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Chat Representative Jobs in Connecticut (NOW HIRING)

Equinavia

Customer Service Representative

Watertown, CT · On-site

$18/hr

Communicate with customers via phone, email, chat, social media and reviews * Order import and ... The best Customer Service Representatives are patient, empathetic, and passionately communicative.

Ethan Allen

Client Services Rep. II

Danbury, CT · On-site

$16.25 - $22.25/hr

Respond to telephone, email, and live chat inquiries from clients and retailers. * Keep up-to-date on new information or changes that have been issued to the product line or within the company.

Hello Sunshine Travels

Customer Service

Waterbury, CT · On-site

$16.25 - $22.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible ... Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.

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Showing results 21-40

All JobsChat Representative JobsChat Representative Jobs in Connecticut

Chat Representative information

See Connecticut salary details

$10

$20

$32

How much do chat representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for chat representative in Connecticut is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.97 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Connecticut?

The most popular types of Chat Representative jobs in Connecticut are:

What are popular job titles related to Chat Representative jobs in Connecticut?

For Chat Representative jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Connecticut look for?

The top searched job categories for Chat Representative jobs in Connecticut are:

What cities in Connecticut are hiring for Chat Representative jobs?

Cities in Connecticut with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Connecticut as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $41,964 per year, or $20.2 per hour.

Customer Support Rep

Monroe, CT • Hybrid

Merritt Staffing - Stratford
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Merritt Staffing - Stratfordexternal

$16 - $21.50/hr

Full-time

Re-posted 16 days ago

Job description

Our client in Monroe is adding to their busy team. Fun company. Great benefits and discounts. Hybrid work schedule.


Position: Customer Support Representative

Objective: To provide superior customer support and account management for product divisions through various communication channels, ensuring premium service and the highest level of customer satisfaction.

Reporting Relationship:

Primary Responsibilities:

  • Manage a large volume of orders and calls through the order fulfillment process.
  • Perform accurate data entry of detailed information in accordance with established standards.
  • Provide premium after-sales service for the customer network of brands.
  • Communicate frequently with in-house and external repair centers to optimize service and repair turnaround times.
  • Provide accurate information to consumers regarding after-sales service, company policies, and procedures.
  • Resolve order errors and pricing discrepancies within a timely manner.
  • Manage validation checks at multiple touch points throughout order to invoice process.
  • Participate in process improvement and documentation outlining daily functions and use to assist with training/cross-training.
  • Tactfully communicate and enforce company policies, procedures, and standards with sales team and customers.
  • Solve complex and critically time-sensitive problems with minimal supervision.
  • Independently manage necessary reports required for accurate order fulfillment.
  • Identify and appropriately escalate calls requiring Management level negotiation and persuasion.
  • Support mid-level projects that may not be associated with daily activities.
  • Make independent decisions on shipping, pricing, and allocations to maximize customer experience.
  • Participate in internal and external meetings and provide feedback.
  • Manage and resolve consumer inquiries related to products, D2C orders, and repairs through voice, live chat, email, and SMS channels.
  • The ability to consistently meet and exceed customer satisfaction goals and performance metrics.
  • Stay updated on product knowledge and industry trends to provide excellent customer service.
  • Execute user acceptance testing accurately and effectively to ensure processes and workflows function according to company standards.

  • Minimum 3+ years’ experience in the field of Customer Support.
  • Experience working with phone queues and case handling systems. (Salesforce experience preferred)
  • Excellent verbal and written communication skills.
  • Strong customer service soft skills, including empathy, patience, and active listening.
  • Ability to multi-task in a fast-paced team environment.
  • Elevated level of accuracy and attention to detail.
  • Excellent time management and prioritization skills.
  • Initiative-taker with a solid ability to manage tasks and customers.
  • Strong computer aptitude with Microsoft Office Products and prior SAP/ERP systems experience.
  • Displays strong initiative in assisting and following through on tasks.
  • Must be able to work outside of business hours when business needs require, including weekends.
Merritt Staffing logo

About Merritt Staffing

Sourced by ZipRecruiter

Merritt Staffing specializes in matching the right people with the right jobs at the right companies, through our personalized, hands-on approach to recruiting and staffing. If you are seeking employment, we work with you on an individual basis to learn about your career goals and needs. Our career counselors go the extra mile, providing help on everything from assisting you with your resume to interview preparation, including tutorials for skills you will need on the job. We work hard to help you find – and land – the position that is just right for you. If you are seeking employees, we work with your company to learn about your goals. Our experienced staffing consultants can help you define your staffing needs and provide unique insights into today’s labor market. We pride ourselves on our proactive strategy for recruiting and retaining high-quality candidates.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Stamford, CT, US

Year founded

1989

Social media

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