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Customer Service Manager Jobs in Connecticut (NOW HIRING)

Hobby Lobby

Customer Service Manager

Milford, CT · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

BIC

Customer Service Manager

Shelton, CT · On-site

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...

BIC

Customer Service Manager

Shelton, CT · On-site

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...

BIC

Be Seen First

Customer Service Manager

Shelton, CT · On-site

$115K - $125K/yr

Partner with the Senior Manager, Customer Service - US, and cross-functional leaders to support the execution of BIC's broader three-year growth and supply chain strategy. * Lead change management ...

Windham IGA

Customer Service Manager

Willimantic, CT · On-site

We're looking for a Customer Service Manager who will help lead our front end and keep that Bob's experience strong every single day. What You'll Do: You'll be the go-to leader for our cashiers and ...

Parker

Customer Service Manager

New Britain, CT · On-site

Position Summary Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical ...

VIP Tires & Service

Service Manager

Wallingford, CT

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Wallingford, CT · On-site

$85K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

Hobart Services

Service Manager

Hartford, CT · On-site

$75K - $113K/yr

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results. * Talent development. * Increasing employee ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Connecticut

Customer Service Manager information

See Connecticut salary details

$23.3K

$55.2K

$96.1K

How much do customer service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer service manager in Connecticut is $55,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Connecticut?

The most popular types of Customer Service jobs in Connecticut are:

What are popular job titles related to Customer Service Manager jobs in Connecticut?

For Customer Service Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Connecticut look for?

The top searched job categories for Customer Service Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Customer Service Manager jobs?

Cities in Connecticut with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Connecticut as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,173 per year, or $26.5 per hour.

Customer Service Manager

Milford, CT • On-site

Hobby Lobby
Retail • 10K+ employees

6.3

Company rating: 6.3 out of 10

Based on 890 frontline employees who took The Breakroom Quiz

18th of 39 rated national retailers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Hobby Lobbyexternal

$20.15 - $21.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Job Description - Overview
New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:
  • Perform duties as front-end manager
  • Assist customers with returns
  • Manage registers
  • Assist customers as needed
  • Provide excellent customer service

Starting full-time range - $20.15 - $21.15 per hour
Job Description - Requirements
  • Excellent Customer Service Skills
  • Basic Computer Skills
  • Desire To Learn
  • Trustworthy And Dependable
  • Super Friendly
  • Previous Work References
If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you.
Full-Time Benefits include:
  • Competitive Wages
  • Medical, Dental, Vision and Prescription Benefits
  • 401(k) Program with Company Match
  • Paid Vacation
  • Sick / Personal Pay (SPP)
  • Employee Discount
  • Life Insurance and Long Term Disability Insurance (LTD)
  • Flexible Spending Plan
  • Holiday Pay

Hobby Lobby Stores, Inc., is an Equal Opportunity Employer.
For reasonable accommodation of disability during the hiring process call (800) 200-1494.
Hobby Lobby logo

About Hobby Lobby

Sourced by ZipRecruiter

Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

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What Hobby Lobby employees say

Pay

Benefits

Hours and flexibility

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