ZipRecruiter

Log In

1

Customer Service Jobs in Naperville, IL (NOW HIRING)

QFS Services, Inc.

Customer Service

Naperville, IL · On-site

$18/hr

Job Position: Customer Service Location: Naperville,IL60563 Pay Rate: $18.00/hr Shift: 1st Shift Office Job Summary We are currently seeking a dependable and detail-oriented Customer Service ...

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday Description: We are currently seeking a Customer Experience Specialist to provide exceptional ...

Integrity Trade Services

Customer Service

Frankfort, IL

$15.75 - $21.50/hr

Will ensure that all incoming customer sales orders are handled in a timely and accurate manner ... Administrative and Data Entry skills Why choose Integrity Trade Services? At ITS, we offer our ...

QFS Services, Inc.

Customer Service

Chicago, IL · On-site

$20/hr

Customer Service Location: Chicago,IL60616 Pay Rate: $20.00/hr Shift: WHITE SOX Description: Guest Service Employee duties are to direct the guest attending this event. They must be able to ...

QFS Services, Inc.

Customer Service

Bridgeview, IL · On-site

$20/hr

Customer Service Location: Bridgeview,IL60455 Pay Rate: $20.00/hr Shift: SEAT GEEK Description: Guest Service Employee duties are to direct the guest attending this event. They must be able to ...

Swiss Automation Inc

Customer Service

Barrington, IL · On-site

$20 - $30/hr

Customer Service Representative We are currently looking to add an additional Customer Service Representative with prior experience in the field to join our team. Allowing us to continue efforts in ...

Total Talent Inc

Customer Service

Naperville, IL · On-site

$18/hr

Customer Service Location: Naperville, IL Pay Rate: $18.00/hr Shift: 1st Shift Office Job Summary: We are currently seeking a dependable and detail-oriented Customer Service Representative to join ...

LHH US

Customer Service

Des Plaines, IL

$50K - $62K/yr

LHH is seeking a Customer Service / Order Management Representative to support our clients' customers and internal teams by managing orders, providing exceptional service, and ensuring accurate order ...

LHH US

Customer Service

Des Plaines, IL

$50K - $62K/yr

LHH is seeking a Customer Service / Order Management Representative to support our clients' customers and internal teams by managing orders, providing exceptional service, and ensuring accurate order ...

Total Talent Inc

Customer Service

Chicago, IL · On-site

$20/hr

Customer Service Location: Chicago, IL 60616 Pay Rate: $20.00/hr Shift: WHITE SOX Description: Guest Service Employee duties are to direct the guest attending this event. They must be able to ...

Total Talent Inc

Customer Service

Bridgeview, IL · On-site

$20/hr

Customer Service Location: Bridgeview, IL 60455 Pay Rate: $20.00/hr Shift: SEAT GEEK Description: Guest Service Employee duties are to direct the guest attending this event. They must be able to ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Jobs in Naperville, IL

Customer Service information

See Naperville, IL salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service in Naperville, IL is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.87 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Naperville, IL?

The most popular types of Customer Service jobs in Naperville, IL are:

What are popular job titles related to Customer Service jobs in Naperville, IL?

For Customer Service jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Naperville, IL look for?

The top searched job categories for Customer Service jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Customer Service jobs?

Cities near Naperville, IL with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Naperville, IL as of September 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $39,039 per year, or $18.8 per hour.

Customer Service

QFS Services, Inc.

Naperville, IL • On-site

$18/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Position: Customer Service
Location: Naperville,IL60563
Pay Rate: $18.00/hr
Shift: 1st Shift Office
Job Summary We are currently seeking a dependable and detail-oriented Customer Service Representative to join our team in Naperville, IL. This role is ideal for someone who excels at customer communication, enjoys managing multiple tasks, and is comfortable working with warranty cases, order processing, and internal coordination. The Customer Service Representative will serve as a key point of contact for customers while also supporting internal teams with documentation, tracking, and follow-up.
Soft Skills:

  • Clear and professional verbal communication
  • Strong active listening skills
  • Patience and composure under pressure
  • Ability to de-escalate challenging situations
  • Maintain a professional tone at all times
  • Ability to explain technical information in simple terms
Call Management:
  • Handle high call volumes efficiently
  • Maintain effective call control
  • Multitask (speak with customers while documenting)
  • Adhere to assigned schedules
Technical & Administrative Skills:
  • Accurate data entry
  • Basic troubleshooting skills (for technical support responsibilities)
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Professional and presentable demeanor
Minimum Requirements:
  • High School Diploma or equivalent
  • 1-2 years of customer service experience (phone-based experience preferred)
Preferred Qualifications:
  • Prior call center experience
  • Bilingual skills (especially if supporting a diverse customer base)

Apply