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Auto Service Advisor Jobs in Jenison, MI (NOW HIRING)

Car Guys

Automotive Service Writer

Grand Rapids, MI

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Jenison, MI

Auto Service Advisor information

See Jenison, MI salary details

$10

$23

$41

How much do auto service advisor jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for auto service advisor in Jenison, MI is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires good communication skills, knowledge of vehicle systems, and customer service abilities. The role involves explaining repairs, managing schedules, and working in a fast-paced environment, which can be challenging for some but manageable with experience and training. Certification or technical knowledge can enhance job performance but is not always mandatory.

How do auto advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation may also include incentives for upselling services and achieving performance targets, often supplemented by benefits such as health insurance and paid time off.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.

What does an auto service advisor do?

An auto service advisor acts as a liaison between customers and the auto repair shop, explaining repair needs, estimating costs, and scheduling services. They assess customer concerns, recommend necessary repairs, and ensure clear communication throughout the service process, often using diagnostic tools and maintaining customer records.

Do service advisors make more money than mechanics?

Auto service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually earn hourly wages or salaries based on their technical skills and experience. Overall, service advisors tend to have higher earning potential due to their sales and customer service responsibilities.
What cities near Jenison, MI are hiring for Auto Service Advisor jobs? Cities near Jenison, MI with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Jenison, MI as of June 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $48,752 per year, or $23.4 per hour.

Automotive Service Writer

Car Guys

Grand Rapids, MI

Other

Medical, Dental, Retirement, PTO

Posted 6 days ago

Job description

CarGuys Inc. -America's #1 Automotive Recruiter
If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country.
Anytime you are looking to find a new career...contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO's
Currently we have a dealership in your area looking to hire Automotive Service Writers
These dealerships may offer:

  • Training provided
  • Top Performance Based Pay Programs.
  • Opportunity for Bonus Pay
  • State of the art facilities
  • A clean, fun safe working environment
  • Top shelf benefits including health, dental, retirement plans and more
  • Factory training and reimbursement for state and local certifications
  • Established customer base with a shop packed with hours available
  • Paid Vacation and PTO time
  • Employee Discounts including parts
  • Growth and advancement opportunities
  • Flexible work schedules
  • Long term job security

Job Requirements:
1. You must have some experience as a writer
2. State or Local certifications preferred.
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*You are applying through Car Guy's Inc, America's and Canada's #1 Automotive Recruiter. Companies all over America and Canada hire us to find them qualified candidates. If deemed a qualified candidate your resume will be forwarded to a local dealer.

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