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Text Customer Service Jobs (NOW HIRING)

Customer Service Representative at Charlie

text

Seattle, WA

$20.50 - $27.50/hr

Administrative Assistant Responsibilities: Handle administrative requests and queries from senior managers Organizing and scheduling appointments with admin software Planning meetings and taking ...

Naturals2Go

Customer Service

Savannah, GA · On-site

$47K/yr

... customers receive outstanding service throughout the support process. Success in this role requires ... Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.

Champion AC

Customer Service Representative

Bulverde, TX · On-site

$18.50 - $25/hr

Overview (Text Only) Champion Home Services is based in San Antonio, providing top-quality HVAC, ... Champion Home Services in Bulverde, Texas has an exciting opportunity for a Customer Service ...

Nooga Paws

customer service

Chattanooga, TN

$15/hr

Part-Time Customer Service Associate - Nooga Paws Join the Nooga Paws Team! Do you love animals and ... By applying to this job, you agree to receive periodic text messages from this employer and ...

Ted Todd Insurance

Customer Service

Estero, FL · On-site

$22 - $26/hr

Our Customer Service team is the heart of our agency supporting clients, solving problems, and ... Communicate through phone, email, text, and chat with equal clarity and professionalism. * Listen ...

Taboola

CUSTOMER SERVICE

New York, NY · On-site

$60.25/hr

Join Taboola as a Customer Service Representative! Are you passionate about helping others and ... By applying to this job, you agree to receive periodic text messages from this employer and ...

PostalAnnex+

Customer service

Hood River, OR · On-site

$16.50 - $18.50/hr

Join Our Team as a Customer Service Representative at PostalAnnex+ in Hood River, OR! Are you a ... By applying to this job, you agree to receive periodic text messages from this employer and ...

Fast Lane Laundry

Customer Service

Saint Charles, IL

$15.50 - $16.50/hr

Join Our Team as a Customer Service Representative at Fast Lane Laundry! Looking for a role where ... By applying to this job, you agree to receive periodic text messages from this employer and ...

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Text Customer Service information

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How much do text customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for text customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

More about Text Customer Service jobs
What cities are hiring for Text Customer Service jobs? Cities with the most Text Customer Service job openings:
What states have the most Text Customer Service jobs? States with the most job openings for Text Customer Service jobs include:
What job categories do people searching Text Customer Service jobs look for? The top searched job categories for Text Customer Service jobs are:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

text

Customer Service Representative at Charlie

Seattle, WA

$20.50 - $27.50/hr

Full-time

Posted 24 days ago

Job description

Administrative Assistant Responsibilities: Handle administrative requests and queries from senior managers Organizing and scheduling appointments with admin software Planning meetings and taking detailed minutes Job brief We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities. What does an Administrative Assistant do.

Administrative Assistant responsibilities include making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office equipment. If you also have previous experience as a Secretary or Executive administrative assistant and familiarity within our industry, we'd like to meet you.

Ultimately, a successful Admin Assistant should ensure the efficient and smooth day-to-day operation of our office. Responsibilities Answer and direct phone calls Organize and schedule appointments Plan meetings and take detailed minutes Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists Book travel arrangements Submit and reconcile expense reports Provide general support to visitors Act as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Requirements Proven experience as an administrative assistant, virtual assistant or office admin assistant Knowledge of office management systems and procedures Working knowledge of office equipment, like printers and fax machines Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) Excellent time management skills and the ability to prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational skills with the ability to multi-task High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

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