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Text Customer Service Jobs in Connecticut (NOW HIRING)

Carquest- Technet

Automotive Service Advisor

Orange, CT · On-site

... customers informed of their vehicle's status while in the shop over the phone, via email, text and ... That is just part of what sets a TechNet Automotive Service Center apart from the rest. Come join ...

NVA

Client Services Representative

Mansfield Center, CT · On-site

$16.25 - $22.25/hr

Client Service Representative (CSR) East Brook Animal Hospital Full-Time Veterinary Receptionist ... contact you via text message from an identified NVA representative for recruiting-related ...

Compass Group

FOOD SERVICE WORKER

Hartford, CT · On-site

$16.94/hr

Text JOB to 75000 and search requisition ID number 1534339. The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Resolves ...

Monaco Ford

Mobile Service Technician

Glastonbury, CT · On-site

As our Mobile Service program continues to grow, we're looking for a skilled technician to deliver ... customers, we'd love to hear from you. For more information apply here or contact Caitlin via text ...

Monaco Ford

Mobile Service Technician

Glastonbury, CT

As our Mobile Service program continues to grow, we're looking for a skilled technician to deliver ... customers, we'd love to hear from you. For more information apply here or contact Caitlin via text ...

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All JobsText Customer Service JobsText Customer Service Jobs in Connecticut

Text Customer Service information

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Connecticut? For Text Customer Service jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Connecticut look for? The top searched job categories for Text Customer Service jobs in Connecticut are:
What cities in Connecticut are hiring for Text Customer Service jobs? Cities in Connecticut with the most Text Customer Service job openings:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Connecticut as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Temporary. Highlights an 98% In-person, and 2% Remote job distribution.

Customer Service Representative

Sila Services

Portland, CT • On-site

$18 - $25/hr

Full-time

Dental, Vision, Retirement

Re-posted 18 days ago

Job description

Job description:

Customer Service Representative

Absolute Air Services is Portland, CT's expert heating and cooling company. We offer heating and air conditioning services in and around Portland.

Absolute Air believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Absolute's mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

The Customer Service Representative works as the primary liaison between our customers and our HVAC field service technicians and sales professionals.

 
$18 - $26 an hour

Responsibilities:

  • To cheerfully answer the phone and assist customers with booking appointments for service techs, following up on jobs, selling products and/or services, and handling basic customer issues.
  • Field inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company's plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

The ideal Customer Experience Representative must have:

  • The ability to work Monday thru Friday and a rotational Saturday.
  • Excellent communication, organizational and interpersonal skills.
  • A polished and professional demeanor.
  • Self-motivation and discipline.
  • An ambitious and competitive nature.
  • Highly evolved customer service skills.
  • A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Experience Representative will receive:

  • Hourly rate depending on experience + on call pay.
  • Benefits: See below
  • Potential for monthly bonuses/commissions.
  • Comprehensive, paid training.
  • On-going training and mentorship.

Requirements:

  • Ability to commute to the office daily.
  • Ability to work from home with WIFI for the on-call shift.
  • Minimum of three years of customer service experience.
 
 
Job Type: Full-time
Benefits:
401(k)401(k) matchingDental insuranceHealth insurancePaid time offParental leaveMedical, Dental, and Vision insurance
Shift:
Day shiftMorning shift
Weekly day range:
Monday to FridayRotating weekends
Work setting:
In-personOffice
Pay Rate: $18-$25 per hour
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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