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Text Customer Service Jobs (NOW HIRING)

Naturals2Go

Customer Service

Savannah, GA · On-site

$47K/yr

... customers receive outstanding service throughout the support process. Success in this role requires ... Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.

Naturals2Go

Customer Service

Savannah, GA · On-site

$47K/yr

... customers receive outstanding service throughout the support process. Success in this role requires ... Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.

Naturals2Go

Customer Service

Savannah, GA

$47K/yr

... customers receive outstanding service throughout the support process. Success in this role requires ... Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.

Naturals2Go Holdings, LLC

Customer Service

Savannah, GA · On-site

... customers receive outstanding service throughout the support process. Success in this role requires ... Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.

AptivaCorp

Customer Service Representative

Mason, OH · On-site

$14/hr

Job Title/ - Customer Service Rep - incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering - manufacturing optical lab. not retail calls. Start date:

Champion AC

Customer Service Representative

Bulverde, TX · On-site

$18.50 - $25/hr

Overview (Text Only)Champion Home Services is based in San Antonio, providing top-quality HVAC, ... Champion Home Services in Bulverde, Texas has an exciting opportunity for a Customer Service ...

Champion AC

Customer Service Representative

Bulverde, TX · On-site

$18.50 - $25/hr

Overview (Text Only) Champion Home Services is based in San Antonio, providing top-quality HVAC, ... Handle inbound customer service calls including, but not limited to: * Booking appointments

CARAMEL PASTRIES

Customer Service

Lancaster, CA

$16.90/hr

Customer Service Associate - Bakery (Reading & Writing Skills Required) Location: Lancaster, CA ... By applying to this job, you agree to receive periodic text messages from this employer and ...

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Text Customer Service information

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$9

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How much do text customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for text customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do I become a text chat agent?

To become a text chat agent, you typically need strong communication skills, basic computer proficiency, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or customer service protocols. Relevant skills include typing speed, problem-solving, and familiarity with customer service software.

How to make 1000 a week remote?

A remote Text Customer Service role can potentially pay $1,000 or more per week with high-volume clients, overtime, or by working multiple shifts. Increasing earnings may require developing strong communication skills, gaining experience, and working for companies that offer competitive pay rates or performance bonuses.

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

Is paid chatting a legitimate job?

Paid chatting jobs, including those for customer service roles, can be legitimate if offered by reputable companies that comply with labor laws. However, some online opportunities may be scams, so it is important to verify the company's credibility and avoid jobs that require upfront payments or seem suspicious.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

How much does Amazon customer service chat pay?

Amazon customer service chat agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timing. The role often requires good communication skills and familiarity with customer service tools, with some positions offering additional incentives or bonuses.
More about Text Customer Service jobs
What cities are hiring for Text Customer Service jobs? Cities with the most Text Customer Service job openings:
What states have the most Text Customer Service jobs? States with the most job openings for Text Customer Service jobs include:
What job categories do people searching Text Customer Service jobs look for? The top searched job categories for Text Customer Service jobs are:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Outbound Customer Service Agent - Flow Automotive Companies

Outbound Customer Service Agent - Flow Automotive Companies

Flow Automotive Companies

Winston Salem, NC

$13.75 - $18.50/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 27 days ago

Flow Automotive rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

46th of 142 rated car dealerships

Job description

The automotive industry is transforming and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.


We’re hiring Automotive Outbound Customer Service Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success.


What You'll Do:

  • Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
  • Call Flow customers to update them on current recalls, retention offers, and service repair contract options
  • Set high-quality appointments for service visits
  • Use CRM and telephony systems to call and text customers 
  • Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
  • Meet daily/weekly/monthly performance targets
  • Work on-site in our office (not a hybrid or remote position)


Who We're Looking For:

  • A positive, goal-oriented work ethic with a desire to grow earnings through performance
  • Ability to think critically and match products or services to customer needs
  • Team player with a professional presence and proactive attitude
  • No automotive experience required – we train for success!


Why Join Flow Automotive?

  • Be part of a company that values innovation, community, and growth
  • Join a high-performance team in an industry-leading Business Development Center
  • Opportunity for career growth, leadership development, and internal promotions


Flow provides competitive earning opportunities and a comprehensive benefits plan including:


Medical, dental, and life insurance (including dependent coverage)

  • Paid time off
  • Paid volunteer time
  • State of the art fitness facility on site
  • 401(k) Retirement Plan and Financial Wellness Program
  • Thrive@Flow Wellness Program with on-site nurse
  • Employee pricing for automotive service and vehicle purchases
  • Scholarship program for children of employees


Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Pre-employment drug screening is required.

Keywords to Help You Find This Job:
Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales Development Representative | Inbound/Outbound Sales | Online Car Sales | Automotive CRM | Entry-Level Sales | Appointment Setter | Personal Shopper | Customer Support | Digital Concierge | Car Dealership Jobs | Service Scheduler | Remote-Friendly Sales (if applicable) | Hospitality | Military Experience | Winston-Salem Jobs | Triad NC Jobs

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