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Chat Representative Jobs in Florida (NOW HIRING)

EAir LLC

Customer Service Representative

Medley, FL · On-site

$19 - $21/hr

Customer Service Representative We are looking for a detail-oriented and customer-focused Customer ... Customer Support: Assist customers via phone, email, and chat by providing product and service ...

EAir LLC

Customer Service Representative

Medley, FL · On-site

$19 - $21/hr

Customer Service Representative We are looking for a detail-oriented and customer-focused Customer ... Customer Support: Assist customers via phone, email, and chat by providing product and service ...

Sparks Group

Customer Service Representative

Delray Beach, FL · On-site

$15 - $20.50/hr

... Representative in a fast-paced call center environment. As a key member of the support team, you ... Engage with customers via voice, email, and chat channels to offer tailored support for purchasing ...

TTEC

Concierge Sales Representative

Melbourne, FL

Multi-channel communication with current or potential customers via chat, phone (inbound/outbound ... Must represent Percepta professionally with all internal/external departments, contacts, clients ...

Love Honda

BDC REPRESENTATIVE

Homosassa, FL · On-site

$26K - $65K/yr

BDC reps are often the first point of contact for potential customers, playing a crucial role in ... Answering phone calls, responding to online inquiries (emails, chat, web forms), and managing leads.

Love Honda

BDC REPRESENTATIVE

Homosassa, FL · On-site

$26K - $65K/yr

BDC reps are often the first point of contact for potential customers, playing a crucial role in ... Answering phone calls, responding to online inquiries (emails, chat, web forms), and managing leads.

Myers Auto Group

BDC Representative

West Palm Beach, FL · On-site

$100K/yr

BDC Representative Responsibilities: * Generate appointments and quotes by means of proactive ... Work live chat program. * Listen and be attentive to customer needs and priorities to provide ...

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Chat Representative information

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How much do chat representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat representative in Florida is $15.85, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $17.26 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Florida?

The most popular types of Chat Representative jobs in Florida are:

What are popular job titles related to Chat Representative jobs in Florida?

For Chat Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Florida look for?

The top searched job categories for Chat Representative jobs in Florida are:

What cities in Florida are hiring for Chat Representative jobs?

Cities in Florida with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $32,966 per year, or $15.8 per hour.

Customer Service Representative I - Jacksonville

landstar

Jacksonville, FL • On-site

$15.74 - $21.63/hr

Full-time

Re-posted 7 days ago

Landstar rating

7.0

Company rating: 7.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

213th of 366 rated logistics

Job description

Location:

Onsite in Jacksonville, FL

Schedule:

Monday - Friday, 8am – 5pm

Salary range:

$15.74 - $21.63, depending upon experience

What work will you perform?

The Customer Service Representative I (“CSRI”) is primarily responsible for providing excellent customer service to anyone calling Landstar.  This includes Landstar’s customers, agents, BCOs, and other third-party carriers. As the first line of contact, Landstar’s CSR’s respond to inquiries, provide information, and provide basic support with the intention of resolving routine issues and requests in a single call.  Your ability to actively listen, manage high call volumes, create and save detailed interaction notes and leave the customer with a positive impression are paramount to being successful in this role.

Essential Responsibilities:

  • Consistently manage high volumes of inbound and outbound customer interactions via phone calls, emails, chat and SMS across multiple lines of business/product lines.
  • Respond to inquiries seeking general information on Landstar’s services and processes.
  • Identify and assess customer needs. Resolve routine questions, issues, and complaints by providing information and mostly standard solutions to customers, agents, BCOs and third-party carriers. Act in the capacity of a liaison between these parties during the resolution process.
  • Able to resolve most calls without escalation while avoiding unnecessary transfers.
  • Utilize Talkdesk and other systems to handle and accurately document interactions.  Documentation must clearly summarize all issues and the resolution so that all parties are able to follow up with customers with complete knowledge of the situation.   
  • Adhere to assigned work schedule and flex as needed.   

Required Minimum Experience and Education:

  • High school diploma or equivalent.
  • 6 months of related customer service or call center experience

Preferred Experience and Education:

  • Prior experience in transportation services or logistics is preferred

Knowledge, Skills, and Abilities:

  • Communication Skills: The ability to communicate clearly and concisely both orally and in writing. Must also possess strong listening skills including the ability to discern/ evaluate caller’s issues and respond appropriately.
  • Problem Solving: Must be able to understand and resolve problems quickly and accurately.
  • Time Management: Must be able to handle calls efficiently, multi-task, and prioritize.
  • Computer Systems/ Technology Skills: Ability to use multiple web-based tools to support customer needs simultaneously and to accurately document all interactions. 
  • Mutli-tasking:  Must be able to perform more than one task or media (e.g., phone, email, chat, etc.) simultaneously.  This skill often entails using multiple media to obtain information and finalize resolution direction.
  • Ability and willingness to continuously train and become conversant in multiple lines of business

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