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Customer Service Jobs in Chicago, IL (NOW HIRING)

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday Description: We are currently seeking a Customer Experience Specialist to provide exceptional ...

Integrity Trade Services

Customer Service

Frankfort, IL

$15.75 - $21.50/hr

Will ensure that all incoming customer sales orders are handled in a timely and accurate manner ... Administrative and Data Entry skills Why choose Integrity Trade Services? At ITS, we offer our ...

QFS Services, Inc.

Customer Service

Bridgeview, IL · On-site

$20/hr

Customer Service Location: Bridgeview,IL60455 Pay Rate: $20.00/hr Shift: SEAT GEEK Description: Guest Service Employee duties are to direct the guest attending this event. They must be able to ...

QFS Services, Inc.

Customer Service

Chicago, IL · On-site

$20/hr

Customer Service Location: Chicago,IL60642 Pay Rate: $20.00/hr Shift: SALT SHED Description: Guest Service Employee duties are to direct the guest attending this event. They must be able to ...

Fast Lane Laundry

Customer Service

Saint Charles, IL

$15.50 - $16.50/hr

Join Our Team as a Customer Service Representative at Fast Lane Laundry! Looking for a role where you can make a difference in your community while working in a friendly and supportive environment?

Rowell Chemical Corp

Customer Service

Willow Springs, IL · On-site

$20 - $25/hr

Unwavering commitment to customer service, quality, safety and value has been the key to Rowell's success. A product of particular note is Sodium Hypochlorite, which is offered in a variety of ...

SecondGen, Inc.

Customer Service

Hobart, IN

$15.75 - $21.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

SecondGen, Inc.

Customer Service

Griffith, IN

$14.50 - $19.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Rowell Chemical

Customer Service

Willow Springs, IL · On-site

$17.25 - $22.75/hr

Unwavering commitment to customer service, quality, safety and value has been the key to Rowell's success. A product of particular note is Sodium Hypochlorite, which is offered in a variety of ...

SecondGen, Inc.

Customer Service

Schererville, IN

$14.50 - $19.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

SecondGen, Inc.

Customer Service

Hammond, IN

$15.50 - $21/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

SecondGen, Inc.

Customer Service

Munster, IN

$15.50 - $21.25/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

SecondGen, Inc.

Customer Service

Crown Point, IN

$15.25 - $20.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Swiss Automation

Customer Service

Port Barrington, IL · On-site

$16.25 - $22/hr

Customer Service Representative We are currently looking to add an additional Customer Service Representative with prior experience in the field to join our team. Allowing us to continue efforts in ...

Total Talent Inc

Customer Service

Chicago, IL · On-site

$20/hr

Customer Service Location: Chicago, IL Pay Rate: $20.00/hr Shift: SALT SHED Description: Guest Service Employee duties are to direct the guest attending this event. They must be able to communicate ...

SecondGen, Inc.

Customer Service

Hammond, IN

$15.25 - $20.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

SecondGen, Inc.

Customer Service

Merrillville, IN

$15.75 - $21.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Total Talent Inc

Customer Service

Bridgeview, IL · On-site

$20/hr

Customer Service Location: Bridgeview, IL 60455 Pay Rate: $20.00/hr Shift: SEAT GEEK Description: Guest Service Employee duties are to direct the guest attending this event. They must be able to ...

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All JobsCustomer Service JobsCustomer Service Jobs in Chicago, IL

Customer Service information

See Chicago, IL salary details

$10

$19

$27

How much do customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service in Chicago, IL is $19.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Chicago, IL?

The most popular types of Customer Service jobs in Chicago, IL are:

What are popular job titles related to Customer Service jobs in Chicago, IL?

For Customer Service jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Chicago, IL look for?

The top searched job categories for Customer Service jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Service jobs?

Cities near Chicago, IL with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Chicago, IL as of August 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 91% In-person, 3% Hybrid, and 6% Remote job distribution, with an average salary of $40,308 per year, or $19.4 per hour.

Customer Service

QFS Services, Inc.

Willowbrook, IL • On-site

$20/hr

Other

Re-posted 17 days ago

Job description

Job Position: Customer Service
Location: Willowbrook, IL 60527
Pay Rate: $20.00/hr
Shift: 8am-5pm Monday -Friday
Description: We are currently seeking a Customer Experience Specialist to provide exceptional customer service to our online customers. Serving as the primary point of contact for ecommerce customers, this person will be responsible for assisting shoppers on all offered service channels including but not limited to email, live chat, and phone. Common customer inquiries include questions/issues regarding product availability, garment sizing/fit, orders, shipping/delivery, payment, refunds, returns/exchanges, etc.
Leveraging a personalized and consultative approach, this person will play a key role in driving online sales and customer retention and will greatly contribute to our continued company growth. The ideal candidate is a customer-centric problem solver who has a positive attitude, excellent written and verbal communication skills, strong business acumen, and an entrepreneurial spirit.
Key Responsibilities
• Respond to, answer, and resolve all customer comments, inquiries, and concerns via email, chat, and phone
• Assist customers with orders, shipping/delivery, returns, website questions, product selection (sizing, fit, etc.), and other inbound inquiries. Provide customers with product recommendations, identifying cross-sell/up-sell opportunities when appropriate.
• Oversee the end-to-end online ordering and RMA process for the ecommerce channel
• Review/approve customer return requests; Process refunds/exchanges using Shopify and company ERP system
• Work closely with the fulfillment team on inventory and order-related issues, including quality control and quality assurance tasks
• Keep up to date on industry trends and identify ways to improve customer experience
• Document customer feedback to share with internal stakeholders
• Ensure website content is up-to-date, accurate, share feedback as needed
• Assist Ecommerce and warehouse teams with other related initiatives and activities as requested
Skills & Competencies
• Exceptional written and verbal communication skills; Able to communicate clearly, professionally, and with empathy.
• Ability to build rapport and form trusting relationships with customers and coworkers; exhibits a high degree of emotional intelligence
• Customer-oriented and solution-focused.
• Possesses sound judgment with keen critical-thinking and decision-making skills.
• Ability to multi-task and navigate ambiguous situations in a fast-paced environment.
• Positive attitude, motivated, self-starter with a bias for action
• Quick learner and able to adapt to new technologies and processes.
• Solid understanding of business operations and processes; Ability to understand and apply a broad knowledge of policies and procedures.
• Ability to be flexible and to work outside of normal business hours if necessary

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