, or chat to schedule service appointments, discuss vehicle issues, and provide repair estimates. You’ll coordinate with technicians remotely, access digital work orders, and ensure timely updates to both the customer and the service team. Managing multiple cases and troubleshooting customer concerns are common, requiring strong organizational skills and attention to detail. While you work independently from a remote location, collaboration with service managers and technical staff is ongoing to guarantee a smooth service experience. This virtual setup offers a structured, yet dynamic workday with regular customer interaction and teamwork.

What are the most commonly searched types of Automotive Service Advisor jobs in Michigan?

The most popular types of Automotive Service Advisor jobs in Michigan are:

What are popular job titles related to Virtual Automotive Service Advisor jobs in Michigan?

For Virtual Automotive Service Advisor jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Automotive Service Advisor jobs in Michigan look for?

The top searched job categories for Virtual Automotive Service Advisor jobs in Michigan are:

What cities in Michigan are hiring for Virtual Automotive Service Advisor jobs?

Cities in Michigan with the most Virtual Automotive Service Advisor job openings:

Virtual Automotive Service Advisor jobs near you
Infographic showing various Virtual Automotive Service Advisor job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Automotive Service Advisor

South Haven Dealership

South Haven, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Service Advisor – Baker Chevrolet Gmc | South Haven, MI
Join a growing, customer-focused automotive team.

Baker Automotive Group is expanding, and we’re seeking a skilled and experienced Service Advisor to join our team at Baker Chevrolet Gmc in South Haven, MI. If you are a service professional with a strong track record of delivering exceptional customer care, managing workflow efficiently, and contributing to a high-performing service department, we invite you to apply.

Key Qualifications:

  • Minimum of 1 years of experience as a Service Advisor in an automotive dealership or repair center.

  • Proficiency in handling customer interactions with professionalism, empathy, and clarity.

  • Strong organizational skills and the ability to manage a fast-paced, high-volume service lane.

  • Experience with CDK Dealer Management System (preferred).

  • Valid driver’s license and insurable driving record.

Position Highlights:

  • Full-Time Schedule: Monday through Friday, 8:00 AM – 5:00 PM

  • No Saturday Hours: Enjoy a consistent work-life balance.

  • Be the primary point of contact for customers throughout their service experience—from initial consultation to vehicle delivery.

  • Accurately assess vehicle concerns, review multi-point inspections, and present clear, value-driven service recommendations.

  • Maintain strong communication with customers and service technicians throughout the repair process.

  • Ensure timely and organized documentation of estimates, repair orders, and warranty compliance.

  • Collaborate closely with technicians and parts staff to ensure workflow efficiency and customer satisfaction.

Compensation & Benefits:

  • Highly competitive compensation structure based on performance.

  • Comprehensive benefits package including:

    • Medical, dental, vision, and life insurance.

    • 401(k) retirement plan with company match.

    • Paid time off (PTO)

About Us:

Baker Automotive Group is a respected name in the West Michigan automotive community, known for our commitment to excellence, integrity, and customer satisfaction. As we continue to grow, we remain focused on attracting top talent and investing in our team's success.

If you’re a professional Service Advisor seeking a career opportunity with a strong, supportive team and a company that values excellence—we encourage you to apply today.

Apply