What makes a good customer service worker?

A good customer service worker needs a number of attributes. A friendly, direct personality is essential. You need an ample amount of patience because it may take time to answer questions or find solutions that work for the customer. Patience is also necessary because customers can be demanding, and you need to be able to deal with their requests in a respectful manner. Other qualities that make a good customer service worker include computer literacy and the ability to take direction from superiors. Depending on the position, you may have sales duties as well. In these roles, a good customer service worker can seamlessly transition from helping a customer to selling them additional services.