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Head Customer Service Rep Jobs in Michigan (NOW HIRING)

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to sit around waiting for the day to end. You like being busy. You like winning. And you get frustrated ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dearborn, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Versatrans

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Customer Service Representative

Plymouth, MI · On-site

$18 - $21/hr

We are seeking a Customer Service Representative whose primary goal will be to acquire new clients while maintaining strong relationships with existing ones. Customer Service Representative are ...

Miller Warehousing Services, Inc.

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Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

If you have experience as an inside Customer Service Representative, then we want YOU to Apply Now ! Apply Now if you want to join the Trinity Holding, Inc. team! Trinity Holding, Inc. offers: * $18 ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dearborn, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

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Head Customer Service Rep information

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Service Directors or Vice Presidents, with salaries reaching six figures. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or complex customer support operations.

What is the highest position in customer service?

The highest position in customer service is typically a Chief Customer Officer (CCO) or Vice President of Customer Service, responsible for overall customer experience strategy and leadership. These roles often require extensive industry experience, leadership skills, and a deep understanding of customer relations and service operations.

What is the difference between Head Customer Service Rep vs Customer Service Supervisor?

AspectHead Customer Service RepCustomer Service Supervisor
ResponsibilitiesOversees customer service team, develops strategies, handles escalationsManages daily team operations, trains staff, monitors performance
CredentialsExperience in customer service, strong communication skillsSimilar experience, often with leadership training
Work EnvironmentCustomer service department, collaborative settingOffice-based, team management environment
Industry UsageCommon in large organizations, call centersWidely used across industries for team oversight

The Head Customer Service Rep typically focuses on strategic leadership and handling escalations, while the Customer Service Supervisor manages daily team operations and performance. Both roles require customer service experience, but the Head Customer Service Rep often has a broader scope and leadership responsibilities.

What jobs pay 4000 a week without a degree?

A Head Customer Service Representative typically earns less than $4,000 weekly, but some high-level or specialized roles in sales, real estate, or certain freelance consulting positions can reach or exceed that amount without requiring a degree. These roles often depend on experience, performance, and commission structures rather than formal education. Skills in communication, negotiation, and industry knowledge are essential for such high earnings.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to response time standards where a representative should acknowledge a customer within 10 seconds, provide a full response within 5 minutes, and follow up within 3 hours if needed. For a Head Customer Service Rep, understanding these benchmarks helps ensure timely and effective support, improving customer satisfaction and loyalty.
What are the most commonly searched types of Customer Service Rep jobs in Michigan? The most popular types of Customer Service Rep jobs in Michigan are:
What cities in Michigan are hiring for Head Customer Service Rep jobs? Cities in Michigan with the most Head Customer Service Rep job openings:
Head Customer Service Rep jobs near you

Customer Service Representative (CSR)

Douglas Water

Traverse City, MI • On-site

$24/hr

Full-time

Medical, Retirement, PTO

Re-posted 13 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION

Douglas Water Conditioning is looking to hire a Customer Service Representative to join its team. We are a leader in the water treatment industry with over 50 years of experience specializing in water treatment systems, drinking water systems, bottled water, softener salt, etc., and we are affiliated with Costco. Douglas Water Conditioning has a loyal customer base and we are extremely successful at providing stable careers for our employees and problem free water for our customers.

Reports To

  • Service Manager
  • All Managing Partners

Job Responsibilities

  • Managing customer database
  • Answer phones and respond to customer requests
  • Schedule product deliveries
  • Schedule service calls
  • Working the cash register for walk in customers
  • Update delivery and service call tickets
  • Enter billing into database
  • Running route tickets
  • Opening/Closing store
  • Miscellaneous duties as assigned

Skills and Qualifications

  • Detail oriented
  • Customer service oriented
  • Ability to multi-task
  • Must know how to work a calculator and cash register
  • Must have basic math (adding, subtraction, multiplication and division)
  • Must be able to work rotating Saturdays

Education

  • High School Diploma or GED equivalent required

Compensation Status

  • Hourly (Non-Exempt)
  • $24 per hour, DOE

Douglas Water Conditioning values its employees and offers a full benefits package for all full-time employees including health insurance, company matching 401(k), holiday pay, and paid time off.

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