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Aflac Customer Service Jobs in Michigan (NOW HIRING)

Aflac

Insurance Agent - Full Training Provided!

Novi, MI · On-site

... Aflac business solutions * Educate employees on benefit options & conduct worksite benefit enrollments * Provide claims support and customer service to new & existing clients to boost retention and ...

MNP

Customer Service Specialist

Sterling Heights, MI · On-site

$15.75 - $21/hr

Customer Service Specialist (CSS) SummaryThe CSS is responsible for handling and improving all ... Aflac products are also available. Benefits listed here are optional and have a waiting period.

MNP LLP

Customer Service Specialist

Sterling Heights, MI · On-site

$16 - $21/hr

Customer Service Specialist (CSS) Summary The CSS is responsible for handling and improving all ... Aflac products are also available. Benefits listed here are optional and have a waiting period.

MNP

Customer Service Specialist

Sterling Heights, MI · On-site

$15.75 - $21/hr

Customer Service Specialist (CSS) Summary The CSS is responsible for handling and improving all ... Aflac products are also available. Benefits listed here are optional and have a waiting period.

MNP

Customer Service Specialist

Sterling Heights, MI · On-site

$45K/yr

Customer Service Specialist (CSS) Summary The CSS is responsible for handling and improving all ... Aflac products are also available. Benefits listed here are optional and have a waiting period.

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Aflac Customer Service information

See Michigan salary details

$8

$16

$23

How much do aflac customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for aflac customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is an Aflac customer service?

An Aflac Customer Service job involves assisting policyholders with inquiries about their insurance policies, claims, and benefits. Representatives help customers understand their coverage, process claims efficiently, and provide excellent support to ensure a positive experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to address concerns effectively.

What are the typical responsibilities of an Aflac customer service?

As an Aflac Customer Service representative, your daily tasks would include answering policyholder questions about claims, benefits, and account details, assisting with policy updates, and helping resolve issues with coverage or billing. You'll typically interact with customers via phone, email, and online chat, often collaborating with other departments like claims and sales to ensure customer satisfaction. You'll also document interactions in company systems and may help guide customers through Aflac's insurance processes. This position offers a supportive team environment and the chance to build valuable communication and insurance industry skills.

What are the key skills and qualifications needed to thrive in an Aflac customer service role?

Aflac Customer Service representatives need strong communication skills, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and knowledge of insurance claim processing systems are often necessary. Empathy, patience, and problem-solving abilities are valued soft skills that help individuals excel in this role. These competencies enable representatives to resolve inquiries efficiently and provide supportive, positive experiences to policyholders.

What are the most commonly searched types of Aflac Customer Service jobs in Michigan?

The most popular types of Aflac Customer Service jobs in Michigan are:

What are popular job titles related to Aflac Customer Service jobs in Michigan?

For Aflac Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Aflac Customer Service jobs in Michigan look for?

The top searched job categories for Aflac Customer Service jobs in Michigan are:

Aflac Customer Service jobs near you
Infographic showing various Aflac Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Insurance Agent - Full Training Provided!

Aflac

Clarkston, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Aflac rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

249th of 312 rated insurance

Job description

Are you a people person? Do you work well in a team environment? Do you have an entrepreneurial drive to grow a business and win big? If so, let's talk!

We are searching for reliable, motivated individuals to support our growing sales team. This is a business sales and development role that offers a wide range of growth opportunities, including management. We work directly with business owners to help expand their employee benefit options, while helping to solve key issues many small businesses face.

Advantages to working with us:

  • Work-life balance & flexible schedule
  • Thorough sales training provided
  • Face-track to management & leadership opportunities
  • Brand power - represent a Fortune 500 Company and leader in supplemental insurance
  • Competitive commissions, bonus, renewals, & stock options
  • Diversity and inclusion are recognized and welcomed
Role Responsibilities
  • Partner with local business owners & brokers to communicate the value of Aflac’s products & services
  • Generate new sales through community-based outreach, networking, referrals & cold calls
  • Schedule & conduct employer meetings regarding employee benefits and Aflac business solutions
  • Educate employees on benefit options & conduct worksite benefit enrollments
  • Provide claims support and customer service to new & existing clients to boost retention and renewals
Related Competencies
  • Networking & relationship building
  • Strong communication & interpersonal skills
  • Entrepreneurial approach to business growth
  • Positive "can do” attitude
  • Learner's mindset & willingness to adopt new sales techniques
  • Ability to work well with others and independently
Requirements
  • Must be at least 18 years old
  • Must have reliable personal transportation and active driver's license
  • Must be authorized to work in the U.S. without the need of current or future employer-sponsorship/work authorization
Job Types

Full-time

  • Benefits:
    • Flexible schedule
    • Referral program
    • Stock options after 1 year

Schedule:

  • Choose your own hours
  • Monday to Friday
  • Flexibility
  • No nights
  • No weekends

Supplemental Pay:

  • Bonus opportunities
  • Commission pay

This is not a salaried position. Aflac sales agents earn commissions, bonuses, residual income, and stock.

Aflac’s affiliation with the Value-Added Service providers is limited only to a marketing alliance, and Aflac and the Value-Added Service providers are not under any sort of mutual ownership, joint venture, or are otherwise related. Aflac makes no representations or warranties regarding the Value-Added Service providers and does not own or administer any of the products or services provided by the Value-Added Service providers. Each Value-Added Service provider offers its products and services subject to its own terms, limitations and exclusions. Services, Terms and conditions are subject to change and may be withdrawn at any time. The value-added services may not be available in all states, and benefits/services may vary by state.
The content within is for recruiting purposes only. This information is not approved to distribute to prospective insureds, to prospective accounts, or to use as a solicitation. Aflac sales agents are independent agents and are not Aflac employees.
Aflac’s family of insurers includes Aflac and/or Aflac New York, and/or Continental American Insurance Company and/or Continental American Life Insurance Company.
Aflac WWHQ | 1932 Wynnton Road | Columbus, GA 31999. Continental American Insurance Company | Columbia, SC.

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