ZipRecruiter

Log In

1

Aflac Customer Service Jobs (NOW HIRING)

Aflac

Benefits Specialist Aflac DTLA

Pasadena, CA

Aflac, an esteemed leader in the insurance industry, is actively seeking a dynamic candidate to ... They will assist with presentations, provide in-person customer service, and help individuals ...

Aflac

Aflac Agency Owner

Beaumont, TX

An Aflac Agency Owner is an independent business owner responsible for building, leading, and ... Customer service excellence * Presentation and communication skills * Goal-oriented with strong ...

Aflac

PLADS Assistant Underwriter I

Shelton, CT · On-site

$50K - $65K/yr

Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with Aflac's customers and associates * Efficiency in Excel, including ability ...

Bassett Furniture

CUSTOMER SERVICE

Newton, NC · On-site

$15 - $20.25/hr

CUSTOMER SERVICE REPRESENTATIVE (Upholstery/Wood) The Customer Service Representative will act as a ... • AFLAC • Critical Care Insurance • Hospital Insurance • On-site clinic • Free mental ...

bassett

CUSTOMER SERVICE

Newton, NC

$15 - $20.25/hr

CUSTOMER SERVICE REPRESENTATIVE (Upholstery/Wood) The Customer Service Representative will act as a ... AFLAC · Critical Care Insurance · Hospital Insurance · On-site clinic · Free mental health ...

Aflac

Lead Customer Operations Analyst

Columbus, GA · On-site

$80K - $110K/yr

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash ... Experience leading analytics initiatives within Customer Operations, Customer Service, or Contact ...

next page

Showing results 1-20

All JobsBusiness JobsAflac Customer Service Jobs

Aflac Customer Service information

See salary details

$9

$18

$26

How much do aflac customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for aflac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Aflac customer service?

An Aflac Customer Service job involves assisting policyholders with inquiries about their insurance policies, claims, and benefits. Representatives help customers understand their coverage, process claims efficiently, and provide excellent support to ensure a positive experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to address concerns effectively.

What are the typical responsibilities of an Aflac customer service?

As an Aflac Customer Service representative, your daily tasks would include answering policyholder questions about claims, benefits, and account details, assisting with policy updates, and helping resolve issues with coverage or billing. You'll typically interact with customers via phone, email, and online chat, often collaborating with other departments like claims and sales to ensure customer satisfaction. You'll also document interactions in company systems and may help guide customers through Aflac's insurance processes. This position offers a supportive team environment and the chance to build valuable communication and insurance industry skills.

What are the key skills and qualifications needed to thrive in an Aflac customer service role?

Aflac Customer Service representatives need strong communication skills, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and knowledge of insurance claim processing systems are often necessary. Empathy, patience, and problem-solving abilities are valued soft skills that help individuals excel in this role. These competencies enable representatives to resolve inquiries efficiently and provide supportive, positive experiences to policyholders.

More about Aflac Customer Service jobs

What cities are hiring for Aflac Customer Service jobs?

Cities with the most Aflac Customer Service job openings:

What are the most commonly searched types of Aflac Customer Service jobs?

The most popular types of Aflac Customer Service jobs are:

What states have the most Aflac Customer Service jobs?

States with the most job openings for Aflac Customer Service jobs include:

What job categories do people searching Aflac Customer Service jobs look for?

The top searched job categories for Aflac Customer Service jobs are:

Aflac Customer Service jobs near you
Infographic showing various Aflac Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Benefits Specialist Aflac DTLA

Aflac

Los Angeles, CA

Full-time, Part-time

Life

Re-posted 7 days ago

Aflac rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

250th of 315 rated insurance

Job description

Aflac, an esteemed leader in the insurance industry, is actively seeking a dynamic candidate to join our distinguished team. This role presents an exceptional opportunity in the Business-to-Business sector, boasting a highly lucrative compensation structure and flexible scheduling that prioritizes work-life balance and career development.

Check out more about us at: www.aflac.com @dtlametroregion on Instagram

As an Associate at Aflac, you will be entrusted with contributing to our esteemed office environment with enthusiasm, dedication, and a drive for success. This role offers an immersive experience in professional benefits education, coupled with the potential for rapid career growth and advancement opportunities.

Our Benefit Specialists play a crucial role in educating our clients' employees. They will assist with presentations, provide in-person customer service, and help individuals understand their employer provided benefits packages. In this role your primary responsibility is to serve as a valuable resource to all clients and their employees.

We are looking for candidates who have:

-1–3 years of experience in Customer Service or Client Services -Experience in the Healthcare or Insurance industry (preferred) -A desire to grow within their company, potentially seeking management roles in the future -Strong presentation and communication skills -Proficiency with Microsoft Excel, Word, Documents, Slides, and related tools -Ability to quickly learn and adapt to new online CRM or ATS systems

Our comprehensive Fortune 500 Corporate Training that is supplemented by the esteemed Aflac Flight Academy's world-class program, equips all team members with the necessary skills for success. Additionally, qualified candidates will have access to extensive management and leadership training within our mentorship model. We are seeking individuals who embody ambition, integrity, and a commitment to excellence. If you are ready to embark on a rewarding career path with unparalleled earning potential and professional development, we encourage you to apply and become part of our team!

This is a prestigious employment opportunity that requires a two step interview process. If you are unable to commit to multiple interviews, please do not apply. This is not a salaried position as our Aflac associates earn commissions, bonuses, residual income, and stock. Aflac associates are independent agents and are not Aflac employees.

Aflac’s family of insurers includes Aflac and/or Aflac New York, and/or Continental American Insurance Company and/or Continental American Life Insurance Company.

Type: Full or Part Time Pay Range: 50-80K Yearly Hybrid Work Schedule wth Flexibility

What Aflac employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom