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Chat Representative Jobs in Illinois (NOW HIRING)

Midwest Tech Services

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Customer Service Representative / Manager

Willowbrook, IL · On-site

$38K - $50K/yr

As a Customer Service Representative, you will play a vital role in delivering exceptional support ... You will handle a variety of customer interactions primarily via phone, email, and chat ...

Auffenberg Hyundai

BDC Sales Representative

Shiloh, IL

$14 - $18.75/hr

Respond to customer inquiries by phone, text, email, and chat * Schedule appointments for our sales team * Follow up with leads and provide outstanding customer service * Keep customer information ...

Auffenberg Hyundai

BDC Sales Representative

Shiloh, IL

$14 - $18.75/hr

Respond to customer inquiries by phone, text, email, and chat * Schedule appointments for our sales team * Follow up with leads and provide outstanding customer service * Keep customer information ...

Auffenberg Hyundai

BDC Sales Representative

Shiloh, IL

$14 - $18.75/hr

Respond to customer inquiries by phone, text, email, and chat * Schedule appointments for our sales team * Follow up with leads and provide outstanding customer service * Keep customer information ...

Auffenberg Hyundai

BDC Sales Representative

Shiloh, IL · On-site

$14 - $18.75/hr

Respond to customer inquiries by phone, text, email, and chat * Schedule appointments for our sales team * Follow up with leads and provide outstanding customer service * Keep customer information ...

Auffenberg Hyundai

BDC Sales Representative

Shiloh, IL · On-site

$14 - $18.75/hr

Respond to customer inquiries by phone, text, email, and chat * Schedule appointments for our sales team * Follow up with leads and provide outstanding customer service * Keep customer information ...

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All JobsChat Representative JobsChat Representative Jobs in Illinois

Chat Representative information

See Illinois salary details

$11

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$33

How much do chat representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for chat representative in Illinois is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $22.36 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Illinois?

The most popular types of Chat Representative jobs in Illinois are:

What are popular job titles related to Chat Representative jobs in Illinois?

For Chat Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Illinois look for?

The top searched job categories for Chat Representative jobs in Illinois are:

What cities in Illinois are hiring for Chat Representative jobs?

Cities in Illinois with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Illinois as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,747 per year, or $20.6 per hour.

Chicago Healthy Adolescents and Teams (CHAT) Specialist

Planned Parenthood of Illinois

Chicago, IL • On-site

Full-time

Posted 5 days ago

Job description

The CHAT (Chicago Healthy Adolescents & Teens) Specialist supports Planned Parenthood of Illinois (PPIL) and the Chicago Department of Public Health (CDPH) in efforts to reduce sexually transmitted infections (STIs) and unintended pregnancy among teens and young adults in Chicago. The role provides STI prevention education, STI testing support, and contraception education to promote community health. This position reports to the CHAT Program Manager and is a part of the External Affairs Department. 

Essential Functions: Performance in each category will be evaluated based on measurable outcomes aligned to operational, financial, and quality metrics. 

  1. (60% - Program Implementation) Deliver the CHAT program in community-based settings with fidelity, using a person-centered approach to health education and service delivery. Responsibilities include leading sexual and reproductive health presentations for youth and adults; providing pre- and post-test counseling for STIs in Chicago schools, colleges, and community organizations; offering accurate, non-directive information to support informed consent for STI testing; collecting specimens; completing laboratory requisitions; and preparing specimens for processing at Planned Parenthood's designated laboratory in accordance with established policies and procedures. Maintain proficiency in routine laboratory testing, including urine and swab testing for gonorrhea and chlamydia, and follow all CLIA, OSHA, and laboratory safety requirements.
  2. (20% Partnership Representation, Collaboration, and Outreach) Build and sustain relationships that support program visibility, coordination, and service delivery. Responsibilities include developing and maintaining relationships with school and community partners; participating in outreach activities that support both the CHAT program and Planned Parenthood of Illinois; staying informed about family planning methods, abortion care, other PPIL services, and PPIL protocols, policies, and procedures; and providing regular feedback to the CHAT Program Manager regarding training and continuing education needs.
  3. (20% Data Reporting) Support follow-up and reporting activities in accordance with PPIL protocols and Illinois regulations. Responsibilities include assisting with patient follow-up related to positive STI results; helping schedule return visits; supporting timely treatment for patients with positive test results; assisting clinical staff with timely reporting of Chlamydia and Gonorrhea cases to CDPH and IDPH; and participating, as assigned, in routine medical record audits and quality assurance activities.

Other responsibilities: Demonstrate an understanding of and commitment to remain informed about PPIL

protocols, policies, and procedures. Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, equity, inclusion, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers. Other duties as assigned. 

Education

Required: High School Diploma or GED with an equivalent combination of education, lived experience, and relevant professional work experience.

Preferred: Certified Medical Assistant or equivalent experience preferred.  Some college level education or additional training and/or education in sexual and reproductive health is desirable.

Experience

Minimum of one year demonstrated experience providing sexual and reproductive health education to youth, particularly those from underserved or marginalized communities. Commitment to health equity and experience working with diverse communities, including youth impacted by systemic barriers.  Familiarity with electronic health records systems and the provision of family planning services, including one year of laboratory or healthcare experience, is preferred.

Skills

Fluency in Spanish, including speaking, reading, and writing, is not required but strongly preferred. The role also requires competency and confidence in public speaking and managing group dynamics with youth. 

Physical demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. 

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, and use the phone. The employee is frequently required to use hands and fingers to pipette urine samples, key in data, handle, or feel and reach.  The employee is required to be in contact with and use bleach and other disinfectants on a daily basis.  The employee must occasionally lift and/or move up to 25 pounds. 

Must have access to reliable transportation for travel throughout the City of Chicago and be willing to travel to PPIL sites throughout Illinois.  This is a hybrid role, typically requiring 2-3 days per week onsite at the Chicago Administrative Office, with occasional onsite work at a PPIL Health Centers and community-based locations.  Availability during evening and weekends is required.

$24.83 - $24.83 an hour

Planned Parenthood does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law.  We know that BIPOC and women identifying candidates are less likely to apply to jobs unless they meet every requirement. Do not be deterred if your experience does not align perfectly with every qualification in job posting.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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