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Adobe Customer Service Jobs (NOW HIRING)

Photon

AEM Architect

New York, NY · On-site

$221K/yr

Architect custom components, workflows, services, and integrations to be cloud-native and compliant ... Collaborate with Adobe Customer Success Engineers, DevOps, and business stakeholders to align ...

Photon

AEM Architect

New York, NY · On-site

$221K/yr

Architect custom components, workflows, services, and integrations to be cloud-native and compliant ... Collaborate with Adobe Customer Success Engineers, DevOps, and business stakeholders to align ...

Adobe

Senior Software Development Engineer

San Jose, CA

$143K - $189K/yr

Adobe Experience Platform (AEP) helps businesses deliver the right experience to customers at the right time. Segmentation Service plays a critical technical role in AEP's realtime CDP. It evaluates ...

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How much do adobe customer service jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for adobe customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Adobe offer work from home?

Adobe Customer Service roles often offer remote work options, especially for positions involving online support and communication tools. Availability of remote work depends on the specific role, team, and company policies, and some positions may require on-site presence or hybrid arrangements.

Does Adobe pay well?

Adobe customer service roles typically offer competitive salaries that align with industry standards for support positions. Compensation can vary based on experience, location, and specific job responsibilities, often including benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive in the Adobe Customer Service position, and why are they important?

To thrive as an Adobe Customer Service representative, you need a solid understanding of Adobe products, troubleshooting skills, and prior experience in customer service roles. Familiarity with CRM systems, basic ticketing platforms, and knowledge of Adobe software (such as Creative Cloud) is typically required, and certifications in Adobe products can be a plus. Strong communication, patience, and problem-solving abilities help you navigate diverse customer needs and technical issues. These skills are vital for delivering efficient, positive customer experiences and maintaining Adobe's reputation for excellent support.

Is there a customer service for Adobe?

Adobe Customer Service is available to assist users with product support, account issues, and technical help. Customer service can be accessed through Adobe's official website, live chat, phone support, or community forums. Customer service representatives are trained to handle inquiries related to Adobe products and subscriptions.

What is an Adobe Customer Service job?

An Adobe Customer Service job involves assisting customers with inquiries, troubleshooting product issues, and providing guidance on Adobe software and services. Representatives may handle billing concerns, technical support, and account management through phone, chat, or email. The role requires strong communication skills, problem-solving abilities, and knowledge of Adobe products. Customer service agents aim to ensure a positive user experience and resolve issues efficiently.

Is it hard to get hired at Adobe?

Getting hired as an Adobe Customer Service representative can be competitive, often requiring relevant experience, strong communication skills, and familiarity with Adobe products. The hiring process typically involves multiple interviews and assessments to evaluate technical knowledge and customer service abilities.

What does a typical day look like for someone working in Adobe Customer Service?

A typical day in Adobe Customer Service involves responding to customer inquiries through various channels like phone, live chat, or email, guiding users through troubleshooting common technical issues, and providing product usage advice. You'll collaborate closely with other support agents and technical specialists to resolve complex problems, escalate cases when necessary, and log issues in internal tracking systems. Additionally, you may participate in ongoing training sessions to stay updated on new Adobe features and best practices. The work environment is dynamic, requiring adaptability to different customer needs and shifting priorities throughout the day.

More about Adobe Customer Service jobs
What cities are hiring for Adobe Customer Service jobs? Cities with the most Adobe Customer Service job openings:
What are the most commonly searched types of Adobe Customer Service jobs? The most popular types of Adobe Customer Service jobs are:
What states have the most Adobe Customer Service jobs? States with the most job openings for Adobe Customer Service jobs include:
What job categories do people searching Adobe Customer Service jobs look for? The top searched job categories for Adobe Customer Service jobs are:
Adobe Customer Service jobs near you
Infographic showing various Adobe Customer Service job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Adobe/CJA Data Analyst

Adobe/CJA Data Analyst

Workforce Connections

Saint Louis, MO • Remote

$67/hr

Contractor

Posted 27 days ago

Job description

Adobe Analytics/CJA Data Analyst

Location: Remote (U.S. – nationally sourced)
Schedule: Monday–Friday, 8:00 AM–5:00 PM (no overtime)
Duration: Contract through April 30, 2026
Extension/Conversion: Possible
Start Date: November 3, 2025

Overview

We are seeking a highly experienced Senior Data Analyst to support digital product and web experience initiatives through advanced behavioral and usage analytics. This role focuses on translating business objectives into measurable insights, building dashboards, and presenting actionable findings to product and business stakeholders.

The ideal candidate is a strong analyst—not an implementation-only specialist—with deep experience in Adobe Customer Journey Analytics (CJA) and a proven ability to communicate insights clearly to decision-makers.

Key Responsibilities

  • Analyze digital and behavioral data to measure usage, performance, and progress toward defined OKRs

  • Partner with product, UX, and business teams to translate business questions into measurable analytics requirements

  • Design, build, QA, and maintain feature-level dashboards in Adobe Customer Journey Analytics

  • Validate data accuracy and integrity across dashboards and reports

  • Perform trend analysis and provide insights and recommendations to stakeholders

  • Present findings, outcomes, and next steps to leadership and cross-functional teams

  • Participate in agile ceremonies, design reviews, and analytics planning sessions

  • Support alignment on tracking standards across multiple teams

  • Manage multiple projects, timelines, and stakeholder expectations simultaneously

  • Mentor or support junior analysts as needed

Required Qualifications

  • Bachelor’s degree in Data Science, Business Analytics, or a related field (or equivalent experience)

  • 10+ years of experience in behavioral or digital analytics

  • Advanced expertise in Adobe Analytics and Adobe Customer Journey Analytics (CJA)

  • Strong experience building custom dashboards and reports in CJA workspaces

  • Proven ability to perform data analysis, visualization, and storytelling for non-technical audiences

  • Excellent stakeholder communication and collaboration skills

  • Strong attention to detail and analytical rigor

Preferred Qualifications

  • Adobe Customer Journey Analytics Business Practitioner or Professional certification

  • Healthcare industry experience

  • Familiarity with UX principles and customer journey analysis

  • Experience collaborating with product managers, designers, and web decision-makers

  • Exposure to agile development environments

  • Experience with tools such as Miro or Figma for conceptual analytics planning

What Makes This Role Unique

  • High-visibility role supporting digital experience and product strategy

  • Opportunity to shape and standardize behavioral usage tracking across teams

  • Strong emphasis on analysis, dashboards, and stakeholder presentations (not backend implementation)

  • Collaborative, motivated team environment focused on data-driven decision-making

Top Required Skills (Ranked)

  1. Data Analysis & Visualization – expert level

  2. Adobe Analytics / Adobe Customer Journey Analytics (CJA) – advanced

  3. Data storytelling and attention to detail

Team & Culture

You’ll join a small, collaborative analytics team (mix of full-time employees and contractors) that supports digital product domains across the enterprise. The group values innovation, data integrity, and partnership. This role is key to demonstrating the business value of digital experiences through measurable outcomes.

CLIENT does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.