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Chat Representative Jobs in Florida (NOW HIRING)

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

Strong written communication skills with the ability to represent the Windstar brand voice across digital channels. * Ability to multitask across simultaneous chat interactions while maintaining ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

Strong written communication skills with the ability to represent the Windstar brand voice across digital channels. * Ability to multitask across simultaneous chat interactions while maintaining ...

Windstar Cruises

Chat Lead

Miami, FL · On-site

Strong written communication skills with the ability to represent the Windstar brand voice across digital channels. * Ability to multitask across simultaneous chat interactions while maintaining ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

Strong written communication skills with the ability to represent the Windstar brand voice across digital channels. * Ability to multitask across simultaneous chat interactions while maintaining ...

Our Company

Internet Chat Support

Seffner, FL

$15/hr

Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters When someone asks you a question, do you immediately reach for your phone to look up the answer? If ...

Our Company

Internet Chat Support

Seffner, FL

$15/hr

Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters When someone asks you a question, do you immediately reach for your phone to look up the answer? If ...

Rooms To Go .COM

Internet Chat Support

Seffner, FL · On-site

$15/hr

Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters When someone asks you a question, do you immediately reach for your phone to look up the answer? If ...

Our Company

Internet Chat Support

Seffner, FL

$15/hr

Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters When someone asks you a question, do you immediately reach for your phone to look up the answer? If ...

Emovis

Web Chat - Bilingual CSR

Boca Raton, FL · On-site

$14.75 - $18.50/hr

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. While performing the duties for this job ...

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Chat Representative information

See Florida salary details

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$15

$25

How much do chat representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for chat representative in Florida is $15.85, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $17.26 per hour, depending on experience, location, and employer.

What are Chat Representatives?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a Chat Representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by Chat Representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What Does a Chat Representative Do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Florida? The most popular types of Chat Representative jobs in Florida are:
What are popular job titles related to Chat Representative jobs in Florida? For Chat Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Florida look for? The top searched job categories for Chat Representative jobs in Florida are:
What cities in Florida are hiring for Chat Representative jobs? Cities in Florida with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Florida as of July 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $32,966 per year, or $15.8 per hour.
Chat Customer Support Representative - AT&T

Chat Customer Support Representative - AT&T

OneTouch Direct

Tampa, FL • On-site

$16 - $20.50/hr

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

439th of 488 rated business services

Job description

Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.

We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.

Your Role Will Include:

  • Responding to customer inquiries via chat with a friendly and professional demeanor.
  • Resolving issues and providing information about AT&T products and services.
  • Handling customer complaints and questions effectively, ensuring satisfaction.
  • Maintaining a positive attitude while managing multiple chat interactions simultaneously.
  • Documenting conversations and ensuring follow-up where necessary.

Requirements

  • Excellent written communication skills with a friendly and clear tone.
  • Previous experience in a customer service role, particularly in chat support, is a plus.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle high volumes of chat interactions efficiently.
  • Familiarity with AT&T products and services is advantageous.
  • Proficiency with computers and chat support software.
  • Strong attention to detail and organizational skills.

Benefits

  • The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
  • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups

What OneTouch Direct employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom