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Customer Service Manager Jobs in Torrington, CT (NOW HIRING)

STEEL CRAFT

Customer Service Manager

Hartford, CT · On-site

$90 - $140/hr

The Customer Service Manager oversees the customer service function while managing key client relationships and driving strategic account growth. This leadership role is responsible for guiding the ...

VIP Tires & Service

Service Manager

Wallingford, CT

$85K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Wallingford, CT

$85K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Torrington, CT

Customer Service Manager information

See Torrington, CT salary details

$24.2K

$57.3K

$99.7K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Torrington, CT is $57,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Torrington, CT?

The most popular types of Customer Service jobs in Torrington, CT are:

What are popular job titles related to Customer Service Manager jobs in Torrington, CT?

For Customer Service Manager jobs in Torrington, CT, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Torrington, CT look for?

The top searched job categories for Customer Service Manager jobs in Torrington, CT are:

What cities near Torrington, CT are hiring for Customer Service Manager jobs?

Cities near Torrington, CT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Torrington, CT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,251 per year, or $27.5 per hour.

Customer Service Manager

Hunter Regional Healthcare

Brookfield, CT • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations:

  • Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
  • Successfully lead, build and develop a team for modeling service excellence
  • Maintain associate payroll, benefit and performance information
  • Hire, coach, mentor and develop associates
  • Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
  • Display initiative to succeed in an entrepreneurial culture.
  • Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
  • Multi- task within a fast paced service environment.
  • Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
  • Provide responsive communication of information to Director of Customer Care, associates and customers.
  • Proactively resolve escalated customer issues.
  • Able to identify opportunities and find solutions for continuous improvement
  • Problem-solve, organize and balance multiple priorities within a fast-paced environment.
  • Maintain composure when handling unexpected challenges and competing demands.
  • Perform additional functions that may be assigned at the discretion of management.

Qualifications:

  • Minimum three years' management experience in a customer service or retail environment.
  • Proficient in PC-based applications.
  • Leadership skills required.
  • Bachelor's degree preferred.
  • Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

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