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Chat Representative Jobs in Connecticut (NOW HIRING)

Aquarion

Customer Service Representative

Monroe, CT · On-site

$24.75/hr

Customer Service Representative Monroe, CT, US, 06468 Aquarion Water Company is the public water ... Receive and respond (via phone, email and chat) to all types of customer inquires with regard to ...

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Sharecare

Lead Customer Service Rep

Hartford, CT · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

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All JobsChat Representative JobsChat Representative Jobs in Connecticut

Chat Representative information

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$10

$20

$32

How much do chat representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat representative in Connecticut is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.97 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Connecticut? The most popular types of Chat Representative jobs in Connecticut are:
What are popular job titles related to Chat Representative jobs in Connecticut? For Chat Representative jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Connecticut look for? The top searched job categories for Chat Representative jobs in Connecticut are:
What cities in Connecticut are hiring for Chat Representative jobs? Cities in Connecticut with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Connecticut as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $41,964 per year, or $20.2 per hour.

Customer Service Representative

Excel Partners

Monroe, CT • On-site

$21/hr

Other

Re-posted 1 hour ago

Job description

Job Position: Part Time Temporary Customer Service Representative
Location: Monroe, CT 06468
Pay Rate: $21.00/hr
Description: Our client is looking to hire a new temp for the Customer Service Department.
Start Date: ASAP - Open Ended.
Pay rate $21 an hour.
Part Time Temporary Customer Service Rep
25-28 hours a week
Quick in-person interview with the hiring managers.
Job Summary
A position is available in the Customer Service Department. As the voice of our company, we are pursuing individuals who are customer focused, reliable, have excellent organizational, verbal, and written communication skills, and above average problem-solving skills. A minimum of five (5) years' experience in a call center environment is required and prior use of SAP is highly desired. Bilingual a plus. Applicants must be genuinely excited to deliver exceptional customer service and have a proven track record of excellence.
We depend on knowledgeable professional to interact with our valued customers who have questions or concerns. We're looking for highly skilled call center representative to join our team, manage a large volume of inbound calls. As the voice of the company, the call center representative must be customer focus, reliable and possess excellent verbal and written communication skills. Bilingual a plus.
Principal Responsibilities
Applicants must be able to perform the following primary duties in a manner consistent with the Company's mission to be the service provider, employer, and investment of choice through a relentless commitment to excellence:
Receive and respond (via phone, email, and chat) to all types of customer inquiries about such matters as billing, quality and service, meter and remote malfunctions, collections (installment plans, arrangements, billing), property transfers and final bills, adjustments and other service-related issues. Ability to navigate and properly account for all customer contacts in the SAP system.
Resolve customer inquiries or complaints to ensure first-call problem resolution and customer satisfaction; arrange for service or reading departments to perform work as necessary; ability to problem-solve and thoroughly research to successfully resolve issues.
Verify and process changes of addresses, property transfers, foreclosures, and bankruptcies.
Ability to handle as least 50-100 calls per day in a reactive environment.
Compose letters and emails using Outlook, Word, and chat.
Excellent computer skills and previous experience working in a customer relationship management system/database.
Self-starter with strong organizational skills.
Occasional overtime and attendance at after-hours department staff meetings is required.
Various other duties as required.
Preferred Requirements
Strongly Preferred Requirements include:
Experience in call center
Expertise in conflict resolution
Ability to multi-task effectively.
Education/Certifications
A high school diploma is required (preferably an associate degree in a business-related field).
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