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Auto Service Advisor Jobs in Michigan (NOW HIRING)

Tuffy Tire and Auto Service

Service Advisor

Northville, MI · On-site

$40K - $60K/yr

Paid time off Why Work With Us We are a locally owned Tuffy Tire & Auto Service Center built on honest service, strong customer relationships, and a team-first culture. Our Service Advisors play a ...

Thelen Auto Group

Service Advisor

Bay City, MI

$50K - $60K/yr

Service Advisor| Thelen Subaru Achieve the automotive experience you want as a Thelen Subaru ... Thelen Auto Group is a family owned and operated company, serving the Great Lakes Bay Region since ...

Thelen Auto Group

Service Advisor

Bay City, MI · On-site

$50K - $60K/yr

Service Advisor| Thelen Subaru Achieve the automotive experience you want as a Thelen Subaru ... Thelen Auto Group is a family owned and operated company, serving the Great Lakes Bay Region since ...

Gales Service Center

Service Advisor

Saginaw, MI · On-site

Service Advisor - Top Performers Wanted Gales Auto Repair | Saginaw, MI This is not an average service advisor position. This is for someone who wants to be part of a high-performing shop, take ...

Thelen Auto Group

Service Advisor

Bay City, MI · On-site

$50K - $60K/yr

Service Advisor| Thelen Subaru Achieve the automotive experience you want as a Thelen Subaru ... Thelen Auto Group is a family owned and operated company, serving the Great Lakes Bay Region since ...

Midas

Service Advisor

Ann Arbor, MI · On-site

$75K - $98K/yr

... Tire & Auto Service retailer dedicated to providing quality service with a unique customer ... The Service Advisor is a positive, high-energy, customer-focused position in a fast-paced tire and ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Michigan

Auto Service Advisor information

See Michigan salary details

$10

$22

$39

How much do auto service advisor jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for auto service advisor in Michigan is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires good communication skills, knowledge of vehicle systems, and customer service abilities. The role involves explaining repairs, managing schedules, and working in a fast-paced environment, which can be challenging for some but manageable with experience and training. Certification or technical knowledge can enhance job performance but is not always mandatory.

How do auto advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation may also include incentives for upselling services and achieving performance targets, often supplemented by benefits such as health insurance and paid time off.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.

What does an auto service advisor do?

An auto service advisor acts as a liaison between customers and the auto repair shop, explaining repair needs, estimating costs, and scheduling services. They assess customer concerns, recommend necessary repairs, and ensure clear communication throughout the service process, often using diagnostic tools and maintaining customer records.

Do service advisors make more money than mechanics?

Auto service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually earn hourly wages or salaries based on their technical skills and experience. Overall, service advisors tend to have higher earning potential due to their sales and customer service responsibilities.
What are popular job titles related to Auto Service Advisor jobs in Michigan? For Auto Service Advisor jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Michigan look for? The top searched job categories for Auto Service Advisor jobs in Michigan are:
What cities in Michigan are hiring for Auto Service Advisor jobs? Cities in Michigan with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you
Automotive Service Advisor

Automotive Service Advisor

Bills Automotive Inc

Rochester, MI

$20 - $30/hr

Full-time

Posted 29 days ago

Job description

We are seeking a professional and customer-focused Automotive Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a seamless and positive experience. This role combines technical knowledge with exceptional customer service skills to facilitate effective communication between customers and our service technicians, ultimately driving customer satisfaction and loyalty.
Duties

  • Greet customers promptly and professionally, assessing their vehicle service needs 
  • Explain repair and maintenance procedures clearly, providing accurate estimates using auto estimating tools 
  • Write detailed service orders and communicate technician recommendations effectively 
  • Upsell additional services such as oil changes, tire services, alignments, suspension work, brake repairs, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs when appropriate 
  • Manage vehicle drop-offs and pick-ups efficiently while maintaining excellent customer relations 
  • Handle cash transactions accurately and process payments securely 
  • Coordinate with service technicians to prioritize repairs and ensure timely completion of work 
  • Maintain detailed records of services performed and customer interactions in the dealership management system 
  • Follow up with customers post-service to ensure satisfaction and address any concerns 
Experience

  • Dealership experience or auto service management background is highly preferred 
  • Proven experience in automotive diagnostics, mechanical knowledge, and vehicle maintenance procedures 
  • Familiarity with auto estimating software and service writing is advantageous 
  • Experience in automotive repair including transmissions, oil changes, auto body repair, alignment, suspension, tire service, diesel engine repair, shocks & struts, brake repair, and air brake systems 
  • Service technician experience or automotive sales background is a plus 
  • Strong customer service skills with the ability to upsell services effectively 
  • Knowledge of automotive diagnostics tools and mechanical systems such as transmissions, suspensions, brakes, and engine components 
  • Ability to handle cash transactions accurately and maintain professionalism in a fast-paced environment