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Text Customer Service Jobs in Connecticut (NOW HIRING)

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Text Customer Service information

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Connecticut? For Text Customer Service jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Connecticut look for? The top searched job categories for Text Customer Service jobs in Connecticut are:
What cities in Connecticut are hiring for Text Customer Service jobs? Cities in Connecticut with the most Text Customer Service job openings:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Connecticut as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service/Inside Sales Representative

CT Pest Solutions

Naugatuck, CT • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

CT Pest Solutions is an exciting, innovative, fast growing Pest and Wildlife company that services most of Connecticut. As protectors of public health, our mission is to improve the quality of life for both our employees and customers. CT Pest Solutions is seeking a reliable, motivated Customer Service/Inside Sales Representative to enjoy our culture of teamwork, growth, accountability, respect and integrity.


We offer:

  • Competitive pay and annual performance based bonuses
  • Health Insurance 70%Employer Paid
  • 401(k) with Company Matching
  • Dental Insurance 50% Employer Paid
  • Vision Insurance 50% Employer Paid
  • Life Insurance 100% Employer Paid
  • Accidental Death & Dismemberment
  • Short & Long Term Disability
  • PTO
  • Paid Holidays
  • Advancement Opportunity & Career Path


Responsibilities include communicating with customers by providing information regarding services and other administrative activities for the Company. The Customer Service/Inside Sales Representative is also responsible for selling pest and wildlife services via phone, email or text messaging to commercial organizations and / or residential settings to meet their needs.


Essential Duties and Responsibilities


The essential functions include, but are not limited to the following:


  • Answering phones, responding to emails and text messages.
  • Providing information about our services via phone, email and text messaging.
  • Providing Solutions to customer inquiries.
  • Receiving and delivering messages timely to technicians verbally and/or in writing.
  • Create estimates/service agreements for current or prospective customers.
  • Following up on pending estimates/service agreements.
  • Respond promptly to inquires from potential customers.
  • Scheduling and entering work orders for pest control jobs and wildlife services.
  • Collecting past-due receivables.
  • Proactively identifying and resolving scheduling conflicts. 
  • Other duties as assigned


To learn more about CT Pest Solutions employment opportunities please visit our career site at www.ctpestsolutions.com/about-us/career-opportunities/


Job Type: Full-time


Salary: $22.00-$25.00 per hour (based on experience) 


Benefits:

  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Long Term & Short Term Disability
  • Accidental Death & Dismemberment
  • Paid time off
  • Referral program
  • Retirement plan


Schedule:

  • 8 hour shift
  • Weekend availability


Supplemental pay types:

  • Bonus pay


Education:

  • High school or equivalent (Required)


License/Certification:

  • Valid Driver's License