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Evening Aflac Customer Service Jobs (NOW HIRING)

Aflac

Lead Customer Operations Analyst

Columbus, GA · On-site

$80K - $110K/yr

Aflac Columbus The Location: GA, US, 31999 The Division: Individual Benefits Operations Job Id ... Customer Service, or Contact Center Environments Advanced certification in analytics, data, or ...

Aflac

Sr Customer Operations Analyst

Columbus, GA · On-site

$70K - $90K/yr

Aflac Columbus The Location: GA, US, 31999 The Division: Individual Benefits Operations Job Id ... Customer Operations, Customer Service, or Contact Center analytics Principal Duties ...

Aflac

Lead Customer Operations Analyst

Columbus, GA · On-site

$80K - $110K/yr

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash ... Experience leading analytics initiatives within Customer Operations, Customer Service, or Contact ...

ProducifyX

Eldred Region - Aflac

Collierville, TN

Business owner and automotive sales/finance manager, bringing strong leadership, sales, and customer service experience to his role at Aflac. * Passionate About: Playing guitar and singing, traveling ...

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Evening Aflac Customer Service information

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How much do evening aflac customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for evening aflac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an evening Aflac customer service representative?

To thrive as an Evening Aflac Customer Service Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is essential, and some roles may require insurance-related certifications. Empathy, patience, and the ability to remain calm under pressure set exceptional representatives apart. These skills ensure customer concerns are efficiently resolved, fostering satisfaction and loyalty in a fast-paced, after-hours environment.

What is an evening Aflac customer service representative?

Evening Aflac Customer Service jobs involve assisting Aflac policyholders and clients with their insurance questions and claims during evening hours. Representatives typically handle inquiries about policies, process claims, provide information about benefits, and resolve customer concerns over the phone or through online channels. Working evening shifts allows customer service teams to provide support outside of regular business hours, making it more convenient for customers. These roles require strong communication skills, empathy, and knowledge of Aflac's products and services.

What are the typical challenges faced by an evening Aflac customer service representative, and how can they be managed effectively?

Evening Aflac Customer Service representatives often handle high call volumes, especially from customers who are unavailable during regular business hours. This can mean addressing urgent concerns or resolving complex issues after-hours. Effective time management, clear communication, and strong problem-solving skills are crucial for success in this environment. Additionally, representatives collaborate closely with team leads and day-shift colleagues to ensure seamless service and accurate record-keeping. Staying organized and proactive in seeking support from team members can help manage these challenges effectively.

What is the difference between Evening Aflac Customer Service vs Evening Insurance Customer Support?

AspectEvening Aflac Customer ServiceEvening Insurance Customer Support
CredentialsBasic insurance knowledge, customer service skillsBasic insurance knowledge, customer service skills
Work EnvironmentRemote or office-based, evening hoursRemote or office-based, evening hours
Industry UsagePrimarily in Aflac insurance companyIn various insurance companies
Common Search IntentCompare roles within Aflac or similar insurance providersCompare customer support roles across insurance firms

Both roles involve assisting customers with insurance inquiries during evening hours, requiring similar skills and credentials. The main difference lies in the employer, with Aflac-specific support focusing on Aflac policies, while insurance customer support may refer to roles across various companies. Understanding these distinctions helps job seekers target the right position within the insurance industry.

More about Evening Aflac Customer Service jobs
What cities are hiring for Evening Aflac Customer Service jobs? Cities with the most Evening Aflac Customer Service job openings:
What are the most commonly searched types of Aflac Customer Service jobs? The most popular types of Aflac Customer Service jobs are:
What states have the most Evening Aflac Customer Service jobs? States with the most job openings for Evening Aflac Customer Service jobs include:
What job categories do people searching Evening Aflac Customer Service jobs look for? The top searched job categories for Evening Aflac Customer Service jobs are:
Evening Aflac Customer Service jobs near you
Infographic showing various Evening Aflac Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Evening Customer Service Rep - BILINGUAL

FLORIDA VEG INVESTMENTS LLC

Austin, TX • On-site

$15.25 - $19.25/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 29 days ago

Job description

Mr. Greens Produce is hiring an Evening Customer Service Representative in Austin!
Apply Today!
Must be Bilingual (English/Spanish)
Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Florida. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.
Summary:
Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.
Responsibilities:
  • Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
  • Handle and carefully respond to all customer and sales inquiries via phone, email and chat
  • Provide excellent customer service
  • Aim to answer questions on the first call by being proactive in your customer service approach
  • Facilitate communication among customers, sales, transportation and warehouse.
Requirements:
  • Strong communication skills
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail
  • Ability to prioritize based tasks based on deadlines
  • Working knowledge of Microsoft Office (Outlook, Word, Excel)
  • Ability to work independently and still be a team player
  • High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
  • Must be able to work weekends.
    • Evening Shift: 4:30PM - 12:30AM

Physical Demands/ Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position works in an office environment with low to moderate noise levels.
  • Individual sits for long periods of time while operating a keyboard and communicating via telephone.
  • May involve standing/walking as needed primarily on a level surface throughout the day.
  • May include lifting things up to 15 pounds, on occasion.
Benefits:
  • Referral program
  • Health insurance
  • Paid time off
  • Vision insurance
  • Health savings account
  • Dental insurance
  • Life insurance
  • Employee assistance program
  • Disability insurance
  • Paid holidays

Apply