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Chat Representative Jobs (NOW HIRING)

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

Live Chat Representative StrataBuilt is a dynamic and innovative company dedicated to providing industry-leading solutions in custom software development and agile consulting. We are committed to ...

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

Live Chat Representative TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and ...

New

Gotham Biotech

Online Chat Representative

Portland, ME · Remote

$24 - $27/hr

We are seeking a proactive and customer-focused Online Chat Representative to join our dynamic support team. In this role, you will serve as the primary digital touchpoint for customers seeking ...

TEC Accutite

Live Chat Representative

We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers ...

New

Foundever

$17.50/hr

Digital Sales Chat Representative As a Digital Sales Chat Representative, you'll connect with customers through live chat to understand their needs, recommend the right products and bundles, and ...

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Chat Representative information

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How much do chat representative jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for chat representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are Chat Representatives?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a Chat Representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by Chat Representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What Does a Chat Representative Do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What cities are hiring for Chat Representative jobs? Cities with the most Chat Representative job openings:
What are the most commonly searched types of Chat Representative jobs? The most popular types of Chat Representative jobs are:
What states have the most Chat Representative jobs? States with the most job openings for Chat Representative jobs include:
What job categories do people searching Chat Representative jobs look for? The top searched job categories for Chat Representative jobs are:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.
live chat representative

live chat representative

StrataBuilt LLC

Remote

$16.50 - $22.25/hr

Other

Posted 4 days ago

Job description

Live Chat Representative

StrataBuilt is a dynamic and innovative company dedicated to providing industry-leading solutions in custom software development and agile consulting. We are committed to delivering outstanding customer experiences, and we are looking for a proactive and personable Live Chat Representative to be a key player in our support team.

Position Overview

The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate assistance to users seeking support, information, or guidance about our products and services.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries through live chat
  • Resolve customer issues or escalate them appropriately to the relevant department
  • Maintain in-depth knowledge of StrataBuilt's services, products, and policies
  • Document customer interactions and feedback accurately
  • Meet performance metrics including response time, customer satisfaction, and resolution rate
  • Collaborate with team members to improve customer service processes
  • Identify common issues and suggest improvements to FAQs or help articles
  • Represent StrataBuilt’s brand voice in all communications—friendly, helpful, and solution-oriented
Qualifications
  • High school diploma or equivalent; associate or bachelor’s degree preferred
  • Previous experience in a customer support or live chat role is a plus
  • Excellent written communication skills with proper grammar and spelling
  • Strong typing skills (minimum 45 WPM with high accuracy)
  • Tech-savvy and comfortable navigating multiple systems and tools
  • Ability to multitask, prioritize, and manage time effectively
  • Patient, empathetic, and committed to providing excellent customer service
  • Availability to work flexible hours, including evenings or weekends if required
What We Offer
  • Competitive pay and performance bonuses
  • Work-from-home flexibility (if applicable)
  • Paid training and professional development
  • Supportive team culture with opportunities for growth
  • Employee wellness and engagement programs

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