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Auto Service Advisor Jobs in Michigan (NOW HIRING)

Rafih Auto Group

SERVICE ADVISOR

Rochester, MI · On-site

Get your career in gear with Rafih Auto Group! If you have the drive to perform, technical ... We are currently looking for a Service Advisor to join our growing team. What We Offer

Szott I

Automotive Service Advisor

New Hudson, MI · On-site

$72K - $110K/yr

Automotive Service Advisor Szott Auto I-96 CDJR | New Hudson, MI Full-Time | Earn $72,000 - $110,000+ Per Year Ready for a Career That Moves Fast? At Szott Auto I-96 CDJR , no two days are the same.

Fox CDJR Southfield

Service Advisor

Southfield, MI · On-site

$50K - $150K/yr

As a Full-Time Service Advisor at Fox CDJR Southfield, you'll immerse yourself in a dynamic and ... an auto dealership. A strong desire and proficiency in utilizing technology are crucial in ...

Fox CDJR Southfield

Service Advisor

Southfield, MI · On-site

$50K - $150K/yr

As a Full-Time Service Advisor at Fox CDJR Southfield, you'll immerse yourself in a dynamic and ... an auto dealership. A strong desire and proficiency in utilizing technology are crucial in ...

Szott I - 96 CDJR

Automotive Service Advisor

New Hudson, MI · On-site

$72K - $110K/yr

At Szott Auto I-96 CDJR , no two days are the same. One moment you're helping a customer solve a ... We're not just looking for a Service Advisor--we're looking for a trusted guide, problem solver ...

Szott I - 96 CDJR

Automotive Service Advisor

New Hudson, MI · On-site

$72K - $110K/yr

At Szott Auto I-96 CDJR , no two days are the same. One moment you're helping a customer solve a ... We're not just looking for a Service Advisor--we're looking for a trusted guide, problem solver ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Michigan

Auto Service Advisor information

See Michigan salary details

$10

$22

$39

How much do auto service advisor jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for auto service advisor in Michigan is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires good communication skills, knowledge of vehicle systems, and customer service abilities. The role involves explaining repairs, managing schedules, and working in a fast-paced environment, which can be challenging for some but manageable with experience and training. Certification or technical knowledge can enhance job performance but is not always mandatory.

How do auto advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation may also include incentives for upselling services and achieving performance targets, often supplemented by benefits such as health insurance and paid time off.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.

What does an auto service advisor do?

An auto service advisor acts as a liaison between customers and the auto repair shop, explaining repair needs, estimating costs, and scheduling services. They assess customer concerns, recommend necessary repairs, and ensure clear communication throughout the service process, often using diagnostic tools and maintaining customer records.

Do service advisors make more money than mechanics?

Auto service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually earn hourly wages or salaries based on their technical skills and experience. Overall, service advisors tend to have higher earning potential due to their sales and customer service responsibilities.
What are popular job titles related to Auto Service Advisor jobs in Michigan? For Auto Service Advisor jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Michigan look for? The top searched job categories for Auto Service Advisor jobs in Michigan are:
What cities in Michigan are hiring for Auto Service Advisor jobs? Cities in Michigan with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you

Customer Service Advisor - Ludington MI

Jiffy Lube

Ludington, MI

Other

Medical, Dental, Vision, Life

Posted 12 days ago

Job description

We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!

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