ZipRecruiter

Log In

1

Virtual Customer Service Jobs in Connecticut (NOW HIRING)

Kelly Services

Customer Service

Avon, CT

$15.75 - $21.50/hr

Customer Service Representative - Serve as the primary point of contact for health care members, providers, pharmacies, and other insurance carriers. Assist with claim and prescription-related issues ...

Kelly Services

Customer Service

Avon, CT · On-site

$15.75 - $21.50/hr

Customer Service Representative - Serve as the primary point of contact for health care members, providers, pharmacies, and other insurance carriers. Assist with claim and prescription-related issues ...

dbi

Customer Service Representative

Danbury, CT · On-site

$16.25 - $22.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

Hello Sunshine Travels

Customer Service

Waterbury, CT · On-site

$16.25 - $22.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible Schedule | About the Role: We're looking for an enthusiastic and detail-oriented Customer Service ...

KFC- Kedis

Customer Service

Danbury, CT

$16.25 - $22.25/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

KFC- Kedis

Customer Service

Norwalk, CT

$16.25 - $22/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

Axelon

Customer Service Rep -FMLA

Bloomfield, CT · On-site

$20/hr

Customer Service Rep - FMLA Location: Bloomfield, CT Max Pay Rate: $20 Per Hour Core Skills and ... Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed ...

next page

Showing results 1-20

All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Connecticut

Virtual Customer Service information

See Connecticut salary details

$9

$16

$24

How much do virtual customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual customer service in Connecticut is $16.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and email platforms. Many employers also prefer prior experience in customer support and a reliable internet connection. Certifications in customer service or related fields can enhance your prospects.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What are the most commonly searched types of Customer Service jobs in Connecticut? The most popular types of Customer Service jobs in Connecticut are:
What are popular job titles related to Virtual Customer Service jobs in Connecticut? For Virtual Customer Service jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service jobs in Connecticut look for? The top searched job categories for Virtual Customer Service jobs in Connecticut are:
What cities in Connecticut are hiring for Virtual Customer Service jobs? Cities in Connecticut with the most Virtual Customer Service job openings:
Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 3% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,610 per year, or $16.2 per hour.

Virtual Customer Service Representative - Entry-Level

American Income Life Insurance Company

Hartford, CT • On-site, Remote

$90K - $120K/yr

Full-time

Posted 10 days ago

Job description

AO Globe Life is expanding its fully remote team and seeking experienced, people-focused professionals who want to bring their leadership mindset and client service experience into a mission-driven organization.
This opportunity is ideal for individuals with backgrounds in management, operations, client service, consulting, or team leadership who want the flexibility of working remotely while continuing to grow professionally.
In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, guide clients through available options, and support them throughout the enrollment process while contributing to a collaborative and growth-focused team environment.
Our organization provides structured training, mentorship, and ongoing professional development designed to help professionals succeed in a remote setting.
Key Responsibilities
  • Connect with individuals who have expressed interest in learning about benefit programs
  • Schedule and conduct virtual consultations with clients via Zoom
  • Guide individuals and families through available benefit options
  • Support clients through the enrollment process and follow-up communication
  • Maintain accurate and organized digital client records
  • Provide professional, client-focused service throughout the client experience
  • Participate in mentorship programs, team development sessions, and training calls
  • Collaborate with colleagues to share best practices and support team performance
Qualifications
Successful candidates typically demonstrate:
  • Strong communication and relationship-building skills
  • Experience in leadership, client service, consulting, or operations roles
  • High levels of organization and accountability in a remote work environment
  • Confidence using video conferencing platforms and digital tools
  • A service-focused mindset and desire to help others

Experience in customer service, consulting, leadership, operations, or client management is helpful but not required.
Requirements
  • Must be legally authorized to work in the United States
  • Reliable internet connection
  • Windows-based laptop or desktop computer with a functioning webcam
What We Offer
  • 100% remote work environment
  • Flexible scheduling
  • Warm leads provided - no cold calling or prospecting
  • Weekly pay via direct deposit
  • Full training and licensing support
  • Monthly and quarterly performance bonuses
  • Leadership development opportunities and advancement pathways
  • A supportive, people-focused team culture
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States.
Our remote-first organization focuses on service, leadership development, and creating meaningful career opportunities for professionals nationwide.

Apply