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Chat Representative Jobs in California (NOW HIRING)

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Preferred experience as a financial services representative in a financial institution, with good ...

Mechanics Bank

Care Center Representative

Roseville, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Preferred experience as a financial services representative in a financial institution, with good ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Preferred experience as a financial services representative in a financial institution, with good ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Preferred experience as a financial services representative in a financial institution, with good ...

Mechanics Bank

Care Center Representative

Roseville, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Roseville, CA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

PeerWell

Inside Sales Rep

San Francisco, CA · On-site +1

Additionally you will engage patients that have questions via online chat tools and support on ... The Inside Sales Rep is a person's primary contact throughout their enrollment process, and thus ...

PeerWell

Inside Sales Rep

San Francisco, CA · On-site

Additionally you will engage patients that have questions via online chat tools and support on ... The Inside Sales Rep is a person's primary contact throughout their enrollment process, and thus ...

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All JobsChat Representative JobsChat Representative Jobs in California

Chat Representative information

See California salary details

$11

$20

$33

How much do chat representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for chat representative in California is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $22.79 per hour, depending on experience, location, and employer.

What are Chat Representatives?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a Chat Representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by Chat Representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What Does a Chat Representative Do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in California? The most popular types of Chat Representative jobs in California are:
What are popular job titles related to Chat Representative jobs in California? For Chat Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in California look for? The top searched job categories for Chat Representative jobs in California are:
What cities in California are hiring for Chat Representative jobs? Cities in California with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in California as of July 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $43,536 per year, or $20.9 per hour.
Live Chat Representative

Live Chat Representative

Living Spaces - Corporate

La Mirada, CA

$18 - $23.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Living Spaces rating

7.2

Company rating: 7.2 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

19th of 62 rated furniture retailers

Job description

Position Summary The Guest Services Representative 1 will help resolve incoming customer support questions via phone, chat, or other written communication channels.Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answer inbound guest inquiries in a high-volume contact center.
  • Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies
  • Capture accurate notes to summarize interactions on guest accounts.
  • Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or writing to the guest with an update.
  • Consistently meet/exceed key metrics such as Average Handle Time, Calls/Chats Per Hour, Quality Assurance (QA), Schedule Adherence, and Customer Satisfaction.
  • Participate in ongoing training. Limited travel may be involved.
Qualifications

Education/Experience: High School Diploma or General Education Diploma (GED) equivalent. One to two years of related experience in customer service.Previous experience in a high-volume, multi-channel setting (phone, chat, and/or email) call center environment is preferred. Experience handling multiple systems or tools simultaneously, with strong attention to detail in documenting customer interactions is a plus. Strong written and verbal communication skills, with the ability to communicate clearly and professionally. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook. Experience with Intercom, AX, Genesys Cloud, & Pega CRM is a plus.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation: $18.00 - $23.40

Overtime pay is available for eligible, non-exempt Team Members.Reimbursement for expenses as required by applicable law and Company policy.Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional available benefits upon meeting eligibility requirements include:

  • Medical (full-time only)

  • Dental (full-time only)

  • Vision (full-time only)

  • 401(k) with Company match (full and part-time)

  • Vacation (full-time only or as otherwise required by applicable law)

  • Paid Sick Leave (full and part-time)

  • Flex or Health Spending Account (for eligible full-time only)

  • Employee Assistance Program (full and part-time)

  • Holiday pay (full-time only)

  • Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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