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Virtual Customer Service Jobs in Chicago, IL (NOW HIRING)

Liveops

Remote Customer Service Agent

Crown Point, IN · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Gary, IN · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Hammond, IN · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Whizz

Store Supervisor - Chicago, IL

Chicago, IL · On-site

Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are complete and accurate. * Coordinate day-to-day customer-related workflow between mechanics and ...

WHIZZ

Store Supervisor - Chicago, IL

Chicago, IL · On-site

Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are complete and accurate. * Coordinate day-to-day customer-related workflow between mechanics and ...

Whizz

Store Supervisor - Chicago, IL

Chicago, IL

Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are complete and accurate. * Coordinate day-to-day customer-related workflow between mechanics and ...

QPS

Customer Service Representative

Vernon Hills, IL · On-site

$20/hr

Customer Service Representative $20.00/hour 1st shift 8:30am-5:00pm Qps Employment Group is hiring ... Handle customer requests that come in via email for freight quotes, virtual request, product ...

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday Description: We are currently seeking a Customer Experience Specialist to provide exceptional ...

Integrity Trade Services

Customer Service

Frankfort, IL

$15.75 - $21.50/hr

Will ensure that all incoming customer sales orders are handled in a timely and accurate manner ... Administrative and Data Entry skills Why choose Integrity Trade Services? At ITS, we offer our ...

QFS Services, Inc.

Customer Service

Bridgeview, IL · On-site

$20/hr

Customer Service Location: Bridgeview,IL60455 Pay Rate: $20.00/hr Shift: SEAT GEEK Description: Guest Service Employee duties are to direct the guest attending this event. They must be able to ...

QFS Services, Inc.

Customer Service

Chicago, IL · On-site

$20/hr

Customer Service Location: Chicago,IL60642 Pay Rate: $20.00/hr Shift: SALT SHED Description: Guest Service Employee duties are to direct the guest attending this event. They must be able to ...

Magical Destinations Travel

Customer Service Agent

Chicago, IL · On-site

$16 - $21.50/hr

About the job Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a ... Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and ...

Squaremouth

Customer Service Representative

Chicago, IL · On-site

$50K/yr

Digital Customer Service Representative A pioneer in insurance technology, Insureon operates the ... As an eCommerce workplace, we have prioritized working as virtual-first and offer access to office ...

HUB

Customer Service Representative

Chicago, IL · Remote

$50K/yr

As an eCommerce workplace, we have prioritized working as virtual-first and offer access to office ... We are looking for a Digital Customer Service Representative to join our firm. This role is viewed ...

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All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Chicago, IL

Virtual Customer Service information

See Chicago, IL salary details

$10

$17

$26

How much do virtual customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for virtual customer service in Chicago, IL is $17.50, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.80 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and email platforms. Many employers also prefer prior experience in customer support and a reliable internet connection. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Chicago, IL?

The most popular types of Customer Service jobs in Chicago, IL are:

What are popular job titles related to Virtual Customer Service jobs in Chicago, IL?

For Virtual Customer Service jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in Chicago, IL look for?

The top searched job categories for Virtual Customer Service jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Virtual Customer Service jobs?

Cities near Chicago, IL with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Chicago, IL as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, 3% Temporary, and 3% Contract. Highlights an 89% In-person, 4% Hybrid, and 7% Remote job distribution, with an average salary of $36,397 per year, or $17.5 per hour.

Remote Customer Service Agent

Liveops

Crown Point, IN • Remote

$14.75 - $19.75/hr

Contractor

Re-posted 6 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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