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Evening Aflac Customer Service Jobs (NOW HIRING)

Aflac

Aflac Agency Owner

Beaumont, TX · On-site

An Aflac Agency Owner is an independent business owner responsible for building, leading, and ... Customer service excellence * Presentation and communication skills * Goal-oriented with strong ...

Aflac

Benefits Specialist Aflac DTLA

Pasadena, CA · On-site

Aflac, an esteemed leader in the insurance industry, is actively seeking a dynamic candidate to ... They will assist with presentations, provide in-person customer service, and help individuals ...

Good Oil Company, Inc.

C Store CSR

Westfield, IN · On-site

$15.25 - $20.75/hr

Flexible scheduling (evening availability a plus!) * Retail background * Ability to work in a fast ... Flexible scheduling * 401k, AFLAC, health and dental insurance, and life insurance * Receive a fuel ...

Good Oil Company

C Store CSR

Westfield, IN · On-site

$15.25 - $20.75/hr

Flexible scheduling (evening availability a plus!) * Retail background * Ability to work in a fast ... Flexible scheduling * 401k, AFLAC, health and dental insurance, and life insurance * Receive a fuel ...

Bassett Services Inc

CUSTOMER SERVICE

Newton, NC · On-site

$14 - $19/hr

Customer Service Representative The Customer Service Representative will act as a liaison between ... AFLAC * Critical Care Insurance * Hospital Insurance * On-site clinic * Free mental health ...

Bern's Steak House

Customer Service Representative

Tampa, FL · On-site

$15 - $20.50/hr

... evening by helping to curate every detail of their dining experience. From providing caring ... Custom Supplemental Insurance Coverages Through AFLAC * Life Insurance Policy (10-, 20-, & 30-year ...

Bern's Steak House

Customer Service Representative

Tampa, FL · On-site

$15 - $20.50/hr

... evening by helping to curate every detail of their dining experience. From providing caring ... Custom Supplemental Insurance Coverages Through AFLAC * Life Insurance Policy (10-, 20-, & 30-year ...

Bern's Steakhouse

Customer Service Representative

Tampa, FL · On-site

$14.50 - $19.75/hr

... evening by helping to curate every detail of their dining experience. From providing caring ... Custom Supplemental Insurance Coverages Through AFLAC * Life Insurance Policy (10-, 20-, & 30-year ...

bassett

CUSTOMER SERVICE

Newton, NC

$15 - $20.25/hr

CUSTOMER SERVICE REPRESENTATIVE (Upholstery/Wood) The Customer Service Representative will act as a ... AFLAC · Critical Care Insurance · Hospital Insurance · On-site clinic · Free mental health ...

Bassett Furniture

CUSTOMER SERVICE

Newton, NC · On-site

$15 - $20.25/hr

CUSTOMER SERVICE REPRESENTATIVE (Upholstery/Wood) The Customer Service Representative will act as a ... • AFLAC • Critical Care Insurance • Hospital Insurance • On-site clinic • Free mental ...

Trash Taxi Of Georgia Llc

Customer Service

Acworth, GA · On-site

$13.75 - $18.75/hr

Additional Insurance with AFLAC available * PTO * Bonus Opportunities Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening ...

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Evening Aflac Customer Service information

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How much do evening aflac customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for evening aflac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an evening Aflac customer service representative?

Evening Aflac Customer Service jobs involve assisting Aflac policyholders and clients with their insurance questions and claims during evening hours. Representatives typically handle inquiries about policies, process claims, provide information about benefits, and resolve customer concerns over the phone or through online channels. Working evening shifts allows customer service teams to provide support outside of regular business hours, making it more convenient for customers. These roles require strong communication skills, empathy, and knowledge of Aflac's products and services.

What are the key skills and qualifications needed to thrive as an evening Aflac customer service representative?

To thrive as an Evening Aflac Customer Service Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is essential, and some roles may require insurance-related certifications. Empathy, patience, and the ability to remain calm under pressure set exceptional representatives apart. These skills ensure customer concerns are efficiently resolved, fostering satisfaction and loyalty in a fast-paced, after-hours environment.

What are the typical challenges faced by an evening Aflac customer service representative, and how can they be managed effectively?

Evening Aflac Customer Service representatives often handle high call volumes, especially from customers who are unavailable during regular business hours. This can mean addressing urgent concerns or resolving complex issues after-hours. Effective time management, clear communication, and strong problem-solving skills are crucial for success in this environment. Additionally, representatives collaborate closely with team leads and day-shift colleagues to ensure seamless service and accurate record-keeping. Staying organized and proactive in seeking support from team members can help manage these challenges effectively.

