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Customer Service Manager Jobs in Meriden, CT (NOW HIRING)

Venteon

Customer Service Manager

Middletown, CT · On-site

Customer Service Manager - Middletown, CT Minimum 5 years of experience as a Customer Service Manager Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing ...

Hobby Lobby Careers

Customer Service Manager

Milford, CT · On-site

$16.95 - $17.95/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Milford, CT · On-site

$16.95 - $17.95/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

ITW Hobart Service

Service Manager

Avon, CT

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results * Talent development * Increasing employee ...

VIP Tires & Service

Service Manager

Wallingford, CT · On-site

$85K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Wallingford, CT

$85K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

Kia of Old Saybrook

Service Manager

Middlefield, CT

Strong communication skills to deal with customers, employees and vendors. * At least 2 years of ... management and automotive customer service experience * Experience with implementing structured ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Meriden, CT

Customer Service Manager information

See Meriden, CT salary details

$24K

$56.8K

$99K

How much do customer service manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer service manager in Meriden, CT is $56,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Meriden, CT? The most popular types of Customer Service jobs in Meriden, CT are:
What are popular job titles related to Customer Service Manager jobs in Meriden, CT? For Customer Service Manager jobs in Meriden, CT, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Meriden, CT look for? The top searched job categories for Customer Service Manager jobs in Meriden, CT are:
What cities near Meriden, CT are hiring for Customer Service Manager jobs? Cities near Meriden, CT with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Meriden, CT as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,844 per year, or $27.3 per hour.

Customer Service Manager

Venteon

Middletown, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description


Customer Service Manager - Middletown, CT
Minimum 5 years of experience as a Customer Service Manager
Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing company located in Middletown, CT
The Customer Service Manager is responsible for leading and overseeing customer service operations within the aerospace business, ensuring exceptional support and communication. This role serves as the primary link between customers and internal teams to ensure contractual, technical, and delivery requirements are met. The Customer Service Manager drives customer satisfaction, retention, and long-term partnerships.
Requirements of the Customer Service Manager
  • Minimum 5 years of customer relationship management in aerospace manufacturing.
  • Experience in managing manufacturing processes, productivity and efficiency measurements.
  • Experience using MRP/ERP systems.
  • Epicor experience is a plus.
  • Experience with aerospace customer portals.
  • Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
  • Proficiency in MS Excel.
  • Strong problem solving and analysis skills.
  • Strong communication/interpersonal skills.

Benefits of the Customer Service Manager
  • Competitive salary
  • Advancement potential
  • Full time
  • Paid time off
  • Medical / Dental / Vision
  • 401k

Responsibilities of the Customer Service Manager
  • Leading and managing complex programs to customer and stakeholder satisfaction
  • Set up and operate the governance for the program of work, including establishing goals and implementing plans to achieve goal realization
  • Provide regular status on program progress, including creating & updating milestones and action plan implementations
  • Motivating the team to deliver the business case and margins expected
  • Organizing, coordinating, and directing activities for multiple projects
  • Leading project planning and resolving conflicts across programs
  • Managing relationships with key customer personnel
  • Reviewing order demand and ensuring accurate input into the ERP system
  • Supporting sales and estimating to ensure customer quote requests are met
  • Work with planning to help meet customer delivery requirements

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to abarry@venteon.com
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
At Venteon our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering, IT and Administrative talent in the industry today.

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