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Text Customer Service Jobs (NOW HIRING)

Customer Service Representative at Charlie

text

Seattle, WA · On-site

$20.50 - $27.50/hr

Administrative Assistant Responsibilities: Handle administrative requests and queries from senior managers Organizing and scheduling appointments with admin software Planning meetings and taking ...

Bel Furniture

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CUstomer Service

San Antonio, TX · On-site

$15/hr

Assisting customer over the phone, email and text message. Scheduling service, repairs, ecommerce orders. Company Description Family owned furniture retailer.

Belmar Bakery & Cafe

Customer Service

Amarillo, TX

$11 - $13/hr

Belmar Bakery & Cafe in Amarillo, TX is looking for a customer service person to join our 20 person ... By applying to this job, you agree to receive periodic text messages from this employer and ...

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How much do text customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for text customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

More about Text Customer Service jobs

What cities are hiring for Text Customer Service jobs?

Cities with the most Text Customer Service job openings:

What states have the most Text Customer Service jobs?

States with the most job openings for Text Customer Service jobs include:

What job categories do people searching Text Customer Service jobs look for?

The top searched job categories for Text Customer Service jobs are:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Bilingual Customer Service Rep- Spanish/English

Allegiance Staffing

Greensboro, NC • On-site

$16/hr

Full-time

Posted 8 days ago

Job description

Job Title: Bilingual Customer Service Representative (Spanish/English)
Employment Type: Full-Time, Temp-to-Hire
Location: Greensboro, NC
Pay: $16.00 per hour
Schedule: Monday through Friday, 8:00 AM - 5:00 PM
Job Summary:
We are seeking a professional, customer-focused, and detail-oriented Bilingual Customer Service Representative (Spanish/English) to join our manufacturing team. The ideal candidate will have excellent communication skills, a professional phone presence, and experience handling customer orders over the phone. This position serves as a key liaison between customers and internal departments, ensuring accurate order processing and exceptional customer service.
Key Responsibilities:
  • Answer incoming customer calls in both English and Spanish in a professional and courteous manner.
  • Process customer orders accurately and efficiently.
  • Enter and maintain customer order information using Microsoft Excel and company systems.
  • Provide customers with product information, pricing, shipping updates, and order status.
  • Resolve customer inquiries and concerns promptly and professionally.
  • Communicate effectively with production, shipping, and warehouse teams to ensure timely order fulfillment.
  • Review orders for accuracy and attention to detail before processing.
  • Maintain accurate customer records and documentation.
  • Respond to customer emails and follow up on open issues.
  • Perform general administrative and customer service support duties as assigned.
Required Qualifications:
  • Fluent in English and Spanish (verbal and written).
  • Previous Customer Service Representative (CSR) experience.
  • Experience taking and entering customer orders over the phone.
  • Strong attention to detail and commitment to accuracy.
  • Excellent verbal communication skills with a clear, professional phone voice.
  • Proficiency in Microsoft Excel and basic computer applications.
  • Strong organizational and multitasking abilities.
  • Ability to work effectively in a fast-paced manufacturing environment.
  • High School Diploma or GED.
Preferred Qualifications
  • Previous experience in a manufacturing or industrial environment.
  • Experience with ERP, order entry, or inventory management systems.
Core Competencies
  • Customer Service Excellence
  • Attention to Detail
  • Professional Communication
  • Data Entry Accuracy
  • Problem Solving
  • Time Management
  • Teamwork
  • Organization and Follow-Through
Physical Requirements:
  • Ability to remain seated and work at a computer workstation for extended periods.
  • Frequent use of telephone, computer, and office equipment.
  • Ability to occasionally lift up to 20 pounds.
  • Ability to move throughout the facility as needed.
Additional Benefits:
  • Temp-to-Hire Opportunity
  • Immediate Start Available
  • Stable Full-Time Schedule
  • Growth and Advancement Opportunities
  • Long-Term Career Potential
Apply Today:
For immediate consideration, text CSR to 336-646-6886.
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About Allegiance Staffing

Sourced by ZipRecruiter

In 2002, a group of frustrated staffing franchisees decided it was time for a new kind of staffing agency. It would be an agency that was 100% focused on customer satisfaction. Allegiance Staffing was born. Since then, we have attracted other like-minded individuals to join our family and expand our talent network. Our agency has the flexibility to operate at the local level while maintaining strong core values that every branch of Allegiance Staffing shares.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

The Woodlands, TX, US

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