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Customer Service Manager Jobs in Meriden, CT (NOW HIRING)

Waltham Pest Services

Service Manager

Milford, CT · On-site

Ensure that customer expectations are met * Have experience interacting with both commercial and ... management of direct and indirect reports in a service-based industry (i.e. package delivery ...

NY Marketing Firm

Customer Service Management

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Management POWERED BY PEOPLE Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are ...

Waltham Pest Services

Service Manager

Hartford, CT · On-site

Ensure that customer expectations are met * Have experience interacting with both commercial and ... management of direct and indirect reports in a service-based industry (i.e. package delivery ...

altg

Service Manager

Wallingford, CT

Our Wallingford, CT location is looking for a full time Service Manager . The primary ... Foster a positive customer and employee relations atmosphere * Review & analyze department data ...

altg

Service Manager

Wallingford, CT · On-site

Our Wallingford, CT location is looking for a full time Service Manager . The primary ... Foster a positive customer and employee relations atmosphere * Review & analyze department data ...

altg

Service Manager

Wallingford, CT

Our Wallingford, CT location is looking for a full time Service Manager . The primary ... Foster a positive customer and employee relations atmosphere * Review & analyze department data ...

altg

Service Manager

Wallingford, CT · On-site

Our Wallingford, CT location is looking for a full time Service Manager . The primary ... Foster a positive customer and employee relations atmosphere * Review & analyze department data ...

ALTA Equipment Group

Service Manager

Wallingford, CT · On-site

... Service Manager . The primary responsibilities of the position consist of, but are not limited to ... Foster a positive customer and employee relations atmosphere * Review & analyze department data ...

Sharecare

Lead Customer Service Rep

Hartford, CT · On-site

Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Meriden, CT

Customer Service Manager information

See Meriden, CT salary details

$24K

$56.8K

$99K

How much do customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service manager in Meriden, CT is $56,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Meriden, CT?

The most popular types of Customer Service jobs in Meriden, CT are:

What are popular job titles related to Customer Service Manager jobs in Meriden, CT?

For Customer Service Manager jobs in Meriden, CT, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Meriden, CT look for?

The top searched job categories for Customer Service Manager jobs in Meriden, CT are:

What cities near Meriden, CT are hiring for Customer Service Manager jobs?

Cities near Meriden, CT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Meriden, CT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,844 per year, or $27.3 per hour.

Area Customer Service Associate

Empire Today

Hartford, CT

$20 - $23/hr

Full-time

Medical, PTO

Posted 9 days ago

Empire Today rating

7.2

Company rating: 7.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

15th of 51 rated home improvement retailers

Job description

Ready to grow your career? Empire Today is seeking an Area Customer Service Associate. Area Customer Service Associate serves as the primary point-of-contact for customers within their designated Area that need assistance. The Area Customer Service Associate assists with escalated customer issues and handle administrative concerns. This position reports to the Area Customer Service Manager.

We offer:

  • Health benefits.
  • Paid time off and holiday pay.
  • Wellness program.
  • Professional development & career advancement opportunities.
  • Lots of perks.

Compensation Information:
$20-$23/hour plus bonus
Responsibilities:

  • Assist with answering incoming customer service calls.
  • Review, monitor, and track Service Requests report for assignment and resolution on a daily and weekly basis, for their designated area
  • Ensure that urgent requests are handled promptly (i.e., Hot and Threat service requests).
  • Export information from database into Excel spreadsheet for assignment and prioritization.
  • Submit daily prioritized excel report to appropriate personnel.
  • Track and update changes to the SR report and provide updated report to Area Customer Service Manager.
  • Assist Area Customer Service Manager with review of letters from Better Business Bureau, Attorney General, and Department of Labor to determine resolution.
  • Assist in identifying service gap trends in the designated area and provide this data to Area Customer Service Manager.
  • Monitor area hunt group to respond to customer inquiries.
  • Create and submit letters to customers.
  • Assign SRs through Siebel database.
  • Communicate with customers the dates and times for repairs; schedule services in Precision Order.
  • Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase.
  • Request and collect referrals from every satisfied customer during the post installation call process.
  • Report on negative customer feedback from post calls and collaborate with appropriate manager on remedy determination.
  • Monitor all SRs assigned to corporate POCs to ensure swift completion.
  • Utilize aged service request reports to manage service request cycle times.
  • Keep abreast current product lines and familiarize with new product lines to keep product knowledge current.
  • Perform other functions as necessary or assigned.

Qualifications:

  • Minimum one (1) year of customer service experience preferred.
  • Highschool diploma or equivalent; associate degree preferred.
  • Flooring or home improvement industry experience preferred.
  • Proficient in MS Word, Excel, and Outlook.
  • Excellent oral and written communication skills.
  • Strong telephone etiquette and professional demeanor.
  • Problem-solving skills.
  • Excellent organizational skills.
  • Team player.
  • Ability to set priorities and meet deadlines.

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.

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