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Senior Aflac Customer Service Jobs (NOW HIRING)

Aflac

Aflac Agency Owner

Beaumont, TX

An Aflac Agency Owner is an independent business owner responsible for building, leading, and ... Customer service excellence * Presentation and communication skills * Goal-oriented with strong ...

Aflac

PLADS Assistant Underwriter I

Shelton, CT · On-site

$50K - $65K/yr

Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with Aflac's customers and associates * Efficiency in Excel, including ability ...

Aflac

Sr Customer Operations Analyst

Columbus, GA · On-site

$70K - $90K/yr

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash ... Experience supporting Customer Operations, Customer Service, or Contact Center analytics Principal ...

Aflac

Lead Customer Operations Analyst

Columbus, GA · On-site

$80K - $110K/yr

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash ... Partner with senior leadership to translate business strategy into measurable operational plans and ...

Aflac

Lead Customer Operations Analyst

Columbus, GA · On-site

$80K - $110K/yr

Aflac Columbus The Location: GA, US, 31999 The Division: Individual Benefits Operations Job Id ... Customer Service, or Contact Center Environments Advanced certification in analytics, data, or ...

Bassett Services Inc

CUSTOMER SERVICE

Newton, NC · On-site

$14 - $19/hr

Customer Service Representative The Customer Service Representative will act as a liaison between ... AFLAC * Critical Care Insurance * Hospital Insurance * On-site clinic * Free mental health ...

Aflac

Sr LTD Case Manager

Windsor, CT · On-site

$65K - $85K/yr

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash ... customer service skills/phone skills. • Strong ability to multi-task and prioritize. • Must ...

Bassett Furniture

CUSTOMER SERVICE

Newton, NC · On-site

$15 - $20.25/hr

CUSTOMER SERVICE REPRESENTATIVE (Upholstery/Wood) The Customer Service Representative will act as a ... • AFLAC • Critical Care Insurance • Hospital Insurance • On-site clinic • Free mental ...

bassett

CUSTOMER SERVICE

Newton, NC

$15 - $20.25/hr

CUSTOMER SERVICE REPRESENTATIVE (Upholstery/Wood) The Customer Service Representative will act as a ... AFLAC · Critical Care Insurance · Hospital Insurance · On-site clinic · Free mental health ...

Aflac

Sr Invest Acct, Derivatives

Columbus, GA · On-site +1

$95K - $130K/yr

Aflac Incorporated Division: Financial Services Recruiter: Nikki Kingrey Job Posting End Date ... Serving Customers * Supporting Change * Supporting Organizational Goals * Working with Diverse ...

Trash Taxi Of Georgia Llc

Customer Service

Acworth, GA · On-site

$13.75 - $18.75/hr

Additional Insurance with AFLAC available * PTO * Bonus Opportunities Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening ...

Aflac

Actuary IV (US)

Columbus, GA · On-site

$110K - $140K/yr

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash ... Strong internal/external customer service skills * Actuarial Competencies • Technical Knowledge ...

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Senior Aflac Customer Service information

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How much do senior aflac customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for senior aflac customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Aflac Customer Service vs Aflac Customer Service Representative?

AspectSenior Aflac Customer ServiceAflac Customer Service Representative
Required CredentialsHigh school diploma, experience in insurance/customer serviceHigh school diploma, basic insurance knowledge
Work EnvironmentCall centers, office settings, remote optionsCall centers, office settings
Employer & Industry UsageUsed within Aflac for experienced rolesEntry to mid-level roles in insurance industry
Common Search & ComparisonFocuses on experienced customer service roles with leadership or specialized dutiesEntry-level customer service roles handling client inquiries

The main difference between Senior Aflac Customer Service and Aflac Customer Service Representative lies in experience and responsibilities. Senior roles typically require more experience and involve handling complex customer issues or mentoring others, whereas representative roles focus on basic customer support. Both positions are vital in the insurance industry and share similar work environments and credentials.

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Senior Aflac Customer Service jobs near you
Infographic showing various Senior Aflac Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Aflac Agency Owner

Beaumont, TX

Aflac

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

250th of 315 rated insurance

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Job description

An Aflac Agency Owner is an independent business owner responsible for building, leading, and growing an Aflac insurance agency. This role involves recruiting, training, coaching, and managing a team of licensed insurance agents while developing new business opportunities and maintaining relationships with business clients. Agency Owners are accountable for driving sales performance, ensuring compliance with industry regulations, and delivering exceptional customer service.

Key Responsibilities
  • Recruit, hire, train, and mentor a high-performing team of insurance agents.
  • Develop and implement strategic sales plans to achieve agency growth and revenue goals.
  • Prospect and cultivate relationships with businesses to offer Aflac’s supplemental health and life insurance products.
  • Lead sales presentations and client consultations to educate employers and employees on available benefits.
  • Coach agents on sales techniques, product knowledge, and customer relationship management.
  • Monitor individual and team performance, providing ongoing feedback and professional development.
  • Ensure compliance with state insurance regulations, company policies, and ethical sales practices.
  • Manage agency operations, including business planning, budgeting, and performance reporting.
  • Build long-term relationships with clients to promote retention, referrals, and additional sales opportunities.
  • Represent the Aflac brand within the local business community through networking and community involvement.
Qualifications
  • High school diploma or equivalent required; bachelor’s degree preferred.
  • Active state health and life insurance license or the ability to obtain one.
  • Previous experience in sales, business development, management, or insurance is preferred.
  • Proven ability to recruit, develop, and lead successful teams.
  • Strong entrepreneurial mindset with the ability to operate an independent business.
  • Excellent communication, negotiation, and interpersonal skills.
  • Self-motivated with strong organizational and time management abilities.
  • Proficiency with CRM systems and Microsoft Office applications.
Required Skills
  • Leadership and team development
  • Sales strategy and business development
  • Relationship management
  • Recruiting and talent development
  • Coaching and performance management
  • Financial and business planning
  • Problem-solving and decision-making
  • Customer service excellence
  • Presentation and communication skills
  • Goal-oriented with strong accountability
Compensation

Agency Owners are independent contractors whose income is generally performance-based and may include commissions on personal sales, overrides based on agency production, performance incentives and bonuses, renewal commissions, and business growth incentives where applicable.

Work Environment

The role is primarily field-based, with local travel to meet business clients. Agency Owners have a flexible schedule and the ability to manage an independent business. The work may include office responsibilities, client meetings, recruiting events, and networking activities.

Core Competencies
  • Entrepreneurial leadership
  • Strategic planning
  • Sales management
  • Team building
  • Client relationship management
  • Business development
  • Ethical decision-making
  • Results orientation
  • Adaptability
  • Professionalism

This role is well-suited for experienced sales professionals, business leaders, or entrepreneurs who enjoy developing people, growing a business, and helping employers provide supplemental insurance benefits to their employees.

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