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Customer Service Jobs in Naperville, IL (NOW HIRING)

Integrity Trade Services

Customer Service

Frankfort, IL

$15.75 - $21.50/hr

Will ensure that all incoming customer sales orders are handled in a timely and accurate manner ... Administrative and Data Entry skills Why choose Integrity Trade Services? At ITS, we offer our ...

Swiss Automation Inc

Customer Service

Barrington, IL · On-site

$20 - $30/hr

Customer Service Representative We are currently looking to add an additional Customer Service Representative with prior experience in the field to join our team. Allowing us to continue efforts in ...

LHH US

Customer Service

Des Plaines, IL · On-site

$50K - $62K/yr

LHH is seeking a Customer Service / Order Management Representative to support our clients' customers and internal teams by managing orders, providing exceptional service, and ensuring accurate order ...

LHH US

Customer Service

Des Plaines, IL · On-site

$50K - $62K/yr

LHH is seeking a Customer Service / Order Management Representative to support our clients' customers and internal teams by managing orders, providing exceptional service, and ensuring accurate order ...

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All JobsCustomer Service JobsCustomer Service Jobs in Naperville, IL

Customer Service information

See Naperville, IL salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service in Naperville, IL is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Naperville, IL?

The most popular types of Customer Service jobs in Naperville, IL are:

What are popular job titles related to Customer Service jobs in Naperville, IL?

For Customer Service jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Naperville, IL look for?

The top searched job categories for Customer Service jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Customer Service jobs?

Cities near Naperville, IL with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,063 per year, or $18.8 per hour.

Customer Service

Integrity Trade Services

Frankfort, IL

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision

Re-posted 15 days ago

Job description

Responsibilities:

Will ensure that all incoming customer sales orders are handled in a timely and accurate manner.

  • Process all incoming customer sales orders to ensure accuracy on quantity, products, weights, and unit cost.
  • Update and maintain all customer information in Sage 100.
  • Process all EDI based customer's transactions
  • Manage all Data Synchronization programs of all related customer portals.
  • Assist with Accounts Receivables and Accounts Payables

Location: Frankfort, IL

Schedule/Shift Details

  • 8:00 am to 4:30 pm Monday - Friday

Qualifications

  • Accounting Software knowledge, preferably Sage 100
  • A/P and A/R knowledge
  • Administrative and Data Entry skills

Why choose Integrity Trade Services?

At ITS, we offer our employees a competitive salary paid weekly and a comprehensive benefits package, including medical, dental, and vision insurance.

Interested? Want to Learn More?

Please complete our online application at www.itsstaffing.com, selecting Tinley Park as your nearest office.

The next step would be for you to come in to finish your application and interview with a Recruiter.

We do walk-in interviews:

  • Between 1pm and 3pm on Mondays
  • Between 9:00 am and 11:00 am   **and   ** 1:00 pm to 3:00 pm Tues, Wed, & Thurs

Please have proper identification with you, as well as a current resume.

Integrity Trade Services

18324 West Creek Drive

Tinley Park, IL 60477

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

About Us

Integrity Trade Services's core philosophy is "Staffing you can trust".

The nucleus of this philosophy consists of an intense focus on safety, honesty, fairness and integrity.  Quite simply, if we wouldn't do a job ourselves, we wouldn't post it.  Fast-growing and well-connected to the industry, we're intent on providing jobs that get you to work quickly, safely, and that compensate you fairly for a job well done.

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