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Chat Representative Jobs in California (NOW HIRING)

Burjline Builders

Live Chat Agent

Los Angeles, CA · On-site

$19 - $28/hr

Live Chat Customer Support * Respond to customer inquiries through live chat in a timely and ... Coordinate with project managers, sales representatives, and administrative staff to ensure timely ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Care Center Representative (Call Center Representative) Mechanics Bank is currently searching for a ... Utilize chat library and other tools to communicate with customers in accordance with the bank ...

Mechanics Bank

Care Center Representative

Roseville, CA · On-site

$20 - $31.83/hr

Care Center Representative (Call Center Representative) Mechanics Bank is currently searching for a ... Utilize chat library and other tools to communicate with customers in accordance with the bank ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Preferred experience as a financial services representative in a financial institution, with good ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Preferred experience as a financial services representative in a financial institution, with good ...

Mechanics Bank

Care Center Representative

Roseville, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Preferred experience as a financial services representative in a financial institution, with good ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Preferred experience as a financial services representative in a financial institution, with good ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Roseville, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Roseville, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Roseville, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

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All JobsChat Representative JobsChat Representative Jobs in California

Chat Representative information

See California salary details

$11

$20

$33

How much do chat representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat representative in California is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $22.79 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in California? The most popular types of Chat Representative jobs in California are:
What are popular job titles related to Chat Representative jobs in California? For Chat Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in California look for? The top searched job categories for Chat Representative jobs in California are:
What cities in California are hiring for Chat Representative jobs? Cities in California with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in California as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $43,536 per year, or $20.9 per hour.

Live Chat Agent

Burjline Builders

Los Angeles, CA • On-site

$19 - $28/hr

Other

Medical, Dental, Vision, PTO

Re-posted 14 hours ago

Job description

Location: Remote (Work from Home)
Job Type: Full-Time / Part-Time
Salary: $19 - $28 per hour (Based on Experience)
BENEFITS
  • Health, Dental & Vision Insurance
  • Paid Time Off (Vacation & Sick Leave)
  • Paid Holidays
  • Flexible Remote Work Schedule
  • Career Growth & Professional Development
  • Employee Recognition Programs
  • Performance-Based Incentives
  • Supportive & Collaborative Team Environment
is a dynamic construction and project management company dedicated to delivering quality building solutions and exceptional customer experiences. We are seeking a professional, customer-focused Remote Live Chat Support Specialist to join our growing team.
In this role, you will serve as the first point of contact for customers, contractors, vendors, and website visitors by providing prompt, accurate, and friendly assistance through live chat. You'll help answer questions, resolve concerns, provide project and service information, and ensure every customer interaction reflects 's commitment to excellence.
Live Chat Customer Support
  • Respond to customer inquiries through live chat in a timely and professional manner.
  • Assist customers with questions regarding 's construction services, project updates, consultations, estimates, and general inquiries.
  • Guide customers through available services, scheduling, and online resources.
  • Troubleshoot basic customer concerns and provide effective first-contact resolutions whenever possible.
Customer Service
  • Deliver exceptional customer support while maintaining professionalism and empathy.
  • Respond to inquiries related to appointments, billing, contracts, project timelines, and company services.
  • Ensure every customer receives accurate information and a positive service experience.
Issue Resolution
  • Take ownership of customer inquiries from initial contact through resolution.
  • Escalate complex technical or project-related concerns to the appropriate department.
  • Coordinate with project managers, sales representatives, and administrative staff to ensure timely follow-up.
Documentation & Data Management
  • Accurately document customer interactions within the company's CRM system.
  • Maintain detailed customer records and update project communication logs.
  • Identify recurring customer concerns and report trends to management.
Knowledge Base Support
  • Assist with maintaining internal FAQs, customer support resources, and knowledge base articles.
  • Recommend process improvements based on customer feedback and recurring inquiries.
Required
  • Previous experience in customer service, live chat support, or virtual customer assistance.
  • Excellent written communication and interpersonal skills.
  • Strong problem-solving and multitasking abilities.
  • Typing speed of 40-50+ WPM with high accuracy.
  • Experience using CRM platforms and customer support software.
  • Ability to manage multiple chat conversations simultaneously.
  • Strong organizational skills and attention to detail.
  • Ability to work independently in a remote environment.
Preferred
  • Experience with Zendesk, LiveChat, Intercom, HubSpot, Salesforce, or similar platforms.
  • Previous remote work experience.
  • Basic knowledge of construction, property management, or home improvement services.
  • Familiarity with customer knowledge management systems.
Employee Benefits
  • Medical, Dental & Vision Insurance
  • Paid Vacation & Sick Leave
  • Paid Holidays
  • Ongoing Professional Development
  • Career Advancement Opportunities
  • Employee Recognition & Performance Bonuses
  • Fully Remote Work Environment

Locations Los Angeles

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