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Chat Representative Jobs in California (NOW HIRING)

Doen

Customer Care Representative

Los Angeles, CA · On-site

$23 - $25/hr

Customer Care Representative Classification: Non-Exempt Hourly Range*: $23.00-$25.00 per hour ... Knowledge of Customer Care Software, Chat and SMS Programs * Strong verbal skills, written and ...

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Chat Representative information

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How much do chat representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for chat representative in California is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $22.79 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in California?

The most popular types of Chat Representative jobs in California are:

What are popular job titles related to Chat Representative jobs in California?

For Chat Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in California look for?

The top searched job categories for Chat Representative jobs in California are:

What cities in California are hiring for Chat Representative jobs?

Cities in California with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in California as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $43,536 per year, or $20.9 per hour.

Customer Support Representative

Sideshow, Inc.

Thousand Oaks, CA • On-site

$16.75 - $22.75/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description


Sideshow is looking for a qualified support rep to join the Customer Support Team! Do you have what it takes?! You would be working on a team that has a strong understanding of Sideshow operations, a hunger for improvement - both operationally and personally, and most importantly, has a passion for pop-culture! The qualified candidate is always willing to help their team, and continuously raise the quality bar for our collectors, delivering the highest level of satisfaction and support. They can handle multiple tasks, troubleshoot tricky shipping / delivery delays, navigate order / production situations and keep a calm, cool demeanor when dealing with a tough refund / returns transaction.


Typical Day at Sideshow HQ…

  • Help a VIP collector pre-order a Life Size Iron Man, or Boba Fett, or both!

  • Provide a positive experience for a collector by interacting via phone, live chat, or e-mail.

  • Help a customer update their account info via phone to keep their order on track.

  • Reply to an email from a 1st time customer who has lots of questions about how to ‘pose’ their piece.

  • Tuesday or Thursday? Your day may include Chiropractic care at our in-office wellness center.


Desired Skills:

  • Open availability. There are seasonal overtime opportunities during peak windows.

  • Support Phone, Email and Chat experience is a pretty big plus, but we want to hear your story.

  • Able to relay detailed information about our ordering process in an easy, straight-forward manner.

  • Share order/processing feedback with detail and precision with teammates and other key stakeholders.

  • Consistently strives to meet team-wide performance goals of satisfaction and knowledge sharing.

  • Thinks outside of the box to find creative solutions for internal (order/processing) systems.

  • Multitasker that is calm under pressure and can patiently navigate ambiguous order situations.

  • Able to handle tough conversations with customers and efficiently de-escalate calls and chats.

  • Critical thinker with excellent written and verbal cross communication skills is a BIG plus.

  • Knowledge of Smartsheet , CRM Tools, PM Software, and ERP / Management software.

  • High level of efficiency with Windows OS, MS Office and all standard levers and knobs on a PC.


Bonus Skills!

  • Business-to-customer support experience with an online retailer.

  • Pop Culture, Studio or Start Up experience will catch our eye.

  • HelpScout, iAdvize, Zopim, Twilio or any other similar CRM / support software.

  • Experience with MAS500 or similar SAGE/ERP software.

  • Proven analytical and quantitative skills will sweeten the deal.


Additional Details

  • Full time position with benefits. (PTO, Medical, 401k, Profit Sharing Plan)

  • Free daily lunch, events and much more!

  • Job is based at our headquarters in Thousand Oaks.

  • Qualified applicants will undergo 10-year background, credit and security check.

  • Relocation assistance is not available for this particular role.