What is the difference between Evening Aflac Customer Service vs Evening Insurance Customer Support?

AspectEvening Aflac Customer ServiceEvening Insurance Customer Support
CredentialsBasic insurance knowledge, customer service skillsBasic insurance knowledge, customer service skills
Work EnvironmentRemote or office-based, evening hoursRemote or office-based, evening hours
Industry UsagePrimarily in Aflac insurance companyIn various insurance companies
Common Search IntentCompare roles within Aflac or similar insurance providersCompare customer support roles across insurance firms

Both roles involve assisting customers with insurance inquiries during evening hours, requiring similar skills and credentials. The main difference lies in the employer, with Aflac-specific support focusing on Aflac policies, while insurance customer support may refer to roles across various companies. Understanding these distinctions helps job seekers target the right position within the insurance industry.

More about Evening Aflac Customer Service jobs

What cities are hiring for Evening Aflac Customer Service jobs?

Cities with the most Evening Aflac Customer Service job openings:

What are the most commonly searched types of Aflac Customer Service jobs?

The most popular types of Aflac Customer Service jobs are:

What states have the most Evening Aflac Customer Service jobs?

States with the most job openings for Evening Aflac Customer Service jobs include:

What job categories do people searching Evening Aflac Customer Service jobs look for?

The top searched job categories for Evening Aflac Customer Service jobs are:

Evening Aflac Customer Service jobs near you
Infographic showing various Evening Aflac Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Aflac Agency Owner

Aflac

Beaumont, TX • On-site

Contractor

Posted 28 days ago

Aflac rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

249th of 312 rated insurance

Job description

An Aflac Agency Owner is an independent business owner responsible for building, leading, and growing an Aflac insurance agency. This role involves recruiting, training, coaching, and managing a team of licensed insurance agents while developing new business opportunities and maintaining relationships with business clients. Agency Owners are accountable for driving sales performance, ensuring compliance with industry regulations, and delivering exceptional customer service.

Key Responsibilities
  • Recruit, hire, train, and mentor a high-performing team of insurance agents.
  • Develop and implement strategic sales plans to achieve agency growth and revenue goals.
  • Prospect and cultivate relationships with businesses to offer Aflac’s supplemental health and life insurance products.
  • Lead sales presentations and client consultations to educate employers and employees on available benefits.
  • Coach agents on sales techniques, product knowledge, and customer relationship management.
  • Monitor individual and team performance, providing ongoing feedback and professional development.
  • Ensure compliance with state insurance regulations, company policies, and ethical sales practices.
  • Manage agency operations, including business planning, budgeting, and performance reporting.
  • Build long-term relationships with clients to promote retention, referrals, and additional sales opportunities.
  • Represent the Aflac brand within the local business community through networking and community involvement.
Qualifications
  • High school diploma or equivalent required; bachelor’s degree preferred.
  • Active state health and life insurance license or the ability to obtain one.
  • Previous experience in sales, business development, management, or insurance is preferred.
  • Proven ability to recruit, develop, and lead successful teams.
  • Strong entrepreneurial mindset with the ability to operate an independent business.
  • Excellent communication, negotiation, and interpersonal skills.
  • Self-motivated with strong organizational and time management abilities.
  • Proficiency with CRM systems and Microsoft Office applications.
Required Skills
  • Leadership and team development
  • Sales strategy and business development
  • Relationship management
  • Recruiting and talent development
  • Coaching and performance management
  • Financial and business planning
  • Problem-solving and decision-making
  • Customer service excellence
  • Presentation and communication skills
  • Goal-oriented with strong accountability
Compensation

Agency Owners are independent contractors whose income is generally performance-based and may include commissions on personal sales, overrides based on agency production, performance incentives and bonuses, renewal commissions, and business growth incentives where applicable.

Work Environment

The role is primarily field-based, with local travel to meet business clients. Agency Owners have a flexible schedule and the ability to manage an independent business. The work may include office responsibilities, client meetings, recruiting events, and networking activities.

Core Competencies
  • Entrepreneurial leadership
  • Strategic planning
  • Sales management
  • Team building
  • Client relationship management
  • Business development
  • Ethical decision-making
  • Results orientation
  • Adaptability
  • Professionalism

This role is well-suited for experienced sales professionals, business leaders, or entrepreneurs who enjoy developing people, growing a business, and helping employers provide supplemental insurance benefits to their employees.

What Aflac employees say

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Benefits

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