ZipRecruiter

Log In

1

Online Customer Service Rep Jobs in Michigan (NOW HIRING)

sasholdings

Customer Service Representative

Troy, MI

$19/hr

Customer Service Representative Responsibilities include: * Process sales orders, create parts ... Complete online customer eCommerce orders and dealer orders. * The candidate will be trained in ...

Micro Auto Paint & Supplies, Inc.

Be Seen First

Customer Service Representative

Highland Park, MI · On-site

$17/hr

We are looking for a motivated, detail-oriented Customer Service Representative who is also comfortable working with e-commerce platforms and online ordering systems. This role combines customer ...

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

next page

Showing results 1-20

All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Michigan

Online Customer Service Rep information

See Michigan salary details

$8

$16

$23

How much do online customer service rep jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for online customer service rep in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Michigan?

The most popular types of Customer Service Rep jobs in Michigan are:

What are popular job titles related to Online Customer Service Rep jobs in Michigan?

For Online Customer Service Rep jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Michigan look for?

The top searched job categories for Online Customer Service Rep jobs in Michigan are:

What cities in Michigan are hiring for Online Customer Service Rep jobs?

Cities in Michigan with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Troy, MI

sasholdings
See more jobs at sasholdingsexternal

$19/hr

Full-time

Re-posted 18 days ago

Job description

As the nation's most prominent vehicle accessory distributor, we partner with several OEMs (Original Equipment Manufacturers) to help deliver vehicle personalization to the customer. This position supports customer service-oriented dealings that require you to interact with hundreds of Dealerships each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to being the best in the business regarding customer interactions, you must be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. 

Salary Overview:
The pay rate for this role starts at $19 per hour based on experience.

Hours:

The hours for this role are Monday through Friday 8am to 5pm.

Customer Service Representative Responsibilities include: 

  • Process sales orders, create parts invoices, and repair orders.  
  • Complete online customer eCommerce orders and dealer orders.  
  • The candidate will be trained in accessory product knowledge to become a resource for model fit, application, and installation.  
  • Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)  
  • Utilize proper phone etiquette and effective customer service skills to support dealership customers when capturing sales orders or resolving issues.  
  • Create Excel tracking sheets to communicate local and regional sales promotions.  
  • Use analytical skills to solve problems for dealers when necessary.  
  • Other duties as assigned.  
  • Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.  

Customer Service Representative Qualifications and Skills: 

  • Ability to read, write, and speak English.  
  • Ability to pass the drug screen and background check.  
  • Consistent work history and attendance record.  
  • Ability to multi-task with strong follow-up skills.  
  • Intermediate Microsoft Office skills (Excel/PowerPoint/Windows).  
  • Basic understanding of dealership operations.  
  • High School Diploma or GED.  
  • 1-2 years of prior customer service experience.  
  • Advanced computer skills.  
  • Ability to adapt and learn innovative technologies.  
  • Ability to perform repetitive actions for extended periods.  
  • Ability to adapt to industry changes.  
  • Must be able to work independently and in teams.  
  • Must be able to work in a fast-paced environment.  
  • Must be attentive to details.  
  • Experience with NetSuite is preferred.  

Customer Service Representative Working Conditions and Physical Demands include: 

  • Must be okay with taking 50+ calls per day.  
  • Must be okay with sitting for extended periods.  

Apply