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Chat Representative Jobs (NOW HIRING)

Gotham Biotech

Online Chat Representative

Portland, ME · Remote

$24 - $27/hr

We are seeking a proactive and customer-focused Online Chat Representative to join our dynamic support team. In this role, you will serve as the primary digital touchpoint for customers seeking ...

Foundever

Digital Sales Chat Representative As a Digital Sales Chat Representative, you'll connect with customers through live chat to understand their needs, recommend the right products and bundles, and ...

Capacity

Chat Brand Rep (Titleist)

Denver, CO · Remote

$20/hr

At Capacity ECommerce, we are looking for remote chat representatives to assist customers and provide an exceptional shopping experience on titleist.com. We believe in the power of human connections ...

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How much do chat representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for chat representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are Chat Representatives?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a Chat Representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by Chat Representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What Does a Chat Representative Do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What cities are hiring for Chat Representative jobs? Cities with the most Chat Representative job openings:
What are the most commonly searched types of Chat Representative jobs? The most popular types of Chat Representative jobs are:
What states have the most Chat Representative jobs? States with the most job openings for Chat Representative jobs include:
What job categories do people searching Chat Representative jobs look for? The top searched job categories for Chat Representative jobs are:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Online Chat Representative

Gotham Biotech

Portland, ME • Remote

$24 - $27/hr

Full-time

Posted 26 days ago

Job description

This is a remote position.


Summary:
We are seeking a proactive and customer-focused Online Chat Representative to join our dynamic support team. In this role, you will serve as the primary digital touchpoint for customers seeking assistance with inquiries, technical issues, account management, and product guidance. Your ability to communicate clearly, resolve problems efficiently, and maintain a positive tone will directly impact customer satisfaction and retention. As an integral part of our customer experience strategy, you will contribute to building trust, improving service quality, and supporting the seamless operation of our online platforms. This position offers a flexible, remote work environment with opportunities for growth within a fast-paced, customer-centric organization.



Responsibilities:
  • Respond promptly and professionally to customer inquiries via live chat during assigned shifts.
  • Diagnose and resolve customer issues related to account access, billing, technical errors, and product usage.
  • Provide clear, accurate, and empathetic communication to ensure a positive customer experience.
  • Escalate complex or urgent issues to appropriate departments while maintaining accurate documentation.
  • Collaborate with cross-functional teams (e.g., technical support, billing, product) to resolve customer concerns.
  • Maintain up-to-date knowledge of company products, services, policies, and troubleshooting procedures.
  • Adhere to SLAs (Service Level Agreements) and performance metrics, including response time, resolution rate, and customer satisfaction scores.
  • Contribute to continuous improvement by sharing feedback and insights on common customer pain points.
  • Follow all data privacy and security protocols to protect sensitive customer information.


Requirements
Requirements:
  • High school diploma or equivalent; associate’s degree preferred.
  • Minimum of ${Experience} experience in customer service, technical support, or online chat operations.
  • Proficient in using live chat platforms, CRM systems, and remote support tools.
  • Strong written communication skills with the ability to convey information clearly and concisely.
  • Ability to multitask and manage multiple chat sessions simultaneously with accuracy and efficiency.
  • Customer-first mindset with empathy, patience, and a problem-solving attitude.
  • Reliable internet connection and a quiet, distraction-free workspace for remote work.
  • Basic computer literacy, including familiarity with email, web browsers, and Microsoft Office or Google Workspace.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.