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Customer Service Manager Jobs in Meriden, CT (NOW HIRING)

Venteon

Customer Service Manager

Middletown, CT · On-site

Customer Service Manager - Middletown, CT Minimum 5 years of experience as a Customer Service Manager Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing ...

Hobby Lobby Careers

Customer Service Manager

Milford, CT · On-site

$16.95 - $17.95/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Parker

Customer Service Manager

New Britain, CT · On-site

Position Summary Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical ...

Aalberts Ht

Customer Service Manager

Manchester, CT · On-site

Description The Customer Service Manager ensures customer satisfaction by serving as the primary liaison between the company and its clients. This role is responsible for contract review ...

Aalberts Ht

Customer Service Manager

Manchester, CT · On-site

Description The Customer Service Manager ensures customer satisfaction by serving as the primary liaison between the company and its clients. This role is responsible for contract review ...

VIP Tires & Service

Service Manager

Wallingford, CT

$85K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Wallingford, CT

$85K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

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Customer Service Manager information

See Meriden, CT salary details

$24K

$56.8K

$99K

How much do customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer service manager in Meriden, CT is $56,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Meriden, CT? The most popular types of Customer Service jobs in Meriden, CT are:
What are popular job titles related to Customer Service Manager jobs in Meriden, CT? For Customer Service Manager jobs in Meriden, CT, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Meriden, CT look for? The top searched job categories for Customer Service Manager jobs in Meriden, CT are:
What cities near Meriden, CT are hiring for Customer Service Manager jobs? Cities near Meriden, CT with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Meriden, CT as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,844 per year, or $27.3 per hour.

Customer Service Manager

Venteon

Middletown, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 hours ago

Job description


Customer Service Manager - Middletown, CT
Minimum 5 years of experience as a Customer Service Manager
Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing company located in Middletown, CT
The Customer Service Manager is responsible for leading and overseeing customer service operations within the aerospace business, ensuring exceptional support and communication. This role serves as the primary link between customers and internal teams to ensure contractual, technical, and delivery requirements are met. The Customer Service Manager drives customer satisfaction, retention, and long-term partnerships.
Requirements of the Customer Service Manager
  • Minimum 5 years of customer relationship management in aerospace manufacturing.
  • Experience in managing manufacturing processes, productivity and efficiency measurements.
  • Experience using MRP/ERP systems.
  • Epicor experience is a plus.
  • Experience with aerospace customer portals.
  • Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
  • Proficiency in MS Excel.
  • Strong problem solving and analysis skills.
  • Strong communication/interpersonal skills.

Benefits of the Customer Service Manager
  • Competitive salary
  • Advancement potential
  • Full time
  • Paid time off
  • Medical / Dental / Vision
  • 401k

Responsibilities of the Customer Service Manager
  • Leading and managing complex programs to customer and stakeholder satisfaction
  • Set up and operate the governance for the program of work, including establishing goals and implementing plans to achieve goal realization
  • Provide regular status on program progress, including creating & updating milestones and action plan implementations
  • Motivating the team to deliver the business case and margins expected
  • Organizing, coordinating, and directing activities for multiple projects
  • Leading project planning and resolving conflicts across programs
  • Managing relationships with key customer personnel
  • Reviewing order demand and ensuring accurate input into the ERP system
  • Supporting sales and estimating to ensure customer quote requests are met
  • Work with planning to help meet customer delivery requirements

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to abarry@venteon.com
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
At Venteon our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering, IT and Administrative talent in the industry today.

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