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Auto Service Advisor Jobs in Michigan (NOW HIRING)

Car Guys

Automotive Service Writer

Grand Rapids, MI

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

Car Guys Inc.

Automotive Service Writer

Detroit, MI

$55K - $85K/yr

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

Car Guys

Automotive Service Writer

Detroit, MI · On-site

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

VIP Auto Repair

Service Advisor

Westland, MI · On-site

Automotive Service Advisor VIP Auto Repair - Westland, MI VIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team. As a top-rated CARFAX service ...

VIP Auto Repair

Service Advisor

Westland, MI

Automotive Service AdvisorVIP Auto Repair - Westland, MI VIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team. As a top-rated CARFAX service center ...

VIP Auto Repair

Service Advisor

Westland, MI

Automotive Service AdvisorVIP Auto Repair - Westland, MI VIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team. As a top-rated CARFAX service center ...

Serra Auto Campus

Service Advisor

Okemos, MI · On-site

At the Serra Auto Campus, we are currently looking for a Service Advisor to join our growing team! At the Serra Auto Campus we are home to Lexus, Porsche, BMW, Mercedes-Benz, and Sprinter. The right ...

Serra Auto Campus

Service Advisor

Okemos, MI · On-site

At the Serra Auto Campus, we are currently looking for a Service Advisor to join our growing team! At the Serra Auto Campus we are home to Lexus, Porsche, BMW, Mercedes-Benz, and Sprinter. The right ...

Serra Auto Campus

Service Advisor

Okemos, MI · On-site

At the Serra Auto Campus, we are currently looking for a Service Advisor to join our growing team! At the Serra Auto Campus we are home to Lexus, Porsche, BMW, Mercedes-Benz, and Sprinter. The right ...

Midas

Service Advisor

Livonia, MI · On-site

$24 - $32/hr

Paid time off Midas Auto Service is a family-owned company founded in 2013, We are a multi-unit ... The Service Advisor is a positive, high-energy, customer-focused position in a fast-paced tire and ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Michigan

Auto Service Advisor information

See Michigan salary details

$10

$22

$39

How much do auto service advisor jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for auto service advisor in Michigan is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires good communication skills, knowledge of vehicle systems, and customer service abilities. The role involves explaining repairs, managing schedules, and working in a fast-paced environment, which can be challenging for some but manageable with experience and training. Certification or technical knowledge can enhance job performance but is not always mandatory.

How do auto advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation may also include incentives for upselling services and achieving performance targets, often supplemented by benefits such as health insurance and paid time off.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.

What does an auto service advisor do?

An auto service advisor acts as a liaison between customers and the auto repair shop, explaining repair needs, estimating costs, and scheduling services. They assess customer concerns, recommend necessary repairs, and ensure clear communication throughout the service process, often using diagnostic tools and maintaining customer records.

Do service advisors make more money than mechanics?

Auto service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually earn hourly wages or salaries based on their technical skills and experience. Overall, service advisors tend to have higher earning potential due to their sales and customer service responsibilities.
What are popular job titles related to Auto Service Advisor jobs in Michigan? For Auto Service Advisor jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Michigan look for? The top searched job categories for Auto Service Advisor jobs in Michigan are:
What cities in Michigan are hiring for Auto Service Advisor jobs? Cities in Michigan with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you

Automotive Tire and Service Advisor - Ann Arbor, MI

Goodyear Tire and Rubber Company

Ann Arbor, MI • On-site

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Job description

Job Description
Let's Connect APPLY TODAY To Schedule Your On Site Interview!
"Automotive Sales" "Tire Sales" "Service Advisor" "Automotive Service Sales" "Customer Service" "Guest Service" "Retail Sales" "Sales Performance" "Customer Satisfaction" "Guest Experience" "Appointment Scheduling" "Vehicle Check-In" "Service Coordination" "Time Estimation" "POS Systems" "Checkout Processing" "Communication Skills" "Team Collaboration" "Problem Solving" "Multitasking" "automotive service advisor" "auto service advisor"
Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!
General Description:
As an Automotive Tire & Service Advisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests, while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team environment. The Automotive Tire & Service Advisor is responsible for providing an outstanding service experience by making meaningful connections with new and returning guests. We encourage you to allow us to invest in your success as you invest in ours; apply today!
Responsibilities will include, but will not be limited to:
  • Drive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriately
  • Build guest relationships and ensure guest satisfaction through understanding their needs
  • Communicate all advertising and promotion of products and services
  • Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking out
  • Contribute to promotional merchandising and special events
  • Effectively communicate all warranties, promotions, and advertisements to guests
  • Utilize tools provided to make recommendations to guests based on manufacturing guidelines
  • Assist Service Manager in communicating information about guest vehicles, as needed
  • Maintain a clean and safe work and guest area
  • Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications:
  • Previous Automotive Guest Service experience
  • Valid driver's license
  • Must be at least 18 years of age
  • No relocation is being offered for this position
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:
  • High School Diploma or GED
  • Previous tire sales experience
  • Previous automotive service sales experience

Position Criteria:
  • Strong work ethic; independently motivated to produce results with limited influence from others
  • Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
  • Ability to review, analyze, and interpret information, identify problems, and make decisions
  • Ability to read, understand, and follow procedures and guidelines
  • Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
  • Commitment to following established safety policies and procedures

Application Process
  • Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.
  • If you pass, you'll receive an invitation to schedule a phone or in-person interview.
  • Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.

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