ZipRecruiter

Log In

1

Chat Representative Jobs in Chicago, IL (NOW HIRING)

Actus Consulting Group

Be Seen First

Inside Sales Representative -Wood Dale, IL

Wood Dale, IL · On-site

$21 - $25/hr

We are seeking an experienced inside salesperson with a college degree and comfortability with Microsoft Office (Outlook, Word, Excel, PowerPoint). Experience in industrial sales or sales of machine

Midwest Tech Services

Be Seen First

Customer Service Representative / Manager

Willowbrook, IL · On-site

$38K - $50K/yr

As a Customer Service Representative, you will play a vital role in delivering exceptional support and ensuring customer satisfaction within a small team environment. You will handle a variety of

New

Castle Subaru

BDC Representative

Portage, IN

$15 - $18/hr

BDC Representative Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? Come join our team at Castle Automotive Group as a

Castle Subaru

BDC Representative

Portage, IN · On-site

$15 - $18/hr

BDC Representative Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? Come join our team at Castle Automotive Group as a

Castle Subaru

BDC Representative

Portage, IN

$15 - $18/hr

BDC Representative Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? Come join our team at Castle Automotive Group as a

Castle Subaru

BDC Representative

Portage, IN

$15 - $18/hr

BDC Representative Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? Come join our team at Castle Automotive Group as a

next page

Showing results 1-20

All JobsChat Representative JobsChat Representative Jobs in Chicago, IL

Chat Representative information

See Chicago, IL salary details

$11

$21

$35

How much do chat representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat representative in Chicago, IL is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.80 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Chicago, IL? The most popular types of Chat Representative jobs in Chicago, IL are:
What are popular job titles related to Chat Representative jobs in Chicago, IL? For Chat Representative jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Chicago, IL look for? The top searched job categories for Chat Representative jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Chat Representative jobs? Cities near Chicago, IL with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Chicago, IL as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 83% In-person, 4% Hybrid, and 13% Remote job distribution, with an average salary of $45,479 per year, or $21.9 per hour.

Inside Sales Representative -Wood Dale, IL

Actus Consulting Group

Wood Dale, IL • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

We are seeking an experienced inside salesperson with a college degree and comfortability with Microsoft Office (Outlook, Word, Excel, PowerPoint). Experience in industrial sales or sales of machine components is helpful. Knowledge of SAP and Salesforce CRM would be a plus.
Location:Wood Dale, IL-Onsite
Working Hours:8:30-17:00
FLSA:Non-Exempt
Hourly Wage: $24-26/H
Position Summary: Inside Sales will be responsible for effectively and tactically managing important business activity on a daily basis. This individual will also develop his or her phone-based revenue generation through the establishment of ongoing rapport with existing and potential customers. Individuals in this position will gain a strong understanding of our customers, products, processes and systems.
Essential Functions:
Performs account management functions to achieve sales quotas and account objectives, and
develops and executes account retention strategies of the company while performing marketing
and new business development activities.
Duties and Responsibilities
▪ Manages and grows existing accounts/clients
▪ Account management
▪ Invoicing and filing
▪ Builds and maintains sustainable relationships with key personnel in each of the assigned clients
through periodical contacts by phone or email.
▪ Negotiates prices and terms of contracts with clients, as appropriate.
▪ Follows up on all open inquiries and quotations and updates CRM if necessary
▪ Conducts post-sales follow-up, ensuring that clients are fully satisfied with all aspects of products and
services provided by us
▪ Sales Report/Internal Administration
▪ Prepare periodical reports on client needs, problems, interests, and competitor activities
▪ Sales Inquiries/Quotations Administration
▪ Inventory Control
▪ Live Chat Rep duties
▪ Participates in marketing activities (e.g. periodic trade shows or other opportunities to represent***)
▪ Traveling a couple of times a year for onsite training, trade shows or annual inventory may be required
CORE COMPETENCIES
▪ Technical expertise: Sufficient technical knowledge of IKO products and equipment
▪ Results driven: Proactive and results-oriented; able to work independently and as part of a team
▪ Problem solving: Demonstrated ability to determine solutions for clients (consultative sales approach)
▪ Relationship building: Well-developed ability to build and maintain lasting relationships with clients
▪ Communication: Strong interpersonal skills (both oral and written) with the ability to interact at all levels
of an organization with sensitivity to cultural diversity
▪ Computer proficiency: Intermediate level usage of Microsoft Outlook, Word, Excel and PowerPoint;
comfortable using CRM software
▪ Certificates & Licenses: Valid driver’s license
Qualifications:
▪ Bachelor’s degree and 1-2 years of sales experience or equivalent combination
of education and experience. SAP, Salesforce CRM and Industrial sales
experience a plus.
▪ Must be able to read, write, and communicate fluently in English.